De'Asia Nombre
Lakeland,FL
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Motivated Medical Assistant dedicated to delivering quality healthcare to patients. Also a Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhancing customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Assistant
Lakeland Regional Medical Center
08.2021 - Current
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Perform Phlebotomist duties in-office lab for patients to receive vaccinations
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Educate, craft, and execute curriculum for Medical Assistant students
- Operated EPIC, Allscripts, Cerner, Outlook Email, Word, Excel
- Multitask/operate alongside physicians; room patients, answer phones, place orders (provide needed assistance)
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Specialized Medicine (Pulmonary disease, internal medicine)
- Work beside and assist Clinical Manager
- Refer providers and process referrals
- Check-in/discharge patients and place orders
- Cross-train different specialty offices such as E.N.T. and Trauma/General surgery.
Customer Service Representative
The Results Companies
04.2019 - 07.2021
- Maintained customer satisfaction by focusing on addressing customer needs and resolving concerns.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Financial Assistant
GC Services Call Center
12.2018 - 04.2019
- Increased financial accuracy by diligently maintaining and updating financial records.
- Managed accounts payable processes, ensuring prompt payment of invoices while avoiding duplicate payments or late fees.
- Supported clients'' needs by providing timely responses to inquiries regarding account status or transactions processed.
Warehouse Associate
Walmart Sortation Center
09.2018 - 12.2018
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
Education
Medical Assistant Diploma - Basic Machine Operator
Florida Technical College
Lakeland, FL05.2021
High School Diploma -
Polk State Gateway To College Highschool
Lakeland, FL05.2018
Skills
- 5 Years in Customer Service
- Experienced typing skills
- EMR (EPIC, Allscripts, Practice Fusion)
- CPT & ICD-10 Coding
- Telephone Triage
- Basic Wound Care
- Front Desk/Receptionist Duties
- EKG & Vital Signs
- Charting/Records Management
- Healthcare Administration
- Phlebotomy & Injections
- Multitasking (listening/documenting simultaneously)
- Aseptic Technique
- Documenting/Recording Information
- HIPAA Compliance
- Medical terminology knowledge
- Patient Preparation for Examination
- Staple/Suture Removal
- Data Entry
- Appointment Scheduling
- Active Listening
- Microsoft Excel
- Paperwork Processing
- Call Management
- Payment Processing
- Call center experience
- Reading Comprehension
- Prioritization
- Money handling abilities
- Problem-solving abilities
Accomplishments
- Recognized for going above and beyond the call of duty.
- Recognized for outstanding dedication to patient care.
- Customer Follow-up - Ensured that customers were satisfied with their experience.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Certification
- CMA - Certified Medical Assistant
- First Aid/CPR Certified
- BLS Provider, American Heart Association - 9/2020-9/2022
Languages
English
Native or Bilingual
Haitian creole
Limited Working
Cooking
Making delicious meals is my passion. I truly love to cook; with my food you're guaranteed a smile on your face and a clean plate! One day I hope to share my food with many folks around the world, not just family.
Timeline
Medical Assistant
Lakeland Regional Medical Center
08.2021 - Current
Customer Service Representative
The Results Companies
04.2019 - 07.2021
Financial Assistant
GC Services Call Center
12.2018 - 04.2019
Warehouse Associate
Walmart Sortation Center
09.2018 - 12.2018
Medical Assistant Diploma - Basic Machine Operator
Florida Technical College
High School Diploma -
Polk State Gateway To College Highschool
- CMA - Certified Medical Assistant
- First Aid/CPR Certified
- BLS Provider, American Heart Association - 9/2020-9/2022
Similar Profiles
Amber McAfooseAmber McAfoose
Personal Care Assistant (PCA) at Lakeland Regional Medical CenterPersonal Care Assistant (PCA) at Lakeland Regional Medical Center
Noah KaeferNoah Kaefer
Patient Transporter at Lakeland Regional Medical CenterPatient Transporter at Lakeland Regional Medical Center
Amy JamesAmy James
Unit Support Staff at Lakeland Regional Health Medical CenterUnit Support Staff at Lakeland Regional Health Medical Center