Gianluca Stracke
Katy,Tx
Summary
Reliable and licensed Claims Adjuster successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Eager to support in providing exemplary claim handling. Offering years of experience and willingness to take on any challenge. Excelled at accurate claim documentation, production compliance, and customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Property Claims Adjuster (Remote)
The Woodlands Financial Group (Liberty Mutual)
10.2023 - 09.2024
- Reviewed, analyzed, and processed, homeowner and dwelling property claims within assigned authority limits, ensuring high quality service to customers.
- Conducted thorough investigations to determine coverage, liability, damages, and document findings for claim resolution.
- Determined appropriate method of inspection/conducted virtual inspections.
- Examined subrogation and identified potential fraudulent issues.
- Logged into phone queues to assist customers.
- Completed estimates through CoreLogic estimating software
- Negotiated settlement of claims with insureds and vendors. Discussing and giving updates to insureds, claimants, agents, and leadership throughout process.
Independent Property Adjuster
Wardlaw Claims (Assurant, UPC, Home Site)
02.2023 - 10.2023
- Conducted virtual and field-based inspections by visiting policyholders' homes to investigate property damage
- Appraised damages to dwellings, other structures, and personal property.
- Identified subrogation, salvage opportunities, and communicated suspicious findings.
- Reviewed the policy and decided how coverage applies and provides the customer with a detailed explanation of both the estimate and the policy
- Used strong customer service skills to negotiate with policyholders to settle the claim.
- Responded to customer inquiries, made appropriate decisions, documented and closed files
- Climbed ladders, stairs, ramps, and visited areas that have a higher hazard than a typical office such as customer homes.
- Moved objects up to 50 pounds in all directions
Auto Damage Adjuster AWC - Remote
EA Renfroe (State Farm)
11.2022 - 01.2023
- Evaluated the information received to determine if the claim is compensable and if a claim needs to be set-up with State Farm
- Reviewed photos, facts of loss, documents, and estimate damage to insured's vehicles that have suffered a loss remotely. Examples included interior water damage, partial or total fire, vehicle impact, hurricane, tornado, and hail damage.
- Negotiated with shops on supplements for related loss damages
- Reviewed and confirmed subrogation demands from 3rd party carriers.
- Communicated with agents, insureds, claimants, and company personnel, keeping them apprised of appropriate information. Discussed possible coverage issues with supervisor and drafts coverage positions as applicable.
- Resolved/Closed claims through proactive problem solving and decision making, within authority guidelines and under direct supervision, while overcoming obstacles, and effectively prioritizing the workload.
Auto Damage Adjuster Total Loss - Remote
EA Renfroe (State Farm)
04.2022 - 09.2022
- Communicated claims procedures and process to involved parties verbally and in writing upon approval.
- Reviewed damage estimates and state guidelines on a claim by claim basis to confirm vehicles are total losses.
- Documented all settlements and actions in the claim file system
- Maintained an effective documentation system on pending files and all claims activity using excel.
- Negotiated and communicated total loss settlements per company and state guidelines.
- Prepared payments to vehicle owners, banks, and lease companies.
- Completed all daily and monthly assignments in a timely manner and maintained all company equipment assigned.
Auto Damage Adjuster Liability - Remote
EA Renfroe (State Farm)
10.2021 - 02.2022
- Evaluated information received to determine if claim is compensable and if claim needs to be set-up with State Farm.
- Conducted investigation of accident reports, including interviewing of insured, claimant, and witnesses to determine liability.
- Compiled facts and data regarding investigation.
- Made decision on liability for auto damage claims; including attorney represented and non-represented parties, for both first- and third-party claimants.
- Gave parties information relating to inspection and evaluation of damages and made recommendations on State Farm approved body shops in their areas. (Set up appointments.)
- Evaluated policy coverage, contacted insureds, claimants, attorneys, body shops while working requirements on claims.
- Documented computer log with results of review and intentions for handling.
- Made payments and closed claims, working high caseloads in fast paced remote environment using queue manager or assigned daily claims sent by management.
Bodily Injury Claims Adjuster
Alacrity Solutions (State Farm)
06.2021 - 10.2021
- Processed Bodily Injury, and coverage claims in accordance with established company procedures.
- Researched statutory law on case by case basis in order to conduct proper claim investigation.
- Documented policy status, coverage, liability and damages on all claims and notified insured on qualifying claims.
- Spoke with witnesses, medical experts, and legal professionals to gather evidence and review medical records.
- Assessed Damages and determined cost of medical bills, lost wages, and other expenses related to injury.
- Prepared and presented claim evaluations for appropriate settlement authority. (Negotiated settlements as part of this process.)
Customer Service Representative
The Woodlands Financial Group
06.2020 - 04.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company.
- Responded to customer requests and handled accordingly on daily basis.
Cashier/Cook
Chick-fil-A
12.2018 - 04.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Tompkins High School
Katy, TX05.2021
Skills
- Training & Development
- Software Proficiency
- Interpersonal Communication
- Teamwork & Collaboration
- Decision Making
- Flexible & Adaptable
Certification
- Valid Adjuster Licenses in FL, GA, ID, KY, MT, OR, WV, and (homestate) TX.
- State Farm Auto Certification
- State Farm Fire Broadcast
- State Farm Estimatics (Loss)
- State Farm Policy (Wind/Hail)
- Texas PPOC
- Assurant CDE Training
- Methodology for assessing DV in GA
Timeline
Property Claims Adjuster (Remote)
The Woodlands Financial Group (Liberty Mutual)
10.2023 - 09.2024
Independent Property Adjuster
Wardlaw Claims (Assurant, UPC, Home Site)
02.2023 - 10.2023
Auto Damage Adjuster AWC - Remote
EA Renfroe (State Farm)
11.2022 - 01.2023
Auto Damage Adjuster Total Loss - Remote
EA Renfroe (State Farm)
04.2022 - 09.2022
Auto Damage Adjuster Liability - Remote
EA Renfroe (State Farm)
10.2021 - 02.2022
Bodily Injury Claims Adjuster
Alacrity Solutions (State Farm)
06.2021 - 10.2021
Customer Service Representative
The Woodlands Financial Group
06.2020 - 04.2021
Cashier/Cook
Chick-fil-A
12.2018 - 04.2020
- Valid Adjuster Licenses in FL, GA, ID, KY, MT, OR, WV, and (homestate) TX.
- State Farm Auto Certification
- State Farm Fire Broadcast
- State Farm Estimatics (Loss)
- State Farm Policy (Wind/Hail)
- Texas PPOC
- Assurant CDE Training
- Methodology for assessing DV in GA
High School Diploma -
Tompkins High School
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