John Moore
Austin
Summary
Results-driven insurance professional with comprehensive experience in handling property claims. Exceptional ability to assess, investigate, and settle claims efficiently while maintaining high standards. Strong team player, known for adaptability and reliability under changing conditions. Skilled in communication, negotiation, and conflict resolution, with focus on delivering optimal outcomes.
Overview
15
15
years of professional experience
Work History
Property Claims Adjuster / Traveling Adjuster
Allstate Insurance Co
Austin, TX
01.2025 - 02.2026
- Evaluated property damage claims to determine coverage and compensation eligibility.
- Conducted thorough investigations to gather evidence and assess loss valuations.
- Collaborated with clients to explain claim processes and address inquiries.
- Reviewed policy details to ensure compliance with underwriting guidelines.
- Enhanced customer satisfaction with prompt communication and consistent follow-up on claim status updates.
- Achieved timely resolution of property claims by investigating, evaluating, and settling a variety of cases.
- Collaborated with contractors to verify repair estimates, ensuring fair settlements for both policyholders and company.
Large Loss Field Adjuster
Central Insurance Group
Austin, TX
02.2022 - 10.2024
- Evaluated property damages to determine appropriate insurance adjustments and settlements.
- Collaborated with clients to gather information and clarify claim details for accurate assessments.
- Conducted thorough inspections of properties, documenting findings in detailed reports.
- Communicated effectively with contractors and vendors to coordinate repairs and restoration efforts.
- Improved claim processing efficiency by conducting thorough field investigations and assessments.
- Demonstrated strong negotiation skills in settling claims disputes, achieving mutually agreeable outcomes for both the company and policyholders.
- Increased customer retention rates by delivering empathetic support during challenging situations for policyholders experiencing loss or damage.
Field Claims Specialist II
Nationwide Insurance Company
Austin, TX
01.2020 - 02.2022
- Managed field investigations to assess property damage and evaluate claims accuracy.
- Collaborated with insured clients to gather necessary documentation and clarify claim details.
- Reviewed and analyzed complex claims, ensuring compliance with company policies and state regulations.
- Mentored junior staff on best practices for claim evaluation and customer service excellence.
- Improved customer satisfaction by efficiently resolving property claims and providing prompt communication.
- Prepared detailed reports summarizing findings from investigations, supporting decision-making processes in claims management.
- Conducted thorough investigations to accurately determine claim coverage and payments for policyholders.
Senior Property Claims Adjuster
Chubb Insurance
Miami, FL
01.2018 - 12.2019
- Evaluated property damage claims to determine coverage and settlement amounts.
- Conducted thorough investigations, gathering evidence and documentation for claim validation.
- Collaborated with policyholders to explain coverage details and claims processes.
- Mentored junior adjusters on effective claims assessment and customer engagement tactics.
- Handled catastrophe claims efficiently, assisting affected communities by quickly assessing damages and processing claims after natural disasters.
Residential and Commercial Adjuster
The Hartford Insurance
Houston, TX
08.2016 - 12.2017
- Evaluated insurance claims to determine validity and coverage under policy guidelines.
- Conducted thorough investigations of claims, gathering evidence and witness statements.
- Maintained strong relationships with policyholders, agents, and colleagues by consistently demonstrating professionalism, empathy, and effective communication skills.
- Leveraged strong negotiation skills to resolve claim disputes, resulting in favorable settlements for both the company and policyholders.
- Enhanced client satisfaction by providing timely updates and effectively resolving claim disputes.
Property Claims Field Adjuster
American Family Insurance
Denver, CO
03.2011 - 08.2016
- Conducted comprehensive field inspections to assess property damage and determine claim validity.
- Collaborated with policyholders to gather necessary documentation for efficient claims processing.
- Analyzed loss data and prepared detailed reports to support claims decisions and recommendations.
- Maintained accurate claim records by diligently updating case files with any new information or documentation obtained throughout the investigation process.
- Worked proactively with insured parties to mitigate further damage and prevent potential safety hazards on affected properties.
- Reduced turnaround time for claim resolutions through prompt scheduling of appointments with policyholders following receipt of new assignments.
- Enhanced customer satisfaction by providing timely and accurate updates on the status of their claims.
Education
BBA - Business
Harris County College
Houston, TXSkills
- Claims processing
- Claims investigation
- Excellent people skills
- Damage assessment
- Policy interpretation
- Excellent time management skills
- Estimating repair costs
- Property inspection
Timeline
Property Claims Adjuster / Traveling Adjuster
Allstate Insurance Co
01.2025 - 02.2026
Large Loss Field Adjuster
Central Insurance Group
02.2022 - 10.2024
Field Claims Specialist II
Nationwide Insurance Company
01.2020 - 02.2022
Senior Property Claims Adjuster
Chubb Insurance
01.2018 - 12.2019
Residential and Commercial Adjuster
The Hartford Insurance
08.2016 - 12.2017
Property Claims Field Adjuster
American Family Insurance
03.2011 - 08.2016
BBA - Business
Harris County College