Stephen Hyde

• Reviewed and analyzed homeowner's, renters, and landlord policies to determine coverage for property damage claims.

• Advocated for customers by establishing rapport and providing clear communication throughout the claims process with customers, contractors, agents, and any involved parties.

• Successfully negotiated settlements for large loss catastrophe claims resulting from hurricanes, earthquakes, tornadoes, and pipe bursts.

• Took on additional work as needed to assist newer hires with complex claims, demonstrating leadership and teamwork.

• Documented claims received from victims of natural disasters and accidents.
• Ensured that claims were fully executed and met the needs of the customer by following up with them on a consistent basis.
• Developed strong interpersonal skills by acting as a liaison between a wide variety of clients and insurance adjusters.

• Assisted customers in selecting sleep products and addressing inquiries.
• Managed inventory levels and organized product displays for optimal presentation.
• Delivered products promptly and efficiently to various locations daily.