Laura Booth
Colorado Springs,CO
Summary
Claims professional who values precision and efficiency in claims evaluation and resolution. Proven track record of managing high caseloads and settling claims accurately in compliance with company standards. Known for strong collaboration with team members and adaptability to changing needs, ensuring reliable performance and positive results.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Remote Claims Adjuster / Team Lead
Sedgwick Claims Management Services: CHUBB Insurance
Dallas, TX
08.2021 - 03.2026
- Desk handle CAT and daily property claims to include Residential Property Large Losses, Inland Marine (Pivot Irrigation Systems/Agricultural equipment), and Small Commercial (BOP)
- Reviewed and processed claims in accordance with company policies and procedures.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Coordinated mitigation services, engineering inspections, consultant evaluations, and specialized vendor reviews for complex property claims, including high-value contents and additional living expenses
- Developed strong relationships with repair vendors, ensuring quality service and fair pricing for clients in need of repairs after an incident.
- Negotiated salvage recoveries to reduce claim costs and optimize settlement accuracy
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Developed training programs for new staff, enhancing operational efficiency.
- Utilized Symbility, Corelogic, and Claim Vision
Remote Claims Adjuster
Pacesetter Claims Service: Security First Insurance, Homesite Insurance, American Family Insurance, Connect Insurance, Main Street America
- Desk-handled CAT and daily residential property claims
- Interpreted carrier guidelines, policy provisions, endorsements, and regulatory requirements to ensure accurate claim handling
- Reviewed policies, estimates, photographs, CC&Rs, bylaws, master deeds/policies, and claim documentation to determine coverage applicability
- Issued actual cash value (ACV), supplement, recoverable depreciation, and expense payments in accordance with policy coverage and claim estimates
- Coordinated emergency services, water mitigation, mold remediation/testing, field inspections, and engineering evaluations for property claims
- Managed vendor partnerships for contents valuation, additional living expense (ALE) assessments, and electronics/appliance diagnostic testing
- Estimate Collaboration
- Claim File Review | American Family Insurance & Farmers Insurance
- Utilized X1, Xactimate 28, XactAnalysis, Carina Claims Management System, Guidewire InsuranceSuite / Claim Center
Corporate/Staffing Recruiter
Brighter Talent Consulting
- Developed relationships with qualified prospective new hire candidates in various industries (Physician, Allied Health, Oil, IT, and Industrial)
- Full cycle onboarding of new candidates
- Utilized internet recruiting sources, job fairs, networking, and employee referrals for hiring purposes, and tracked all hiring for multiple locations
- Participated in the development and maintenance of online “Employment Application” and “Disclosure and Authorization” documents
- Conducted criminal background and motor vehicle checks and scheduled pre-employment physicals and drug screening
- Experience with applicant tracking systems such as Taleo, Avionte, and Bullhorn
Independent Desk Adjuster
Sedgwick Claims Mgmt. Services
Dallas, TX
01.2021 - 03.2026
Independent Desk Adjuster/File Review
Pacesetter Claims Service, Inc.
Catoosa, OK
01.2018 - 01.2021
Recruiting Manager
Brighter Talent Consulting
Richardson, TX
01.2016 - 01.2018
Recruiting Coordinator
Office Team/Armor Defense, Inc.
Richardson, TX
01.2015 - 01.2016
Education
Some College (No Degree) - General
Labette Community College
Parsons, KS01-2007
Skills
- Claims investigation
- Policy interpretation
- Caseload management
- Regulatory compliance
- Active listening
- Problem-solving
- Verbal and written communication
- Guidewire InsuranceSuite/Claim Center, Claim Vision, CMS, Carina Claims Management System, Xactimate 28, XactAnalysis, Symbility, Claims Connect, Citrix Workspace, Avionte, Taleo, LaborEdge, PeopleSoft, Genesys, Bria, and Masergy phone systems, Microsoft Sharepoint and Teams, Microsoft 365
Certification
- NPN: 8869679
- - AL, AR, CT, DE, FL, GA, ID, IN, KY, LA, ME, MI, MN, MS, NC, NH, NV, NY, OK, OR, RI, SC, TX, VT, WA, WV and WY.
- - Ontario, Canada
- Certifications: Corelogic, CA Earthquake
Timeline
Remote Claims Adjuster / Team Lead
Sedgwick Claims Management Services: CHUBB Insurance
08.2021 - 03.2026
Independent Desk Adjuster
Sedgwick Claims Mgmt. Services
01.2021 - 03.2026
Independent Desk Adjuster/File Review
Pacesetter Claims Service, Inc.
01.2018 - 01.2021
Recruiting Manager
Brighter Talent Consulting
01.2016 - 01.2018
Recruiting Coordinator
Office Team/Armor Defense, Inc.
01.2015 - 01.2016
Remote Claims Adjuster
Pacesetter Claims Service: Security First Insurance, Homesite Insurance, American Family Insurance, Connect Insurance, Main Street America
Corporate/Staffing Recruiter
Brighter Talent Consulting
Some College (No Degree) - General
Labette Community College