Tara Chandler
Huntsville,AL
Summary
Energetic, self-motivated, reliable customer service professional with solid experience providing diverse customer support in high volume industry environments. Strong problem-solving skills coupled with initiative and accuracy to provide an exceptional experience for the consumer. Hardworking with an excellent track record of meeting and exceeding productivity targets and dead lines. Excellent organizational and communication skills that contribute to extraordinary levels of efficiency and productivity. Proven track record in resolving complex customer issues and implementing workable solutions. Confirmed ability to manage high volume workloads in a calm and constructive manner with a solid record of success in troubleshooting and problem resolution. Retain a strong sense of urgency to ensure customer satisfaction and improved customer retention levels. Possess the ability to assimilate information to quickly facilitate in-depth product knowledge and the provision of outstanding customer service. Committed team member who consistently achieves customer service goals and adds significant value to any organization.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Claim Adjuster
Allstate
Huntsville, AL
01.2024 - 06.2024
- Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Developed strong relationships with repair vendors, ensuring quality service and fair pricing for clients in need of repairs after an incident.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
- Evaluated coverage accurately by interpreting complex insurance policies and applying them to specific claim scenarios.
- Attended industry conferences and workshops to stay current on trends and developments within the field of claims adjusting.
- Facilitated smooth transitions for policyholders during the claim process by liaising between various departments, ensuring all parties were informed and engaged.
- Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Documented all investigation activity and presented reports to management.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Implemented new software programs to streamline documentation processes, resulting in improved organizational efficiency.
- Consistently met or exceeded performance metrics, demonstrating a strong commitment to excellence in desk adjusting work.
- Balanced competing priorities in a fast-paced environment, ensuring timely completion of all assigned tasks without compromising quality or attention to detail.
- Investigated origin and cause of claims by contacting appropriate parties.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Prepared summaries of damage, payments, and policy coverage.
- Examined claims forms and other records to determine insurance coverage.
- Mitigated risks and increased profitability with well-developed strategies for reducing future claims and costs.
- Analyzed information gathered by investigation and reported findings and recommendations.
- Worked with private investigators and attorneys on preparation of evidence, witness statements, and other documentation in preparation for trial.
- Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
- Reviewed new files to determine current status of injury claim and to develop plan of action.
Licensed Insurance Agent
Everise
Remote
08.2023 - 11.2023
- Serves as customer service contact for inbound first and second-level customer interactions
- Utilizes proper procedures and documented knowledge articles to achieve first contact resolution and aides in policyholder retention
- Documents ancillary business and/or customer interaction information for the Agent and/or other business lines
- Leverages opportunities to expand customer interactions to learn more about the customers current and future needs then transfer/forward to Agent or CCC Licensed Growth team as appropriate
- Applies underwriting and eligibility guidelines to correctly price and bind additional/replacement policies according to established scope and procedures
- Serve as 1st level contact for basic and routine customer service inquiries which may include: Regular payments and payment plan changes, proof of insurance, password reset and customer ID verification calls from customers and B2B vendors
- Has basic knowledge of company products and/or services
- Escalates problems or inquiries as needed
- Uses established procedures, scripts, and screens
- Promotes client products and services
- Handles low complexity transactions
- Uses multiple applications to gather the necessary information and notify business partners regarding messages, inquiries, and claim reporting
- Works under close supervision
- Provides customer assistance with routine customer service inquires that require licensing including complex payments, policy changes such as coverages and deductibles, added and/or replacement vehicles
- Completes simple transactions to add or replace products on existing policies
- Learns and applies product, industry, and market knowledge to make recommendations to policyholders
- Provides feedback to management regarding process improvements
- Explains coverage and insurance terms clearly for existing customers
- Works with general supervision on moderately complex assignments; seeks guidance on non-routine issue
Virtual Teller
Redstone Federal Credit Union
03.2022 - 08.2023
- Provide white glove and luxury customer service to member
- Excellent verbal and written communication skills
- Able to handle difficult conversations with a high level of empathy and integrity
- Act as a Brand Ambassador
- Interacts with the member to gain knowledge and sound understanding of their financial need
- Utilizes all available resources to provide the best solution to ultimately enrich the member experience
- Accurately and efficiently documents and processes the full range of member transactions to ensure member satisfaction
- Be the first point of contact to resolve customer issues and complaints across multiple channels in a timely manner
- Greets members; assesses their needs and concerns; takes initiative to develop solutions to ensure member satisfaction
- Utilize a variety of software programs to resolve customer inquiries
- Documents and processes member transactions, including but not limited; to deposits, withdrawals, payments and other services
- Be confident to make decisions
- Provides information and promotes appropriate products and services to match member needs
- Performs routine branch duties such as, assisting with open and closing procedures and maintaining supplies
- Ability to be caring and compassionate, enthusiastic, solutions-oriented and committed to providing outstanding service to all our customers
- Highly proficient with desktop applications such as MS Office and Internet browsers
- Ability to adapt to revolving changes to increase member experience and satisfaction
- Account Management
- Searched computer databases, credit reports, public records or other resources to locate persons or to compile information for investigations.
- Obtained and analyzed information on suspects to solve cases, identify criminal activity or organize supporting documentation for court cases.
- Researched claims and incident information to deliver solutions and resolve problems.
Account Management
Comcast
07.2021 - 04.2022
- Build relationship with the customer to create understanding and resolve all issues
- Sets clear expectations by providing accurate information and transparent communication
- Takes a consultative approach to finding custom solutions to customers' needs
- Resolves customer complaints/concerns through active listening, empathy, professionalism and problem solving
- Illustrates competencies of a technology enthusiast
- Uses multiple tools and systems with ease (billing systems, knowledge base, technical tools etc.) to apply information to any customer interaction
- Improves customer satisfaction and maximize sales and retention opportunities using up-to-date knowledge of competitive environment, products and services
- Based on the customers wants and needs, acts as a product consultant, articulating appropriate product solutions, features and benefits
- Acts as a competitive expert to compare the benefits of Infinity over the alternative solutions
- Demonstrates functional skill in communicating and explaining basic account information to the customer with focus on first-call resolution
- Must be able to accurately calculate and communicate taxes, fees, onetime charges and/or recurring monthly fees
- Multitasks between multiple tools and systems (knowledge base, team meetings, supervisor) and applies information and knowledge to customer situations
- Demonstrates awareness of company policies and procedures while applying sound judgment within scope of their empowerment and follows guidelines for
- Customer Proprietary Network Information (CPNI) and Personal Identifiable Information (PII)
- Educates and promotes self-service options
- Must be able to work in a fast-paced, structured, dynamic and high transaction environment, with the ability to maintain composure in stressful situations and manage and diffuse angry or upset customers
- Demonstrates ability to achieve established goals and performance metrics
- Attends training as required
- Works independently and seeks Supervisor support when necessary
- Interacts with customers via telephone, e-mail, SMS or face-to-face to assist with a variety of customer inquiries and issues
- Must be able to wear telephone headset and manipulate objects such as pen, keyboard and mouse
- Regular, consistent and punctual attendance
- Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
- Other duties and responsibilities as assigned.
- Presented professional image consistent with company's brand values.
- Negotiated prices, terms of sales and service agreements.
- Built relationships with customers and community to promote long term business growth.
- Handled claims consistent with client and corporate policies, procedures, best practices and regulations.
Virtual Banking Representative
TTEC, Docs
10.2020 - 07.2021
- High school graduate or equivalent
- Exceptional communication skills
- Ability to thrive in a dynamic environment
- Six months or more of customer service experience
- A quiet, private place in your home where you can work without background noise
- Ability to resolve technical issues as they may arise
- Work as a team to strive for better results as a company
- Embrace and respect diversity
- Handle company equipment with diligence
- Consistently achieve company goals
- Have a self starter attitude and be able to self manage
- Use multiple systems to handle discrepancies
- Transfer call to further assist as needed to resolve various matters
- Inform cardholders of transactions, balance inquiries, card orders, and any other information as requested
- Protect cardholders information
Molding Machine Operator
Kohler Co
06.2020 - 09.2020
- Removal of parts from presses
- Deflashing molded parts and preparing for transport to next location
- Documentation of parts
- Assist in packaging and assembling packaging for parts
- Quality inspection of parts to ensure Kohler standards
Health Information Clerk
Horizon Blue Cross Blue Shield of New Jersey
10.2019 - 01.2020
- Microsoft Word, Outlook, and Excel
- Analysis Skills
- Ability to Multitask
- Ability to research and investigate claims
- Use systems such as Nasco, Ucsw, TPX, IBM, Cognos, and ICD10 database to communicate with providers via phone regarding insurance claims, EOB, payment information and adjusting claims
- Experience accessing account receivables and cash receipts.
Front Desk Receptionist
Roy Sleep Medicine
01.2019 - 05.2019
- Customer service
- Check in
- Insurance Verification using multiple insurance sources
- Phreesia Experience
- EHR
- Mailing
- Multiphone line
- Referrals
- Scheduling
- Allscripts PM Management
- Google Docs
- Fax Machine
- Scan in documents
- Data Entry
- Microsoft Excel
Caregiver
Home Instead Senior Care
04.2018 - 11.2018
- Assisting with personal care, bathing and grooming, dressing, toileting, and exercise
- Basic food preparation,preparing meals, shopping, housekeeping, laundry, and other errands
- General health care, overseeing medication and prescriptions usage, appointment reminders and administering medicine
- Mobility assistance, help with getting in and out of a wheelchair, car or shower
- Personal supervision, providing constant companionship and general supervision
- Transportation, driving to and from activities, running errands, and help getting in and out of wheelchair- accessible vehicle
- Emotional support, being a stable companion and supporter in all matters personal, health-related and emotional
- Care for the elderly, orienting or grounding someone with Alzheimer’s disease or dementia, relaying information from a doctor to family members
- Back-up care services providing other caregivers a break
- Home organization, help with organizing, packing or cleaning for a trip, or general house care and cleaning
- Health monitoring, following a care plan and noticing any changes in the individual’s health, recording and reporting any differences
Telemetry Technician/Unit Secretary
Huntsville Hospital Health System
08.2016 - 06.2018
- Conduct electrocardiogram (EKG), phonocardiogram, echocardiogram, stress testing, or other cardiovascular tests to record patients’ cardiac activity, using specialized electronic test equipment, recording devices, or laboratory instruments
- Monitor patients’ blood pressure and heart rate using electrocardiogram (EKG) equipment during diagnostic or therapeutic procedures to notify the physician if something appears wrong
- Obtain and record patient identification, medical history, or test results
- Attach electrodes to the patients’ chests, arms, and legs, connect electrodes to leads from the electrocardiogram (EKG) machine, and operate the EKG machine to obtain a reading
- Transcribe, type, and distribute reports of diagnostic procedures for interpretation by physician
- Adjust equipment and controls according to physicians’ orders or established protocol
- Check, test, and maintain cardiology equipment, making minor repairs when necessary, to ensure proper operation
- Assisting and Caring for Others
Education
Associate Of Applied Science - General Studies
Calhoun Community College
Certificate Of Completion - Medical Billing And Coding
Calhoun Community College
01.2018
High School Diploma - General
Buckhorn High School
12.2013
Skills
- Documenting/Recording Information
- Identifying Objects, Actions, and Events
- Communicating with Supervisors, Peers, or Subordinates
- Evaluating Information to Determine Compliance with Standards
- Monitor Processes, Materials, or Surroundings
- Making Decisions and Solving Problems
- Experience with Defibrillators, Desktop computers, Heart catheters
- Schedule appointments
- Collect copays
- Use of office equipment
- Provide customer service by greeting and assisting customers and responding to customer inquiries
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in
- Performing services for customers
- Keep records of purchases, sales, and requisitions
- Assign employees to specific duties
- Enforce safety, health, and security rules
- Advertisement
- Performing for or Working Directly with the Public
- Guiding, Directing, and Motivating Subordinates
- Handling and Moving Objects
- Developing and Building Teams
- Thinking Creatively
- Data entry
- Software, Desktop computers, Handheld computer device software
- Greet customers and help them locate merchandise
- Accept prescriptions for filling, gathering and processing necessary information
- Operate cash register to process cash or credit sales
- Answer telephone inquiries, referring callers to proper assistance
- Process medical insurance claims, posting bill amounts and calculating copayments
- Prepare, maintain, and record records of inventories, receipts, purchases, or deliveries, using a variety of programs
- Interacting With Computers
- Getting Information
- Updating and Using Relevant Knowledge
- Resolving Conflicts and Negotiating with Others
- Selling or Influencing Others
- Experience with: Credit card processing machines, Database software, Desktop computers, Microsoft
- Word, Multi-line telephone systems
- Cash Handling Expertise
- Account Management
- Consumer Banking Specialist
- Fraud Identification
- Phone Inquiries
- Investigate Discrepancies
- Rapid 10-Key Data Entry
- Strong Sense of Banking Ethics
- Customer Relations
- Active Listening
- Microsoft PowerPoint
- Microsoft Word
- Professional Telephone Demeanor
- System Implementation
- Multi-Line Telephone Operation
- Computer Proficiency
- Reading Comprehension
- Call Triaging
- Critical Thinking
- Data Evaluation
- Problem-Solving Ability
- Team Development
- Clerical Support
- Delivery Scheduling
- Medical Terminology Knowledge
- POS Systems Expertise
- Customer Service
- Brand Representation
- Refund Processing
- Typing Proficiency
- Conflict Resolution
- Technical Support
- Calm and Professional Under Pressure
- Prioritization
- Coordination
- Proofreading
- Spreadsheets
- Research
- Sales Quota Achievement
- Policy and Procedure Adherence
- Membership Inquiries and Renewals
- Interpretation and Translation Services
- Customer Retention Strategies
- Product Promotion
- Conflict Mediation
- Closing Sales
- Records Preparation
- Call Center Operations
- Customer Relationship Management
- Customer Inquiries
- Product and Service Sales
- Time Management
- Outbound Calls
- Customer Needs Assessments
- Accounts Payable and Accounts Receivable
- Dispute Resolution
- Issue Resolution
- Customer Loyalty
- Filing Claims
- Cost Reviewing
- Prospecting and Cold Calling
- Information Updates
- Account Verification
- Payment Collecting
- Past Due Account Management
- Client Satisfaction
- New Account Creation
- Self Starter
- Verbal and Written Communication
- CRM Software
- Client Rapport-Building
- Active Listening Skills
- Persuasive Communication Expertise
- Microsoft Exchange
- Troubleshoot Malfunctions
- Good Telephone Etiquette
- Excellent Communication
- Planning and Coordination
- Organization and Time Management
- Attention to Detail
- Strong Communication and Interpersonal Skills
- Positive Customer Engagement
- Team Cooperation
- Exceeding Customer Expectations
- Engaging with Diverse Customers
- Ability to Adapt
- Data Entry
- Cultural Awareness
- ICD-10 (International Classification of Disease Systems)
- Communications Strategies
- Technical Knowledge
- Compassion and Empathy
- Self-Motivated
- Decision-Making
- Interpersonal Communication
- Written Communication
- Email Correspondence
- Team Support
- Knowledge Base
- Task Concentration
- Customer Satisfaction
- Detailed Analysis
- Loans
- Identity Verification
- Account Coding Specialist
- Xactimate (Claims Estimating Software)
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Certification
- AL - Personal Lines Producer
- AL - All Lines Adjuster - Property and Casualty (including Workers Compensation and Crop)
- TX - All Lines Adjuster - Property and Casualty (including Workers Compensation and Crop)
- WY - Property and Casualty Adjuster
- SC - Property, Casualty and Commercial Adjuster
- ME - All Lines Adjusters- Property and Casualty (including Workers Compensation and Crop)
- FL - All Lines Adjuster - Property and Casualty (including Workers Compensation and Crop)
- LA - Property, Casualty and Workers Compensation Adjuster
- GA - Casualty, Property, Workers Compensation and Crop/Hail Adjuster
Timeline
Claim Adjuster
Allstate
01.2024 - 06.2024
Licensed Insurance Agent
Everise
08.2023 - 11.2023
Virtual Teller
Redstone Federal Credit Union
03.2022 - 08.2023
Account Management
Comcast
07.2021 - 04.2022
Virtual Banking Representative
TTEC, Docs
10.2020 - 07.2021
Molding Machine Operator
Kohler Co
06.2020 - 09.2020
Health Information Clerk
Horizon Blue Cross Blue Shield of New Jersey
10.2019 - 01.2020
Front Desk Receptionist
Roy Sleep Medicine
01.2019 - 05.2019
Caregiver
Home Instead Senior Care
04.2018 - 11.2018
Telemetry Technician/Unit Secretary
Huntsville Hospital Health System
08.2016 - 06.2018
Associate Of Applied Science - General Studies
Calhoun Community College
Certificate Of Completion - Medical Billing And Coding
Calhoun Community College
High School Diploma - General
Buckhorn High School