Tiwanna Yuille
Winter Haven,FL
Summary
Claims Adjuster with deep experience in adjusting claims. Skilled in investigating and analyzing liability concerning personal, casualty or property, and automotive loss. Proven history of leveraging excellent negotiation skills to facilitate settlements. Excellent communication skills demonstrated through 10 years of experience interviewing specialists, witnesses and claimants to compile information.
Overview
10
10
years of professional experience
6
6
Certifications
Work History
Remote Property Claims Adjuster
Claims Support Services - CAT Contractor
09.2021 - 11.2021
- Negotiated claim settlements and recommended litigation when claims could not be settled.
- Interacted with witnesses and claimants.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Used Xactimate X1 to compile estimates for personal property and structure damage.
- Developed and maintained working relationships with independent adjusters and contractors to assist in prompt claims handling.
- Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements.
Remote Property Claims Adjuster
Four Seventy Claims - CAT Contractor
09.2020 - 03.2021
- Negotiated claim settlements and recommended litigation when claims could not be settled.
- Interacted with witnesses and claimants.
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Exercised proper judgment and decision making to analyze over 20-30 claims per week.
- Developed and maintained working relationships with independent adjusters and contractors to assist in prompt claims handling.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
First Notice of Loss Adjuster
IAS Claims Services - CAT Contractor
04.2019 - 04.2020
- Examined claims forms and other records to determine insurance coverage.
- Answered customer questions regarding deductibles.
- Answered questions posed by insured and attorneys.
- Maintained claims data in Guidewire systems.
- Provided prompt and efficient routing of calls (i.e. scope, transfer of call, daily readings, invoice questions, carrier escalation, adjuster questions)
- Identified issues, analyzed information and provided solutions to problems
Remote Senior Property Claims File Reviewer
Southwest Adjusters - CAT Contractor
10.2018 - 04.2019
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
- Used Xactimate 28 to compile estimates for personal property and structure damage.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Maintained claims data in Symbility systems.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Analyzed information gathered by investigation and report findings and recommendations.
Senior Property Claims Adjuster
Worley Claim Services - CAT Contractor
08.2017 - 09.2018
- Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Developed and maintained working relationships with independent adjusters and contractors to assist in prompt claims handling.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Examined claims forms and other records to determine insurance coverage.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
Senior Total Loss/Liability Claims Adjuster
Worley Claims Services - CAT Contractor
04.2012 - 04.2017
- Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.
- Examined claims forms and other records to determine insurance coverage.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Reviewed police reports, medical treatment records and physical property damage to determine extent of liability.
- Answered questions posed by insured and attorneys.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Answered customer questions regarding deductibles.
- Maintained claims data in Enterprise Claim System
Property Claims Adjuster
Worley Claims Services - CAT Contractor
04.2010 - 04.2012
- Interacted with witnesses and claimants.
- Negotiated claim settlements and recommended litigation when claims could not be settled.
- Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Used Xactimate X1 to compile estimates for personal property and structure damage.
- Developed and maintained working relationships with independent adjusters and contractors to assist in prompt claims handling.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements.
- Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
Education
Insurance Adjusting Certification - Insurance Adjusting
AdjusterPro - Vale National Training Center
Arlington, TX03.2014
Bachelor of Science - Business Management
Kaplan University
Davenport, IA09.2007
Skills
- Personal, casualty and property loss claim handling
- Accident scene investigations
- Valuation knowledge
- Insurance policy knowledge
- Excellent people skills
- Claims Handling
- Microsoft Office Suite
- Hail and wind damage specialist
- Interior water damage background
- Negotiation skills
- Coverage determination
- Automobile claims specialist
- Customer Service
- Estimating
- Liability
Certification
- Wind and Hail Basic Certification
- Citizens Property Certification
- Insurance Claims Adjusting Designation
- State Farm Auto Certification
- State Farm Property Certification
- Texas Windstorm Insurance Association (TWIA) Certification
Licenses
- Alabama - Exp. 3/31/2023
- Arkansas - Exp. 3/31/2023
- Connecticut - Exp. 6/30/2023
- Georgia - Exp. 3/31/2022
- Idaho - Exp. 3/31/2022
- Indiana - Exp. 3/31/2022 - DHS
- Kentucky - Exp. 3/31/2023
- Minnesota - Exp. 3/31/2023
- Mississippi - Exp. 3/31/2023
- New Hampshire - Exp. 10/1/2023
- South Carolina - Exp. 8/31/2023
- Texas - Exp. 3/31/2022
- Vermont - Exp. 3/31/2022
- West Virginia - Exp. 5/31/2024
Timeline
Remote Property Claims Adjuster
Claims Support Services - CAT Contractor
09.2021 - 11.2021
Remote Property Claims Adjuster
Four Seventy Claims - CAT Contractor
09.2020 - 03.2021
First Notice of Loss Adjuster
IAS Claims Services - CAT Contractor
04.2019 - 04.2020
Remote Senior Property Claims File Reviewer
Southwest Adjusters - CAT Contractor
10.2018 - 04.2019
Senior Property Claims Adjuster
Worley Claim Services - CAT Contractor
08.2017 - 09.2018
Senior Total Loss/Liability Claims Adjuster
Worley Claims Services - CAT Contractor
04.2012 - 04.2017
Property Claims Adjuster
Worley Claims Services - CAT Contractor
04.2010 - 04.2012
Insurance Adjusting Certification - Insurance Adjusting
AdjusterPro - Vale National Training Center
Bachelor of Science - Business Management
Kaplan University
- Wind and Hail Basic Certification
- Citizens Property Certification
- Insurance Claims Adjusting Designation
- State Farm Auto Certification
- State Farm Property Certification
- Texas Windstorm Insurance Association (TWIA) Certification
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