Samantha Smith
Fort Worth,TX
Summary
Determined and resourceful Independent Adjuster with 5+ years of experience in streamlining insurance claims in the most efficient manner. Adept at leveraging the knowledge of insurance adjusting in evaluating losses and property damages, examining estimates, and determining policy coverages. An Independent Adjuster that possesses the needed qualification to streamline claims designated and diligently communicate with the Insured, Agents, Vendors, and other third parties while handling multiple assignments. Currently seeking a position to effectively inspect, facilitate solutions, create estimates, and implement positive changes to achieve sustainability and growth in challenging adjusting conditions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Claim Adjuster
ECTA • WCCS Stewardship • Alacrity Solutions
06.2019 - 09.2023
- Gathering information at the onset of the claims process
- Explaining claim process in a manner that is comprehensive yet concise and customer friendly
- Setting expectations with the customer on what to expect and what is expected of them throughout the life cycle of the claim
- Move claim file to resolution post onsite inspection through interactions with customers, contractors, and our field partners to create personalized, caring, and simple customer experience supporting our commitment to policy holders.
Associate Vendor Manager
Auto ECTA • Alacrity Solutions
07.2021 - 03.2023
- Responsible for first-line management of assigned Auto Claim personnel, which includes training, coaching, performance management
- Leads team toward desired department and company goals
- Responsible for the review and control of the operation's claim activities including investigations, claim payments, and adjustment expense payments
- Serves as a technical resource in the areas of claims settlement procedures, company claim policies and procedures, insurance contracts and endorsements, automotive repair methods and parts, medical and anatomical terminology, types of personal injury and their prognosis, applicable federal/state laws, and legal requirements
- Ensures compliance with company procedures, applicable federal/state laws, and legal requirements
- Reviews complex claims and provides direction on claim handling
- Promotes development of employee.
Auto Express
ECTA • Alacrity Solutions
02.2021 - 07.2021
- Receive and place calls to/from Policy Holders and body shops
- Set up rental vehicle direct bill
- Schedule vehicle inspections
- Schedule towing for disabled vehicles
- Call body shops to discuss estimates and supplements
- Review estimates and supplements
- Issue payments for vehicle repairs
- Review coverage, determine causes of loss (wind/hail/fire)
- Establish simple liability, enter detailed file notes, and set calendars, etc.
Supervisor
US Census Bureau
03.2020 - 11.2020
- Use automated devices (e.g., tablets, smartphones, or laptop computers) to conduct job activities
- Supervise Enumerators, including reviewing their work
- Facilitate group training sessions using Census Bureau training guides and materials
- Conduct personal observations of Enumerators as they work in the field and conduct on-the-job training
- Submit requests for replacement workers and ensure operations are staffed to maintain workflow
- Monitor the progress and performance of assigned staff and ensure assignments are completed on schedule and within quality standards
- Monitor and resolve alerts (notices of potential issues) by following up with assigned staff
- Provide instructions to Enumerators for improving production and performance to meet deadlines and quality standards
- Check to ensure Enumerators are performing as expected
- Conduct retraining of Enumerators, as necessary
- Recommend and document termination of poor performing employees
- Apply Equal Employment Opportunity principles in hiring practices, training, and employee development.
AWC Complex Total Loss and ECTA Non - CAT Auto
Eberl Claims
03.2020 - 11.2020
- Apply claim settlement procedures to review and process claims
- Reviewed estimates and vehicle evaluations to obtain actual cash values (ACV), from estimating software like Audatex or CCC one
- Initiate claim payments, close claim files under direction of management
- Communicate with customers and associates over the telephone and in written correspondence maintaining the confidentiality of claim information
- Use State Farm claims systems and other technologies to perform job duties
- Work in a collaborative team environment handling a large volume of claims and telephone calls
- Applied knowledge of insurance contracts, customer service philosophy, automotive repair methods and parts nomenclature
- Held authority to issue payments up to $25,000.00.
AWC Complex Total Loss and ECTA Non - CAT Auto
Eberl Claims
12.2018 - 04.2019
- Apply claim settlement procedures to review and process claims
- Reviewed estimates and vehicle evaluations to obtain actual cash values (ACV), from estimating software like Audatex or CCC one
- Initiate claim payments, close claim files under direction of management
- Communicate with customers and associates over the telephone and in written correspondence maintaining the confidentiality of claim information
- Use State Farm claims systems and other technologies to perform job duties
- Work in a collaborative team environment handling large volume of claims and telephone calls
- Applied knowledge of insurance contracts, customer service philosophy, automotive repair methods and parts nomenclature
- Held authority to issue payments up to $25,000.00.
Education
Some College (No Degree) - Information Technology
University of Phoenix
OnlineSkills
- Xactimate
- Policy Interpretation
- ECS
- Excel
- Audatex/CCC
- Customer Service
- Microsoft Teams
- Database Management
- Data Analysis
- Microsoft Word
- Report Writing
- Claims File Management Processes
- Risk Management
- Hail and Wind Damage Assessment
- Advanced Computer Skills
- Settlement Management
- Claims Negotiation
- Claims Investigations
- Automobile Appraisals
- Strong Communication and Interpersonal Skills
- Property Adjusting
- Property Claims
- Advanced Oral and Written Communication Skills
- Claims File Documentation
- Quality Control
- Fact-Finding
- Marketing
- Sales
- Determine Coverage
- Sourcing and Compiling Information
- Negotiation and Mediation Skills
- Building Construction Knowledge
- Automobile Claims Specialist
- Authorize Payments
- Investigate Property Damage
- Interview Claimants
Certification
- Texas Adjuster - All Lines - # 2242645
- Texas General Lines Agency/Agent - # 1987007
- Texas Personal Lines P&C AGT/AGY - # 2206133
- State Farm Fire Certification
- State Farm Auto Certification
- USAA Certification
- Liberty Mutual Certification
Timeline
Associate Vendor Manager
Auto ECTA • Alacrity Solutions
07.2021 - 03.2023
Auto Express
ECTA • Alacrity Solutions
02.2021 - 07.2021
Supervisor
US Census Bureau
03.2020 - 11.2020
AWC Complex Total Loss and ECTA Non - CAT Auto
Eberl Claims
03.2020 - 11.2020
Claim Adjuster
ECTA • WCCS Stewardship • Alacrity Solutions
06.2019 - 09.2023
AWC Complex Total Loss and ECTA Non - CAT Auto
Eberl Claims
12.2018 - 04.2019
Some College (No Degree) - Information Technology
University of Phoenix
- Texas Adjuster - All Lines - # 2242645
- Texas General Lines Agency/Agent - # 1987007
- Texas Personal Lines P&C AGT/AGY - # 2206133
- State Farm Fire Certification
- State Farm Auto Certification
- USAA Certification
- Liberty Mutual Certification
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