Joni Russell
Dallas,TX
Summary
Seasoned Senior Property Claims Adjuster known for high productivity and efficiency in task completion. Possess specialized skills in claim investigation, damage assessment, and negotiation, claims management, ensuring thorough and fair settlements. Excel at communication, problem-solving, and time management, consistently delivering results under tight deadlines.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Property Claims Adjuster/Team Lead
Kin Insurance
Chicago, IL
05.2023 - 02.2025
- Investigated and evaluated property damage claims, determining coverage and extent of loss.
- Provided detailed estimates of repair costs to clients and insurers.
- Interviewed claimants, witnesses, contractors, vendors and other professionals in order to obtain information related to the claim.
- Reviewed policy language to determine applicable coverages and exclusions.
- Researched building codes and local ordinances as they relate to a particular claim.
- Negotiated settlements for property losses utilizing creative solutions that met both parties' needs.
- Analyzed complex construction contracts and change orders to ensure proper payment according to contractual obligations.
- Prepared detailed reports documenting all aspects of the investigation including findings, conclusions and recommendations for resolution of the claim.
- Maintained accurate records of all activities related to each claim file.
- Interacted regularly with customers via telephone or email in order to provide updates on their claim status.
Senior Property Claims Adjuster
Sedgwick Claims Management
11.2021 - 05.2023
- Investigated properties, classified damages and created estimates outlining repair costs.
- Verified liability extent with reviews of police reports, medical treatment histories and other records.
- Attended anti-fraud training courses, conferences, client SIU training and industry seminars.
- Recommended settlement offers and negotiated payment arrangements.
- Drafted statement of loss to summarize damages, payments and underlying policy coverage.
- Reviewed data to verify validity of claims and determine case management actions.
- Assist TL as backup
Inside Property Adjuster
Pilot Catastrophe
10.2019 - 10.2021
- Adhered to company and insurance client's guidelines in claims processes, estimate writing and claim closures.
- Verified details with policyholders and requested additional information.
- Determined proper course of action and appropriately settled 35 claims weekly.
- Determined insurance coverage levels and restrictions by thoroughly examining claims forms and associated records.
- Reviewed police reports, medical treatment records, medical bills and physical property damage to determine extent of liability.
- Maintains quality service by proactively communicating with staff, management and key personnel in various departments, responding to customer complaints in a timely manner.
- Handled claims loss of $100k or more
- Litigation
- Property Administrator from August-October 2021
- Analyzing cost effectiveness of litigation versus settlement while proactively pursuing settlement strategies including litigated claims.
Billing Customer Service Supervisor
Spectrum
Irving, TX
11.2014 - 07.2019
- Ensure departmental standards regarding customer experience are met by regularly monitoring calls and performance metrics to provide feedback or coaching
- Develop staff to be more effective in their roles by providing on-going coaching and on-the-job training
- Handle department personnel issues including performance reviews, counseling and progressive disciplinary actions as needed
- Ensure Kronos payroll system is properly accounted for and accurately updated for team
Central Intake Specialist (Temp Position)
Bank of America
Richardson, TX
12.2013 - 02.2014
- Receives appeal requests from customers by phone, email or written correspondence
- Conducts initial triage to check that the appeal is valid
- Prepared departmental contracts for attorney approval
- Effectively controlled the release of proprietary and confidential information for general client lists.
Mortgage Servicing Specialist
Bank Of America
Richardson, TX
10.2012 - 01.2013
- Loss mitigation, loan modifications, foreclosure
- Mortgage/ foreclosure procedures
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
- Responded to more than 25 telephone calls and emails each day, setting up appointments, answering questions and collecting information about specific concerns.
- Prepared departmental contracts for attorney approval.
Education
High School Diploma -
Huntington High School
Bachelor of Business - Management Information Systems
Grambling State University
Skills
- Asbestos
- Regular Business Property claims
- Xactimate III Specialist
- SIU
- Large Loss Claims
- Water Mitigation and Restoration
- Wind and Hail Property Claims
- Large Loss
- Supplements
- Fire Specialist
- Litigation
- Symbility Specialist
- Claims Management
Certification
- Active Texas All lines Adjuster License #2464605
- Xactimate 2 Certified
- Currently Licensed in 29 States
- State Farm Fire Certified
- Symbility and Claims Connect Specialist
- Actively seeking AIC and CPCU destination
Timeline
Senior Property Claims Adjuster/Team Lead
Kin Insurance
05.2023 - 02.2025
Senior Property Claims Adjuster
Sedgwick Claims Management
11.2021 - 05.2023
Inside Property Adjuster
Pilot Catastrophe
10.2019 - 10.2021
Billing Customer Service Supervisor
Spectrum
11.2014 - 07.2019
Central Intake Specialist (Temp Position)
Bank of America
12.2013 - 02.2014
Mortgage Servicing Specialist
Bank Of America
10.2012 - 01.2013
High School Diploma -
Huntington High School
Bachelor of Business - Management Information Systems
Grambling State University
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