Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Isabelle Ramirez

Isabelle Ramirez

Orlando,FL

Summary

My name Is Isabelle Ramirez I am 21 years old and bilingual. I am a highly motivated and committed woman with proven history of superior performance at individual, team and organizational levels. I am able to multitask and prioritize different workloads with little or no supervision. Organization and prioritization are two main things that are key for me when working.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Medical Assistant

AdvantaCare
08.2023 - 12.2024
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies. As well as updating information regarding auto accidents.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.


Front and Back Office Lead Medical Assistant

Modern Foot & Ankle
04.2023 - 09.2023
  • Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
  • Assisted physicians and nurses with clinical procedures following safe practices.
  • Documented patient information in EMR and prepared paperwork for medical staff.
  • Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
  • Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
  • Collected co-payments from patients for visits and completed daily cash deposits to secure funds.

Front Desk Agent

Home2 Suites By Hilton Hotel
10.2022 - 02.2023
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.

Front Desk Receptionist

Hilton Garden Inn Hotel
10.2022 - 02.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Worked extensive hours to help management as needed.

Supervisor Flight Agent

MCO AIRPORT
06.2021 - 04.2022
  • Handled and promptly resolved customer complaints to maintain professional relationships.
  • Resolved caller issues quickly and thoroughly.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Followed up on customers' inquiries to assess satisfaction with provided solutions.

Education

Bachelor of Science - Nursing

Valencia College
Orlando, FL

Associate of Science - Practical Nursing

Southern Technical College
Orlando, FL
08.2024

Bachelor of Science - Medical Assisting

Southern Technical College
Sanford, FL
07.2024

Skills

  • Leadership (10 years)
  • Customer service (18 years)
  • Vital Signs (5 years total)
  • Medication Administration ( 5 years)
  • Patient Care ( 5 years)
  • Meal Preparation
  • Triage ( 5 years)
  • Certifications and Licenses
  • First Aid ( 10 years)

Certification

CPR/First Aid June 2023 to Present I am CPR and First Aid certified. Med Tech May 2023 to Present I am certified for medical technology. Certified Medical Assistant February 2023 to Present I will be completing my medical assisting program in November of 2023.

Languages

Spanish
Professional Working

Timeline

Medical Assistant

AdvantaCare
08.2023 - 12.2024

Front and Back Office Lead Medical Assistant

Modern Foot & Ankle
04.2023 - 09.2023

Front Desk Agent

Home2 Suites By Hilton Hotel
10.2022 - 02.2023

Front Desk Receptionist

Hilton Garden Inn Hotel
10.2022 - 02.2023

Supervisor Flight Agent

MCO AIRPORT
06.2021 - 04.2022

Bachelor of Science - Nursing

Valencia College

Associate of Science - Practical Nursing

Southern Technical College

Bachelor of Science - Medical Assisting

Southern Technical College

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Isabelle Ramirez