Patient care vitals , patient intake, injections, blood draws , assisting providers with procedures, telemedicine appointments, keeping rooms stocked, assisting patients to procedure rooms, answering phones
Medical Assistant
United Health Group, Optum
12.2024 - 03.2025
Administered patient care and performed clinical tasks in fast-paced medical environments.
Coordinated patient appointments and managed scheduling for multiple healthcare providers.
Assisted in the preparation of medical instruments and examination rooms for procedures.
Educated patients on treatment plans, medications, and follow-up care instructions.
Medical Assistant/Administrative Assistant
UnitedHealth Group
08.2023 - 08.2024
Assessing the patients needs while they are making a visit to the clinic vitals entering their information into the EMR assessing the doctor with the exam following up with any procedures or testing that can be done in clinic. Explain to the patient if they have any referrals or consults that need to be followed up with to ensure proper care, UDS /BAT DOT and Non DOT physicals. Venipuncture, vaccinations, wound dressings, TB placement, shots
Front Office Coordinator/Medical Assistant
Fresh Start Health
04.2021 - 07.2023
Maintain calendar for Nurse Practitioner/DO and schedule meetings/appointments as appropriate per area manager and office manage Schedule follow-up appointments with providers, and/or referrals at the direction of the providers choice Greet walk-in patients and register them into the clinic Assist patients to the exam room and prepare patients for examination. Obtain and record pre-examination testing to include height, weight, BMI, and vital signs. Perform delegated clinical tasks including vital signs, urine collection, blood collection, injections, COVID-19 testing, electrocardiograms, and routine dressing changes, UDS/BAT for patients in SUD clinic Assist the health care team with plan of care for patients Document all clinical care provided in EMR in a thorough and timely manner. Provide appropriate follow-up communication with the health care team and patients Support health care team as directed. This includes clinical assistance, medical record retrieval, communication with relevant parties, examination room preparation, stocking, equipment care/maintenance, and front desk coverage. Order, stock and maintain exam rooms and clinic area with standard levels of supplies and equipment. Professionally and efficiently, handle incoming requests from patients and ensure that issues are resolved both promptly and thoroughly. Provide quality service and support in a variety of areas which may include, but are not limited to scheduling, registration, and care coordination. Perform minor housekeeping tasks to keep clinic areas in a clean and sanitary condition. Check clinic area and exam rooms for malfunctioning equipment, broken furniture, and general maintenance problems regularly. Report findings to the appropriate person and/or arrange for repairs as required. Participate in skill development and training through in-service programs to enhance knowledge level and to ensure mastery of patient care procedures. Maintain a positive attitude and convey enthusiasm. Participate in a teamwork approach to responsibilities and activities within the clinic.
Medical Assistant/Peer support specialist
Tristate addiction recovery resources
02.2020 - 04.2022
Patient care vitals phlebotomy observed drug screening process UDS EMR assist PA with procedures in office, care plans, recourse referrals for long term life care
Program Director
THE ARK
11.2017 - 04.2021
Program Director of a 21 bed treatment facility for females. I handled intakes, case plans, probation, CPS, lawyers, and other legal representation in court cases. I maintained a staff of peer support specialists and techs.
Medical Assistant / Health Unit Coordinator
Charleston Area Medical Center (CAMC)
01.2007 - 04.2013
Patient care vitals ambulatory needs Multiple phone line’s referrals EMR admissions and discha
Home Health Aide
Kanawha Valley Senior Services
04.2001 - 09.2009
Basic at home needs Meals bathing cleaning interaction skills doctors app medication reminders assistance with exercises eating Dementia one on one clients
Education
Associate’s - Medical Assisting
Everest Institute
Cross Lanes, WV
11.2002
Skills
Office Management (4 years)
Insurance Verification
Medical Scheduling
Medical Office Experience
Multi-line Phone Systems (10 years)
Vital Signs
Patient Care (10 years)
Phlebotomy
Experience Administering Injections
Guest Services
Venipuncture (10 years)
Crisis Intervention (5 years)
Triage (10 years)
Hospital Experience (10 years)
Caregiving
Medical Terminology
Serving
Transcription
Microsoft Excel
Windows
QuickBooks
Supervising experience
Psychiatry (10 years)
Psychiatric care
Child protective services
HIPAA
Medical records
Medical terminology (10 years)
Documentation review
Clerical experience
Epic
ICD-10
Nursing
Vital signs (10 years)
EMR systems
Medication administration (10 years)
Laboratory experience
Customer service
Typing
Order entry
Office management
Training & development
Teaching
Cash register
Relationship management
Restaurant experience
Bartending
Front desk (10 years)
Retail sales
Leadership
Communication skills
Restaurant Experience (Less than 1 year)
Healthcare management
Certification
CPR Certification
Certified Phlebotomy Technician
Assessments
Attention to detail — Proficient February 2024 Identifying differences in materials, following instructions, and detecting details among distracting information Full results: Proficient
Bartending — Proficient August 2023 Understanding, pouring, and mixing drink orders Full results: Proficient
Work motivation — Proficient August 2023 Level of motivation and discipline applied toward work Full results: Proficient
Medical terminology — Proficient February 2024 Understanding and using medical terminology Full results: Proficient
Work style: Reliability — Proficient August 2023 Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Retail customer service — Proficient February 2024 Responding to customer situations in a retail setting Full results: Proficient Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Radiologic Technologist/Medical Assistant at Medexpress Urgent Care; Now UPMC GoHealthRadiologic Technologist/Medical Assistant at Medexpress Urgent Care; Now UPMC GoHealth