Shelesha Bell

• Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
• Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
• Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
• Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.

CAT PROPERTY DESK ADJUSTER/ALLSTATE | 02/2020 - Current Pilot Catastrophe - Mobile, AL Investigated and analyzed property damage claims to determine coverage, liability, and damages. Provided detailed estimates of repair costs for damaged properties. Worked with clients to ensure timely completion of paperwork and claim processing. Negotiated settlements with claimants while adhering to company standards and procedures. Researched applicable laws and regulations related to property damage claims. Collaborated with other departments within the organization to ensure compliance with all applicable laws and regulations. Prepared comprehensive reports outlining findings from investigations into property damage claims. Reviewed documents related to construction projects such as building permits and blueprints. Ensured that all payments made were valid according to state law. Coordinated efforts between adjusters, contractors, attorneys, appraisers, investigators., as needed. Analyzed financial data associated with property damage claims such as repair costs or replacement values. Met deadlines for submitting reports detailing investigation results in a timely manner. Delivered exceptional customer service to clients by communicating information and actively listening to concerns. Input claim information and payments into company database. Drafted statement of loss to summarize damages, payments and underlying policy coverage. Coordinated emergency repair, cleaning companies and contractors to optimize customer claim handling. Investigated potentially fraudulent claims with focus on thoroughness, quality and cost control. Explained loss coverage, assisted policyholders with itemizing damages and coordinated alternative livin