Robert Garcia
Jacksonville Beach,FL
Summary
Organized and detail-oriented adjuster dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker adept at developing innovative solutions to complex problems. Skilled in effectively handling every claim with care and attention. Strong in communication and concentration to understand and address client needs in a timely manner. Committed to providing exceptional service and ensuring client satisfaction, while simultaneously upholding the fiduciary duty needed to maintain the financial interest of every party involved.
Overview
15
15
years of professional experience
Work History
Property Claims Adjuster
Peak Claims/UPC
10.2022 - 06.2023
- Evaluated insurance policies and analyzed damages to determine coverage
- Prepared summaries of damage, payments, and policy coverage
- Established relationships with clients and insurance companies to foster timely claims resolution
- Answered customer questions regarding deductibles
- Verified insurance claims and determined fair amount for settlement
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions
- Documented all investigation activity and presented reports to management
- Developed and maintained working relationships with independent adjusters and contractors to assist in prompt claims handling
Catastrophe Property Adjuster
FKS/Security First
07.2020 - 10.2022
- Determined cause and extent of damages by investigating claims with public adjusters, attorneys, and field adjusters
- Investigated claim damages and situations using internal and external resources
- Maintained accurate and current claim file documentation throughout the life cycle of claim cases
- Resolved all assigned claims fairly, accurately, and in a timely manner
- Coordinated and managed field investigations, outside engineers, contractors, and cause and origin experts.
- Investigated and assessed damage to property and reviewed property damage estimates.
Music Producer
Ways World LLC
01.2008 - 06.2023
- Handled requests for specific musical selections
- Transcribed musical compositions and melodic lines to adapt to particular group or create specific musical style
- Developed and maintained relationships with artists, producers and other music professionals
- Collaborated with producers, lyricists and engineers to create unique music compositions
- Scheduled and organized recording sessions with musicians and vocalists
- Composed and arranged original music successfully for various projects
- Recorded and mixed music for various genres in professional-grade recording studios
- Produced singles for independent labels and independent artists
- Streamlined entire music creation process, from producing to mixing and mastering, to create songs that have been placed for labels and on television
- Studied scores to learn music in detail and develop interpretations
Roadside Assistance Provider
Independent Contracting
06.2016 - 08.2020
- Investigated customer complaints to identify cause of malfunctions
- Provided quick ETA's and met them with even quicker ATA's
- Handled soft services on customer vehicles on highways, residential areas, and business operated areas
- Coordinated with multiple Motor Clubs to locate and service customer vehicles
- Ran and operated digital dispatch software to track customer and vehicle information, record and document customer payments, and keep and open line of communication with customers
- Provided exceptional customer service to customers, who mostly were in high stress and emergency environments
Youth Director
Boys And Girls Club
08.2013 - 11.2014
- Coordinated special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Communicated with staff members and volunteers to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
- Tutored at various competency levels to help people with reading, math and writing skills.
Education
Insurance Adjuster License - Insurance
Adjuster Pro
Online08.2020
Associate of Arts - Marketing
Maricopa Community Colleges - Mesa Community College
Mesa, AZ05.2016
Skills
- Risk Management
- Reciprocal Claims Adjuster Licenses
- Property Adjusting
- Insurance Policies and Procedures
- Claims File Management Processes
- Claim Validity Determination
- Damage Itemization
- Database Management
- Strong Communication and Interpersonal Skills
- Negotiation and Mediation Skills
- Report Writing
- Policy Investigations
Timeline
Property Claims Adjuster
Peak Claims/UPC
10.2022 - 06.2023
Catastrophe Property Adjuster
FKS/Security First
07.2020 - 10.2022
Roadside Assistance Provider
Independent Contracting
06.2016 - 08.2020
Youth Director
Boys And Girls Club
08.2013 - 11.2014
Music Producer
Ways World LLC
01.2008 - 06.2023
Insurance Adjuster License - Insurance
Adjuster Pro
Associate of Arts - Marketing
Maricopa Community Colleges - Mesa Community College
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