Bobbie Buck
San Antonio
Summary
Experienced in providing patient care and supporting dental procedures, ensuring smooth clinic operations. Implements effective sterilization and infection control practices for a safe environment. Proficient in dental software and radiography, improving patient care and clinic efficiency. Results-driven insurance professional with extensive experience in handling property claims. Exceptional ability to assess, investigate, and settle claims while upholding high standards. Recognized as a strong team player, known for adaptability and reliability. Excellent communication, negotiation, and conflict resolution skills for optimal outcomes.
Overview
8
8
years of professional experience
Work History
Property Claims Adjuster
Allcat Claims Service
09.2024 - 03.2025
- Exercised proper judgment and decision making to analyze over 40-50 claims per week.
- Enhanced customer satisfaction with prompt communication and consistent follow-up on claim status updates.
- Achieved timely resolution of property claims by investigating, evaluating, and settling a variety of cases.
- Prepared reports of findings of investigations.
- Analyze Wind and Hail claims.
Dental Assistant/Orthodontic Assistant
Comfort Dental Excellence
01.2022 - 10.2024
- Providing the ultimate level of customer care, present information to our patients regarding procedures and or treatments
- Assisting in orthodontic retention of placing brackets, wires, bands, and expander
- Along with pouring models, zoom, being a team player, and caring for the safety of our patients and staff always
- Rendering consent and awareness to and from our patients especially those who are quite terrified of the dental office
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
Delivery Driver
Amazon-Atlas Carriers
11.2023 - 03.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Dental Assistant
Comfort Dental
10.2021 - 01.2022
- Working alongside 3 doctors who work completely different along with different set ups and instruments
- Charting existing and needed treatments while correctly completing and appropriately executing treatment plans
- Making sure our patients leave happy, satisfied, and comfortable
- Working well as a team member and allowing for helpful/healthy criticism, but more importantly using any technique that will help me personally become more proficient at my career
Dental Assistant
7 to 7 Dental & Orthodontics
10.2020 - 02.2021
- Assisting alongside Doctors during delicate procedures such as RCT, EXT, Crowns, Veneers, Dentures, Composite Fillings, and placing Implants
- Providing excellent customer service to our patients
- The more comfortable and welcoming our patients are they more they will trust that we are here to give them the best care possible
- Communicating via phone regarding upcoming appointments, rescheduling, post op care checkups, and lab cases
- Efficiently manage patient care, office and laboratory duties within a multispecialty dental group employing 6-7 dentists and 6 dental assistants
Dental Assistant
Marbach Smiles
08.2020 - 10.2020
- Worked chairside assisting family dentist with routine cleaning and specialized procedures, making patients feel as relaxed as possible and preparing them for treatment
- Gained experience in exposing and processing X-rays, fabricating crowns, pouring impressions, trimming models and preparing orthodontic equipment; and assisting with extractions, impactions, fillings, implants, local anesthesia, suture placements/removals
- Positive attitude, people/team oriented, absorbing any little critique and apply it to my craft
Residential Desk Claims Examiner
Prestige Estimating Solutions (TPA)
01.2017 - 01.2020
- Handled sensitive information with discretion, ensuring confidentiality of personal and financial details for claimants throughout the claims examination process.
- Utilized analytical skills to evaluate medical bills for accuracy and appropriateness of charges before approving payments as part of the claims process.
- Participated in cross-functional team meetings to address organizational challenges related to claims management and develop solutions collaboratively.
- Reduced claim processing time by implementing efficient workflow strategies and prioritizing tasks effectively.
Server
Wing Daddy’s
01.2019 - 10.2019
- Assist guests in order selection by promoting specific menu items and specials
- Respond to inquiries regarding meal preparation and service
- Up-sell appetizers, specialty beverages, and desserts to increase guest check averages
- Coordinate with kitchen staff to ensure timely and accurate order preparation
- Regularly follow-up with guest tables and promptly fulfill additional requests
- Collect payments and balance transactions with receipt
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Education
DATA ANAYLSTICS -
GOOGLE COURSERA
03.2025
Property Claims Insurance Adjuster -
Texas All Lines Adjuster
03-2023
Dental Assitant -
pima medical institute
02.2020
Skills
- Proficient in Coronal Polishing
- Casting Impressions
- Bleaching Trays
- Combined Fluoride and Sealant Techniques
- Dexis
- Dentrix
- Eaglesoft
- OpenDental
- Dental Radiographs
- Clinical and Computer Skills
- Manual Charting
- CPR
- Instrument transfer
- Tooth isolation
- Four handed dentistry
- Two handed dentistry
- SRP
- Nitrous
- Local and topical
- ITero
- Ortho adjustments
- Orthodontic Retention
- Placing Rubber Dams
- Blood Pressure Monitoring
- Scheduling Appointments
- Processing quality X-Ray Films
- Providing quality radiographs
- Autoclave
- Ultrasonic
- High-speed
- Low-speed
- Abrasives
- Temporary Crown Fabrications
- Assisting Root Canal
- Preliminary Oral Health Exams
- HIPAA
- OSHA
- Temporary crowns
- Extraction set up
- Composite set up
- Crown prep/seat
- RCT and build up
- Zoom whitening
- Panoramic and Ceph X-rays
- Claims processing
- Claims investigation
- Excellent people skills
- Damage assessment
- Policy interpretation
- Excellent time management skills
- Estimating repair costs
- Tech-Savvy
- Analytical-minded
- Insurance policy knowledge
- Insurance regulations
- Fraudulent claims investigation
- Payment processing
- Claims adjustment
- Report and records review
- Team Training
- Client interviewing
- Computer skills
- Excellent communication
- Customer service and support
- Xactimate
- Guidewire/PLR
- XactAnalysis
Timeline
Property Claims Adjuster
Allcat Claims Service
09.2024 - 03.2025
Delivery Driver
Amazon-Atlas Carriers
11.2023 - 03.2024
Dental Assistant/Orthodontic Assistant
Comfort Dental Excellence
01.2022 - 10.2024
Dental Assistant
Comfort Dental
10.2021 - 01.2022
Dental Assistant
7 to 7 Dental & Orthodontics
10.2020 - 02.2021
Dental Assistant
Marbach Smiles
08.2020 - 10.2020
Server
Wing Daddy’s
01.2019 - 10.2019
Residential Desk Claims Examiner
Prestige Estimating Solutions (TPA)
01.2017 - 01.2020
Dental Assitant -
pima medical institute
DATA ANAYLSTICS -
GOOGLE COURSERA
Property Claims Insurance Adjuster -
Texas All Lines Adjuster
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