Seun Osunbanjo
Newark,NJ
Summary
Dynamic Independent Claims Adjuster with a proven track record, excelling in claims investigation and customer service. Mastered damage assessment and claims processing, significantly improving client satisfaction. Skilled in Xactimate and adept at clear communication, ensuring efficient claim resolutions. Demonstrated expertise in reducing processing times and accurately determining settlement amounts, enhancing company reputation.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Independent Claim Adjuster
Hancock Claims Consultants
02.2025 - Current
- Collaborated with other adjusters, maintaining clear communication to expedite claim resolutions.
- Attended industry workshops to stay informed about new developments in insurance laws impacting client needs.
- Reduced processing time with thorough investigations and documentation of claim details accurately.
- Increased client satisfaction by efficiently resolving insurance claims disputes and providing timely updates.
- Conducted comprehensive site inspections to assess property damage accurately, ensuring precise evaluation of required repairs or replacement costs.
- Visited customer locations to evaluate damage and provided cost estimates for remediation.
- Verified insurance claims and determined fair amount for settlement.
Independent Auto Claims Adjuster
Car Tech
02.2024 - 12.2024
- Conducted site visits to assess vehicle damage firsthand, leading to more accurate evaluations and faster resolutions.
- Improved claims processing time by streamlining documentation and communication processes.
- Developed expertise in specialized areas such as total loss calculations or complex mechanical issues related to auto damage, becoming a valuable resource for the team.
- Increased customer satisfaction by efficiently managing and resolving auto claims disputes.
- Collaborated with repair shops to negotiate repair costs, ensuring fair pricing for all parties involved.
- Issued payouts to claimants.
- Examined photographs and surveillance and any other documents relating to claims.
- Created detailed assessments of damages to property and vehicles.
Help Desk Technician
Bristol Myers Squibb
03.2023 - 01.2024
- Provided basic end-user troubleshooting and desktop support.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problemsolving.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Configured hardware, devices, and software to set up work stations for employees.
- Maintained accurate documentation of help desk tickets, ensuring proper tracking and resolution of issues.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
Education
Bachelor of Science - Film And Audio Production Technology
SAE Institute
Dubai, UAE01-2011
Skills
- Claims investigation
- Damage assessment
- Customer service
- Claims processing
- Data entry
- CCC reports
- Repair services coordination
- Claims negotiation
- Property adjusting
- Xactimate
- Computer skills, Microsoft Office, Word, Excel, PowerPoint,
Certification
- Texas All-Line Adjuster License
- Xactimate
- Eberl Desk Claim Handling
- Allstate Auto Certification
- Allstate Auto - How to Change Labor and Tax Rates for Supplements
- Allstate Auto Knowledge Library
- Allstate Auto Adjusting Tips
- Allstate Auto - Unrelated Prior Damage (UPD)
- Allstate Auto How to Handle Advance Charges
- Allstate Auto Estimates and No Connectivity
- CompTIA A+
- CompTIA Security+
- OSHA Certified
Timeline
Independent Claim Adjuster
Hancock Claims Consultants
02.2025 - Current
Independent Auto Claims Adjuster
Car Tech
02.2024 - 12.2024
Help Desk Technician
Bristol Myers Squibb
03.2023 - 01.2024
Bachelor of Science - Film And Audio Production Technology
SAE Institute
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