Chad Padgett
Charleston,SC
Summary
Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes.
Overview
13
13
years of professional experience
Work History
Remote Property Claims Adjuster/ Team Lead
FKS Insurance Services
08.2016 - 01.2024
- Managed high-volume caseloads to ensure rapid resolution for clients and maintained customer satisfaction levels.
- Enhanced team productivity through effective communication, collaboration, and leadership.
- Evaluated damages and handled claim negotiations with insureds, claimants, attorneys and public adjusters.
- Handled complex claims including appraisals, mediations and litigations.
- Managed a team of adjusters including hiring, training, reserve and payment authority, letter reviews and escalations.
Property Claims Adjuster
E.A. Renfroe & Company Inc
10.2010 - 07.2016
- Achieved timely resolution of property claims by investigating, evaluating, and settling a variety of cases.
- Streamlined the claims process for increased efficiency by consistently updating claim files and maintaining accurate records.
- Enhanced customer satisfaction with prompt communication and consistent follow-up on claim status updates.
- Managed high caseloads effectively by prioritizing tasks based on complexity and urgency of claims.
- Deployed throughout tenure to field and desk assignments in multiple locations throughout the U.S.
Education
Bachelor of Arts - English (Creative Writing)
Florida State University
Tallahassee, FL07.1994
Skills
- Training and Development
- Problem Solving
- Decision Making
- Multitasking
- Computer Proficiency
- Policy Interpretation
- Claim Settlement
- Conflict Resolution
Computer Skills
Proficient in Xactanalysis, Xactimate, Stingray, Guidewire, Excel, Word
Timeline
Remote Property Claims Adjuster/ Team Lead
FKS Insurance Services
08.2016 - 01.2024
Property Claims Adjuster
E.A. Renfroe & Company Inc
10.2010 - 07.2016
Bachelor of Arts - English (Creative Writing)
Florida State University
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