ARIEL ODOM
Plano,TX
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Claims Adjuster
Liberty Mutual
Plano, TX
10.2023 - Current
- Investigated insurance claims, reviewed coverage and liability, prepared reports and recommended payment or denial of claims.
- Adhered strictly to departmental guidelines; ensured that all activities were compliant with applicable state laws.
- Interpreted policy language to determine coverage for insureds under various lines of business.
- Analyzed facts of loss including photographs, diagrams and other evidence to identify potential sources of recovery.
- Attended continuing education classes in order to stay abreast of changes in industry standards.
- Drafted statement of loss to summarize damages, payments and underlying policy coverage.
Credit & Collections
Centerwell Pharmacy
09.2019 - 10.2023
- Provided excellent customer service when speaking with members
- Dealt with customers diligently, courteously and professionally while collecting payments
- Resume placed outbound and received inbound calls to collect pharmacy payments
- Negotiated repayment schedules based upon the customers financial situation for prescriptions
- Maintained and updated account records when customer payments are made.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Skilled at working independently and collaboratively in a team environment.
Senior Collections Specialist
Marcus By Goldman Sachs
11.2018 - 09.2019
- Profound knowledge of Fair Debt
- Collection Practices Act(FDCPA)
- Post Date Payment Arrangements for future dates
- Proficient with commonly used collection practices and procedures.
- Negotiated to collect balance in full.
- Researched accounts and completed due diligence to resolve collection problems.
- Used probing techniques to determine debtors' reasons for delinquency.
Education
HIGH SCHOOL DIPLOMA -
Lakeview Centennial High School
GarlandBACHELOR OF SCIENCE (B.S - SOCIAL WORK
University of Phoenix
Phoenix, AZSkills
- Management and training
- Collection & Billing skills
- Administrative support
- Sales
- Document Management
- Customer Service skills
- Data Entry
- Microsoft Office
- Excel
- Computer Skills
- HIPAA
- Research
- Accounts Receivable
- Performance Goals
- Solution Building
- Payment Acceptance
- Call Center Processes
- Collection Calls
- Credit Card Transaction Processing
- Customer Research
- Star award no errors
- Star award great attendance
- Awards
- Claims Processing
- Claims investigations
- Claims file management processes
Accomplishments
- Interacted with diverse customers on a constant basis, promoting excellent communication and customer service skills.
- Gained a reputation for working well on a team, receiving a ‘Team Player’ award.
- Entrusted to work and uphold protocol within corporate office among high-level executives.
- Praised for the ability to solve difficult problems independently and efficiently.
Certification
- All lines Adjuster
Timeline
Claims Adjuster
Liberty Mutual
10.2023 - Current
Credit & Collections
Centerwell Pharmacy
09.2019 - 10.2023
Senior Collections Specialist
Marcus By Goldman Sachs
11.2018 - 09.2019
HIGH SCHOOL DIPLOMA -
Lakeview Centennial High School
BACHELOR OF SCIENCE (B.S - SOCIAL WORK
University of Phoenix