Jennifer Grogan
Gardner,KS
Summary
Detail-oriented Property Claims Adjuster with experience investigating and determining property claims in accordance with federal and state regulations. Personable and understanding with exceptional organizational skills. Adept at obtaining evidence and information regarding claims.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Weather Property Claims Adjuster Remote
Grange Insurance
10.2022 - Current
- Conducts investigations on multiple different claim types
- Review, apply, and explain policy coverage
- Explain damages and claims process to claimant and setting expectations
- Negotiate settlements
- Create and review estimates
- Communicate with policyholders, agents, contractors and anyone involved within the claim
- Work with salvage on potential recovery
- Complete trainings
- Create and send a variety of letters
- Make claims payments
- Knowledge in Xactimate, Livewire, XactAnalysis, XactContents, EagleView, HOVER, and HiMarley.
Insurance Sales Representative
State Farm
Olathe, KS
02.2024 - 03.2024
- Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Conducted regular policy reviews with existing clients to ensure continued alignment with their evolving needs and risk profiles.
- Boosted client retention rates by providing exceptional customer service and addressing concerns promptly.
- Reviewed customer needs and financial means to determine appropriate policy offerings.
- Conducted thorough risk assessments, identifying potential gaps in coverage and recommending appropriate solutions.
- Educated clients on various insurance products, empowering them to make informed decisions that suit their needs.
Property Claims Adjuster NIPC Remote
Farmers Insurance
03.2021 - 09.2022
- Conducts investigations on multiple different claim types
- Review, apply, and explain policy coverage
- Explain damages and claims process to claimant and setting expectations
- Negotiate settlements
- Create and review estimates
- Communicate with policyholders, agents, contractors and anyone involved within the claim
- Work with salvage on potential recovery
- Complete trainings
- Create and send a variety of letters
- Make claims payments
- Knowledge in Xactimate, Guidewire, XactAnalysis, XactContents, EagleView, HOVER, ClaimXperience, LIVE calls, ZipWhip and Jabber.
Leasing Consultant
The Boulders at Overland Park
11.2019 - 03.2021
- Conduct tours and lease apartments
- Increased occupancy from 84% to 98%
- Top leasing consultant with 18 leases in one month
- Process and approve applications and other personal resident information
- Completed Assistant Manager tasks such as pre-close, AME, deposit accounting, move ins, move outs, paid invoices through NEXUS, secured and processed bank deposits and managed residents ledgers
- Knowledge in Yardi, Anyone Home, NEXUS, APTEXX and OnSite
- Communicates with residents to resolve rental, and maintenance issues
- Complete monthly market surveys and assisted in monthly management reports
- Handel resident renewals for resident retention and notice to vacates
- Coordinate monthly resident events, activities, and newsletter.
Education
Some College (No Degree): Communication -
Johnson County Community College
01.2011
Some College (No Degree): Communication -
Fort Scott Community College
01.2010
High School Diploma -
Junction City High School
01.2007
Skills
- Claims Processing
- Claims Investigation
- Excellent people skills
- Insurance policy knowledge
- Damage Assessment
- Excellent time management skills
- Estimating Repair Costs
- Claims adjustment
- Payment Processing
- Insurance policy coverage knowledge
- Great customer service skills
- Collaboration with contractors and vendors
Certification
I currently hold a Property and Casualty Insurance license.
Due to taking time off work during my father's cancer treatment my adjusters license expired, but I am open to getting it renewed if needed.
Timeline
Insurance Sales Representative
State Farm
02.2024 - 03.2024
Weather Property Claims Adjuster Remote
Grange Insurance
10.2022 - Current
Property Claims Adjuster NIPC Remote
Farmers Insurance
03.2021 - 09.2022
Leasing Consultant
The Boulders at Overland Park
11.2019 - 03.2021
Some College (No Degree): Communication -
Johnson County Community College
Some College (No Degree): Communication -
Fort Scott Community College
High School Diploma -
Junction City High School