Overview
Work History
Education
Skills
Certification
Assessments
Additional Information
Timeline
OperationsManager
Karla Lively

Karla Lively

Vienna,WV

Overview

24
24
years of professional experience
1
1
Certification

Work History

Medical Assistant

UPMC GOHEALTH
04.2025 - Current

Patient care vitals , patient intake, injections, blood draws , assisting providers with procedures, telemedicine appointments, keeping rooms stocked, assisting patients to procedure rooms, answering phones

Medical Assistant

United Health Group, Optum
12.2024 - 03.2025
  • Administered patient care and performed clinical tasks in fast-paced medical environments.
  • Coordinated patient appointments and managed scheduling for multiple healthcare providers.
  • Assisted in the preparation of medical instruments and examination rooms for procedures.
  • Educated patients on treatment plans, medications, and follow-up care instructions.

Medical Assistant/Administrative Assistant

UnitedHealth Group
08.2023 - 08.2024
  • Assessing the patients needs while they are making a visit to the clinic vitals entering their information into the EMR assessing the doctor with the exam following up with any procedures or testing that can be done in clinic. Explain to the patient if they have any referrals or consults that need to be followed up with to ensure proper care, UDS /BAT DOT and Non DOT physicals. Venipuncture, vaccinations, wound dressings, TB placement, shots

Front Office Coordinator/Medical Assistant

Fresh Start Health
04.2021 - 07.2023
  • Maintain calendar for Nurse Practitioner/DO and schedule meetings/appointments as appropriate per area manager and office manage Schedule follow-up appointments with providers, and/or referrals at the direction of the providers choice Greet walk-in patients and register them into the clinic Assist patients to the exam room and prepare patients for examination. Obtain and record pre-examination testing to include height, weight, BMI, and vital signs. Perform delegated clinical tasks including vital signs, urine collection, blood collection, injections, COVID-19 testing, electrocardiograms, and routine dressing changes, UDS/BAT for patients in SUD clinic Assist the health care team with plan of care for patients Document all clinical care provided in EMR in a thorough and timely manner. Provide appropriate follow-up communication with the health care team and patients Support health care team as directed. This includes clinical assistance, medical record retrieval, communication with relevant parties, examination room preparation, stocking, equipment care/maintenance, and front desk coverage. Order, stock and maintain exam rooms and clinic area with standard levels of supplies and equipment. Professionally and efficiently, handle incoming requests from patients and ensure that issues are resolved both promptly and thoroughly. Provide quality service and support in a variety of areas which may include, but are not limited to scheduling, registration, and care coordination. Perform minor housekeeping tasks to keep clinic areas in a clean and sanitary condition. Check clinic area and exam rooms for malfunctioning equipment, broken furniture, and general maintenance problems regularly. Report findings to the appropriate person and/or arrange for repairs as required. Participate in skill development and training through in-service programs to enhance knowledge level and to ensure mastery of patient care procedures. Maintain a positive attitude and convey enthusiasm. Participate in a teamwork approach to responsibilities and activities within the clinic.

Medical Assistant/Peer support specialist

Tristate addiction recovery resources
02.2020 - 04.2022
  • Patient care vitals phlebotomy observed drug screening process UDS EMR assist PA with procedures in office, care plans, recourse referrals for long term life care

Program Director

THE ARK
11.2017 - 04.2021
  • Program Director of a 21 bed treatment facility for females. I handled intakes, case plans, probation, CPS, lawyers, and other legal representation in court cases. I maintained a staff of peer support specialists and techs.

Medical Assistant / Health Unit Coordinator

Charleston Area Medical Center (CAMC)
01.2007 - 04.2013
  • Patient care vitals ambulatory needs Multiple phone line’s referrals EMR admissions and discha

Home Health Aide

Kanawha Valley Senior Services
04.2001 - 09.2009
  • Basic at home needs Meals bathing cleaning interaction skills doctors app medication reminders assistance with exercises eating Dementia one on one clients

Education

Associate’s - Medical Assisting

Everest Institute
Cross Lanes, WV
11.2002

Skills

  • Office Management (4 years)
  • Insurance Verification
  • Medical Scheduling
  • Medical Office Experience
  • Multi-line Phone Systems (10 years)
  • Vital Signs
  • Patient Care (10 years)
  • Phlebotomy
  • Experience Administering Injections
  • Guest Services
  • Venipuncture (10 years)
  • Crisis Intervention (5 years)
  • Triage (10 years)
  • Hospital Experience (10 years)
  • Caregiving
  • Medical Terminology
  • Serving
  • Transcription
  • Microsoft Excel
  • Windows
  • QuickBooks
  • Supervising experience
  • Psychiatry (10 years)
  • Psychiatric care
  • Child protective services
  • HIPAA
  • Medical records
  • Medical terminology (10 years)
  • Documentation review
  • Clerical experience
  • Epic
  • ICD-10
  • Nursing
  • Vital signs (10 years)
  • EMR systems
  • Medication administration (10 years)
  • Laboratory experience
  • Customer service
  • Typing
  • Order entry
  • Office management
  • Training & development
  • Teaching
  • Cash register
  • Relationship management
  • Restaurant experience
  • Bartending
  • Front desk (10 years)
  • Retail sales
  • Leadership
  • Communication skills
  • Restaurant Experience (Less than 1 year)
  • Healthcare management

Certification

  • CPR Certification
  • Certified Phlebotomy Technician

Assessments

  • Attention to detail — Proficient February 2024 Identifying differences in materials, following instructions, and detecting details among distracting information Full results: Proficient
  • Bartending — Proficient August 2023 Understanding, pouring, and mixing drink orders Full results: Proficient
  • Work motivation — Proficient August 2023 Level of motivation and discipline applied toward work Full results: Proficient
  • Medical terminology — Proficient February 2024 Understanding and using medical terminology Full results: Proficient
  • Work style: Reliability — Proficient August 2023 Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
  • Retail customer service — Proficient February 2024 Responding to customer situations in a retail setting Full results: Proficient Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

  • DOT certified UDS testing
  • BAT testing

Timeline

Medical Assistant

UPMC GOHEALTH
04.2025 - Current

Medical Assistant

United Health Group, Optum
12.2024 - 03.2025

Medical Assistant/Administrative Assistant

UnitedHealth Group
08.2023 - 08.2024

Front Office Coordinator/Medical Assistant

Fresh Start Health
04.2021 - 07.2023

Medical Assistant/Peer support specialist

Tristate addiction recovery resources
02.2020 - 04.2022

Program Director

THE ARK
11.2017 - 04.2021

Medical Assistant / Health Unit Coordinator

Charleston Area Medical Center (CAMC)
01.2007 - 04.2013

Home Health Aide

Kanawha Valley Senior Services
04.2001 - 09.2009

Associate’s - Medical Assisting

Everest Institute
Karla Lively