Open To Work
Tiffany Patton
Mesa,AZ
Work Preference
Summary
Dynamic professional with over 10 years of experience in customer service, transfer coordination, and technical support. Proven track record of delivering exceptional service and ensuring seamless transfers, complemented by a commitment to excellence in providing effective technical solutions. Expertise in problem-solving, enhancing customer communication, and optimizing processes drives overall efficiency and satisfaction. Dedicated to fostering positive customer experiences and advancing organizational success through innovative strategies that elevate service standards.
Overview
14
14
years of professional experience
Work History
CLAIM ADJUSTER
- Investigated, evaluated and settled insurance claims
- Determined whether the insured’s policy covers the claimed loss
- Decided an appropriate amount the company should pay out
- Ensured that claims are not fraudulent
- Contacted claimant’s employers or doctors for additional information if the claim is questionable
- Conferred with legal counsel when needed
- Negotiated settlements and authorizing payments
CUSTOMER SERVICE
- Acted as the frontline representative for Verizon Wireless customers, addressing inquiries, resolving issues and providing information about product and services.
- Maintained a high level of customer service satisfaction by actively listening, empathetically communicating, and ensuring timely issues resolution.
- Handled escalated customer complaints and complex technical issues, ensuring swift resolution and customer retention.
- Consistently achieved a 95% or higher satisfaction rating through efficient problem solving and courteous interaction.
- Trained and mentored new customer service representatives, contributing to the growth and efficiency of the team.
TRANSFER SERVICE
- Managed customer accounts and facilitated transfers between different Verizon Wireless service plans and devices.
- Assisted customers in understanding contract terms and conditions and provided options for transferring services seamlessly.
- Successfully retained a significant number of customers by offering tailored solutions and incentives during transfer to streamline and collaborate with other departments.
- Collaborated with other departments to streamline the transfer process reducing turnaround time by 20%.
- Received recognition and commendations from supervisors for consistently meeting or exceeding monthly transfer targets.
TECHNICAL SUPPORT
- Provided technical support to Verizon Wireless customers via phone, email and live chat for a wide range of mobile devices and services.
- Diagnosed and resolved technical issues, including software troubleshooting, device set-up, and network connectivity.
- Consistently met or exceeded the company’s service level agreements(SLA’s) by maintaining a high first call resolution rate.
- Developed and updated troubleshooting guides and knowledge base articles to enhance self services options for customers
- Conducted training sessions for internal staff on new product features and technical support best practices.
CUSTOMER SERVICE
- Delivered world class customer service and built customer satisfaction and loyalty.
- Completed ongoing training to stay abreast of product, service and policy changes.
- Demonstrated best judgment in the disbursement of adjustments and credits.
- Increased the customer experience by providing information on new products, rate plans, and services through up-selling opportunities.
RemoteClaim Adjuster
State Farm Call Center
Tempe, Arizona
10.2024 - 07.2025
Customer Service Representative
Verizon Wireless Call Center
Chandler, Arizona
04.2015 - 05.2024
Customer Service Representative
West Business Service
Mesa, Arizona
07.2011 - 03.2015
Education
GED -
Arizona Department of Education
Phoenix, AZSkills
- Exceptional customer service
- Inbound and Outbound Call Center exp
- Adaptable in any work environment
- Team Player, highly motivated
- Detailed oriented, goal oriented
- Time Management skills
- Knowledge of Microsoft Office
- Data Entry, 10 key
- Sales and Marketing knowledge
- Multi-phone, switchboard experience
Timeline
RemoteClaim Adjuster
State Farm Call Center
10.2024 - 07.2025
Customer Service Representative
Verizon Wireless Call Center
04.2015 - 05.2024
Customer Service Representative
West Business Service
07.2011 - 03.2015
CLAIM ADJUSTER
CUSTOMER SERVICE
TRANSFER SERVICE
TECHNICAL SUPPORT
CUSTOMER SERVICE
GED -
Arizona Department of Education