Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mariah Vansickle

Lakeland,FL

Summary

Experienced customer service professional recognized by the CEO of Geico for exceptional service. Prioritizes customer needs and provides comfort, particularly in challenging situations. Dedicated to customer satisfaction and ensuring a seamless experience.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Claims Adjuster

GEICO
06.2020 - Current
  • Take first notice of losses, make outbound calls, set inspections, set rentals
  • Experience in represented bodily injury negotiation
  • Explain coverages and do coverage investigations
  • Investigate liability and disputes

Customer Resolution Group (CRG)

Alorica
04.2019 - 02.2020
  • Upload International Documents into UPS systems, track packages, inform of customs holds, email customers with resolution, work with packaging centers to export packages, provide documents accepted by US Customs Agents, take phone calls regarding international and domestic shipments, make outbound calls to solve package holds

Billing Clerk

R&L Carriers
05.2018 - 04.2019
  • Code bills for incoming and departing freight, call terminals with problem bills, work with dispatch with incoming bills, file and print coded BOLS

Customer Service Rep

Sykes Enterprises Inc
02.2017 - 07.2017
  • Handle incoming calls about AT&T bills, provide customer service regarding problems with bills, sell internet and TV services with Direct TV

Server

Cracker Barrel
01.2015 - 01.2016

Education

Some college in Nursing -

Polk State College
Lakeland, FL

High School Diploma -

Mulberry High School
Mulberry, FL
05.2013

Skills

  • Great Customer Service Skills
  • Type 40 WPM
  • Proficient in Microsoft Word, Excel, Outlook Excellent Email Skills
  • Microsoft Office
  • Microsoft Outlook
  • Microsoft Word
  • Freight Experience
  • Cold Calling
  • Serving
  • Customer service
  • Food service
  • Food handling
  • Time Management
  • Negotiation

Certification

620 Adjuster License, 06/01/20, 01/01/24

Timeline

Claims Adjuster

GEICO
06.2020 - Current

Customer Resolution Group (CRG)

Alorica
04.2019 - 02.2020

Billing Clerk

R&L Carriers
05.2018 - 04.2019

Customer Service Rep

Sykes Enterprises Inc
02.2017 - 07.2017

Server

Cracker Barrel
01.2015 - 01.2016

Some college in Nursing -

Polk State College

High School Diploma -

Mulberry High School
Mariah Vansickle