Kia Clark
Claims Adjuster
Lithia Springs,GA
Summary
Professional Property and Auto Claims Adjuster with excellent customer service skills, able to multi-task handling multiple ongoing cases to completion while meeting strict deadlines. Adept at determining levels of loss for property and auto claims, deciding fair compensation for insureds. I specialize in offering quick and efficient solutions to the variety of cases assigned to a claims adjuster daily.
Overview
10
10
years of professional experience
Work History
Remote W&C Property Claims Adjuster
Statefarm
09.2021 - 04.2023
- Verified insurance claims and determined fair amount for settlement.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Examined claims forms and other records to determine insurance coverage.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Prepared summaries of damage, payments, and policy coverage.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
- Directed claims negotiations within allowable limit and supported successful litigations for advanced issues.
- Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements.
- Documented information gathered in field and uploaded data to company database for efficient processing using claims Xactimate, Claimsxperience, etc.
- Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
Customer Support Specialist
Convoy
10.2021 - 12.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained and managed customer files and databases.
- Resolved escalated tickets to help with complex customer support and data integration issues within accounts.
- Provided an exceptional customer experience by documenting needs and problems, and making sure issues are resolved as quickly as possible.
- Assisted customers with technical issues via email and phone.
- Updated vehicle logs, cargo records, and billing statements with accuracy and efficiency.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Created delivery routes and optimized plans for traffic, road conditions, and other factors.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
Remote Auto Claims Adjuster
Aston Carter
01.2020 - 01.2022
- Negotiated with claimants to settle claims.
- Examined photographs and surveillance and any other documents relating to claims.
- Documented all findings in concise reports.
- Issued payouts to claimants.
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
- Reviewed police reports, photographs and other documentation to gain complete understanding of accident.
- Evaluated and investigated policy coverage, liability and damages in a timely manner while following a set of general claims and statutory guidelines.
- Determined salvage value on total loss vehicle, including recreational.
- Investigated vehicle damage inflicted resulting from accidents and natural disasters.
- Created estimates using applicable claim software such as CCC.
Property and Casualty Insurance Producer
State Farm
03.2019 - 03.2021
- Responsible for taxpayer relationships through filing, including processing submissions and payments.
- Provided taxpayers with information on the status of their returns and resolved the majority of problems and inconsistencies.
- Provided trouble-free filing, faster refunds, and efficient resolution of inquiries and issues.
- Interpreted and applied federal and state tax codes for personal, business, and corporate taxes.
- Kept case data and contact information up to date to speed up the process.
- Double-checked the accuracy of the information provided when processing returns.
- Processed personally assigned federal tax returns daily.
Logistics Dispatcher
STAT Express Delivery
03.2018 - 02.2020
- Assisted with staffing and scheduling of dispatchers and drivers.
- Entered employee payroll.
- Tracked and assured on-time deliveries.
- Assessed the performance of drivers through direct observation, call monitoring, and root cause discussions.
- Ensured that team members are up to date and compliant with training, safety initiatives, and safety culture.
- Notified drivers of assignments and enter assignment data into a computer database.
- Contacted multiple brokers daily to secure routes for drivers under my supervision, moving loads containing dry food products, hazardous products, paper products etc.
- Entered information into databases to ensure the accuracy and completeness of the data, and generated reports or outputs as needed.
- Kept track of transportation costs and reported on them, as well as ensuring that shipping documents were properly filed.
Medial Scheduler
Kaiser Permanente
01.2016 - 02.2017
- Scheduled, rescheduled, and verified patient appointments.
- Appropriately transferred and introduces returned telephone calls to providers and medical office modules.
- Verified members and benefit eligibility and creates medical records numbers as appropriate.
- Maintained confidentiality of patients' medical record and demographic information.
- Verified and updated member demographics as appropriate during telephone encounters, per guidelines.
Behavioral Health Intake Coordinator
Randstad
04.2013 - 01.2015
- Responded to complex customer calls.
- Resolved customer service inquiries which could include Benefit and Eligibility information; Billing and Payment issues; Customer material requests; Physician assignments; Authorization for treatment; Explanation of Benefits (EOB).
- Provided excellent customer service
- Constantly meet established productivity, schedule adherence, and quality standards
- Collaborated with other mental health professionals to ensure that patients received consistent care and that diversion was avoided.
- Helped clients transition smoothly by encouraging and reassuring them throughout the process.
- Assisted with locating and assigning individuals to appropriate treatment facilities or referred to particular physicians for treatment based on intake
Bank Teller
Wells Fargo
01.2013 - 01.2014
- Completed highly accurate, high-volume money counts using both manual and machine-driven methods.
- Reconciled the cash drawer and corrected any inconsistencies.
- Promoted products or services to each customer to consistently meet sales targets.
- Was able to provide customer records on demand, such as account statements and check copies.
- Used computerized financial data to find answers to questions about specific accounts.
- Ordered customer checks and double-checked the starting numbers.
Education
Associate Of Applied Science - Cybersecurity
Atlanta Technical College
Atlanta, GABachelor Of Science - Nursing
Georgia State University
Atlanta, GABachelor Of Science - Nursing
Albany State University
Albany, GAHigh School Diploma - Business
Mays High School
Atlanta, GASkills
- Database-saavy
- Claims Investigation
- Damage Assessment
- Insurance Regulations knowledge
- Claims Processing
- Valuation knowledge
- Licensed in several states; DHS FL
- Knowledge in Xactimate, Claimxperience, CCC
- Natural disaster experience
- Hail and wind damage specialist
- Auto damage appraisal
- Insurance policy coverage
- Experience using virtual inspection tools
- [State Name] Claims Adjuster License
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Customer Support Specialist
Convoy
10.2021 - 12.2022
Remote W&C Property Claims Adjuster
Statefarm
09.2021 - 04.2023
Remote Auto Claims Adjuster
Aston Carter
01.2020 - 01.2022
Property and Casualty Insurance Producer
State Farm
03.2019 - 03.2021
Logistics Dispatcher
STAT Express Delivery
03.2018 - 02.2020
Medial Scheduler
Kaiser Permanente
01.2016 - 02.2017
Behavioral Health Intake Coordinator
Randstad
04.2013 - 01.2015
Bank Teller
Wells Fargo
01.2013 - 01.2014
Associate Of Applied Science - Cybersecurity
Atlanta Technical College
Bachelor Of Science - Nursing
Georgia State University
Bachelor Of Science - Nursing
Albany State University
High School Diploma - Business
Mays High School