Delana Hurst
Insurance Professional
Oklahoma City,OK
Summary
Customer-oriented Property Claims Adjuster with proficiency in evaluating losses and interpreting federal regulations and laws. Adept at carefully reviewing claim information to avert fraudulent claims. Experience coordinating with other adjusters and professionals to assess damages. Comprehensive Property Claims Adjuster with outstanding customer service skills. In-depth experience completing assigned claims promptly and accurately. Analytical and innovative with first-rate problem-solving abilities. Detail-oriented Property Claims Adjuster with five years of experience investigating and determining property claims in accordance with federal and state regulations. Personable and understanding with exceptional organizational skills. Adept at obtaining evidence and information regarding claims. Observant Property Adjuster with five years of comprehensive experience investigating claims and determining correct amount of compensation for each case. Expertise in evaluating evidence such as photos and recordings to determine extent of damage. Proficient in calculating depreciation factors and replacement costs. Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes. Business-minded training manager with exemplary skills in customer service, time management and service coordination. Bringing over thirty years of related experience combined with superior mathematical abilities. Pursuing similar position with expanding insurance company. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Property Claims Adjuster
Catalytic Claims Services
Dunedin, FL
07.2023 - 09.2023
- Prepared reports of findings of investigations.
- Developed and maintained working relationships with independent adjusters and contractors to assist in prompt claims handling.
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
- Identified suspicious losses and contacted manager for investigative assistance.
- Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
- Researched claims and incident information to deliver solutions and resolve problems.
- Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Examined claims forms and other records to determine insurance coverage.
- Exercised proper judgment and decision making to analyze over Number claims per week.
Property Claims Supplement Reviewer
Alacrity Solutions Inc
Conyers, GA
09.2021 - 07.2023
- Examined photographs and statements.
- Finalized Type files for insurance claim payment release.
- Investigated properties to determine extent of damage and estimate repair costs.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Examined claims forms and other records to determine insurance coverage.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Maintained contact with claimants and attorneys to determine treatment status.
Team Leader
TTEC
Oklahoma City, OK
08.2019 - 09.2021
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Mentored and guided employees to foster proper completion of assigned duties.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
Insurance Sales Agent
Allstate Insurance Bennett And Associates
Midwest City, Ok
10.2017 - 08.2019
- Generated quotes and proposals for clients to match individual needs.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Followed up promptly with interested clients to close sales.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
Tier 3 Insurance Service Agent
CSAA Insurance Group
Oklahoma City, Ok
04.2015 - 07.2017
- Responded to customer requests for products, services, and company information.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Fielded customer complaints, escalating complex issues to management for resolution.
Vehicle Release Specialist
Hertzcarsales
Oklahoma City, OK
02.2013 - 05.2015
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
Risk Coordinator, Operations and Adjustment Specia
Office of Management and Enterprise Services
Oklahoma City , Ok
12.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
Education
Master Of Arts - Organizational Management
Ashford University
San Diego, CA05.2015
Bachelor Of Applied Arts - Business Finance
Ashford University
San Diego, CA09.2012
Star Spencer High School
Spencer, OK05.1988
Skills
- Corporate Policies and Procedures
- Investigation Documentation
- Claim Validity Determination
- Liability Determinations
- Estimating Software
- Claims Assessments
- Property Assessments
- Insurance Policy Application
- Critical Thinking
- Customer Relations
- Active Listening
- Settlement Determinations
- Complex Problem-Solving
- Insurance Industry Experience
- Learning Strategies
- Excellent Time Management Skills
- Excellent People Skills
- Outstanding Customer Service Skills
- Human Relations Skills
- Property Adjusting
- Microsoft Word
- Interpreting Coverage
- Customer Experience
- Customer Satisfaction
- Microsoft Excel
- Authorize Payments
- Claims Investigations
- Reserve Management
- Professional Development
- Property Claims
- Determine Coverage
- Investigate Property Damage
- Xactimate Specialist
- Hail and Wind Damage Assessment
- Asbestos Claims
- Building Construction Knowledge
Timeline
Risk Coordinator, Operations and Adjustment Specia
Office of Management and Enterprise Services
12.2023 - Current
Property Claims Adjuster
Catalytic Claims Services
07.2023 - 09.2023
Property Claims Supplement Reviewer
Alacrity Solutions Inc
09.2021 - 07.2023
Team Leader
TTEC
08.2019 - 09.2021
Insurance Sales Agent
Allstate Insurance Bennett And Associates
10.2017 - 08.2019
Tier 3 Insurance Service Agent
CSAA Insurance Group
04.2015 - 07.2017
Vehicle Release Specialist
Hertzcarsales
02.2013 - 05.2015
Master Of Arts - Organizational Management
Ashford University
Bachelor Of Applied Arts - Business Finance
Ashford University
Star Spencer High School