Malcolm Stokes

• Scoped and photographed properties for defects and damage.
• Followed up with insured individuals regarding premium and deductibles payments.
• Investigated and assessed damage to property and reviewed property damage estimates.
• Documented information gathered in field and uploaded data to company database for efficient processing using [Software].
• Evaluated original investigation reports and documents to resolve secondary concerns.
• Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
• Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
• Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
• Examined claims forms and other records to determine insurance coverage.
• Developed and maintained working relationships with independent adjusters and contractors to assist in prompt claims handling.
• Visited customer locations to evaluate damage and provided cost estimates for remediation.
• Maintained claims data in [Type] systems

Member Newspaper and Mail Deliverers Union of NY and Vicinity.

Delivered Print media from multiple publishers and delivered the product to home delivery and retail outlets in NY and NJ

Responsible for bundling product and collecting payment from dealers.

Products delivered by trucks and private vehicles.