Omar Saidou
Rosharon,TX
Summary
Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Claim Adjuster
Eberls Claim Service
06.2022 - 10.2023
- Evaluated insurance policies and analyzed damages to determine coverage.
- Prepared summaries of damage, payments, and policy coverage.
- Answered customer questions regarding deductibles.
- Documented all investigation activity and presented reports to management.
- Substantiated legitimate claims and denied unjustified claims.
- Organized, planned and documented materials for [Type] claims.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Researched claims and incident information to deliver solutions and resolve problems.
- Investigated and assessed damage to property and reviewed property damage estimates.
Delivery Driver
Think-All-In
01.2022 - 06.2022
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
Driver
Uber And Lyft
10.2021 - 06.2022
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Mechanic
ProAmpac
07.2017 - 10.2021
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Disassembled defective parts to make proper repairs.
- Inspected and tested equipment to locate worn and damaged parts.
Sales Representative
Xceed
04.2016 - 04.2017
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Used customer insights to develop innovative sales strategies to increase sales.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Collaborated with cross-functional teams to identify and address customer needs.
- Contributed to team objectives in fast-paced environment.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Listened to customer needs and desires to identify and recommend optimal products.
Sales Representative
ADM Value
01.2014 - 11.2014
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
- Described product highlights and benefits to help guide purchasing decisions.
- Verified delivery schedules and processes.
Education
High School Diploma -
Fundi Abdoulha,id
Comoros IslandsMaster of Arts - Applied Linguistics
Cadi Ayyad University
Morocco04.2016
Bachelor of Arts - General Literature
Mohammed V University
Morocco05.2014
Skills
- CCC Reports
- Insurance Policy Coverage Knowledge
- Casualty and Property Loss
- HAAG wind and hail certified
- Texas, Kentucky, Arizona, Michigan, Minnesota, Mississippi, Florida Claims Adjuster Licenses
- Risk Assessment
- Policy Investigations
- Claims Processing
- Record Preparation
- Report Writing
- Strong Interpersonal and Communication Skills
- Coverage Assessments
- Advanced Oral and Written Communication Skills
- Highly Motivated
- Advanced Computer Skills
Accomplishments
- Registered an average of 3 claims per day, with total of 21 closed claims per week.
- HAAG certified in wind and hail damage assessment
- Maintained a consistent closing ratio of 96%.
Certification
- HAAG wind and hail damage assessment
- State Farm Property and Auto certification
- Texas Adjuster License
- Mississippi Adjuster License
- Minnesota Adjuster License
- Kentucky Adjuster License
- Michigan Adjuster License
- Arizona Adjuster License
- Florida Adjuster License
Soccer, Go to the gym, Spend quality time with family, Reading
I used to be a professional soccer player and still practice when I have free time. I have a beautiful family that I love spending quality time with and I also enjoy reading.
Languages
Arabic
Limited Working
Swahili
Native or Bilingual
French
Native or Bilingual
English
Native or Bilingual
Timeline
Claim Adjuster
Eberls Claim Service
06.2022 - 10.2023
Delivery Driver
Think-All-In
01.2022 - 06.2022
Driver
Uber And Lyft
10.2021 - 06.2022
Mechanic
ProAmpac
07.2017 - 10.2021
Sales Representative
Xceed
04.2016 - 04.2017
Sales Representative
ADM Value
01.2014 - 11.2014
High School Diploma -
Fundi Abdoulha,id
Master of Arts - Applied Linguistics
Cadi Ayyad University
Bachelor of Arts - General Literature
Mohammed V University
Similar Profiles
Ross BumpassRoss Bumpass
Independent Adjuster at Eberls Claim Service LLCIndependent Adjuster at Eberls Claim Service LLC
SHAUNNA WILLIAMSSHAUNNA WILLIAMS
Flex Director at Eberls Claim ServiceFlex Director at Eberls Claim Service
Tracey PeoplesTracey Peoples
Team Lead at Eberls Claim ServiceTeam Lead at Eberls Claim Service
Javier GarciaJavier Garcia
Inside Property Adjuster at Eberls Claim Service- Tx Windstorm Insurance AssocInside Property Adjuster at Eberls Claim Service- Tx Windstorm Insurance Assoc
Dwight BellDwight Bell
Process Operator/Control Room Board Operator at Dow Chemical CompanyProcess Operator/Control Room Board Operator at Dow Chemical Company