Sdahri Walls
1050 Hammond Dr.,GA
Summary
Comprehensive Property Claims Adjuster with outstanding customer service skills. In-depth experience completing assigned claims promptly and accurately. Analytical and innovative with first-rate problem-solving abilities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Property Claims Adjuster
The Best Claims
10.2024 - 11.2024
- Developed strong relationships with clients, fostering trust throughout the claims process.
- Conducted thorough inspections to document property damages, resulting in accurate claim evaluations.
- Maintained compliance with state regulations and company guidelines through diligent adherence to policies and procedures.
- Prepared reports of findings of investigations.
- Assisted policyholders with understanding their coverage, providing clear explanations on policy terms and conditions throughout the claims process.
- Coordinated with other departments as needed to support claim resolution efforts, including working closely with underwriting teams to address policy-related questions or concerns.
- Collaborated with contractors to verify repair estimates, ensuring fair settlements for both policyholders and company.
- Enhanced customer satisfaction with prompt communication and consistent follow-up on claim status updates.
- Developed and maintained working relationships with independent adjusters and contractors to assist in prompt claims handling.
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Analyzed information gathered by investigation and reported findings and recommendations.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
- Evaluated original investigation reports and documents to resolve secondary concerns.
- Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements.
- Examined claims forms and other records to determine insurance coverage.
- Exercised proper judgment and decision making to analyze over 21 claims per week.
Property Claims Adjuster
The Best Claims
06.2024 - 10.2024
- Developed strong relationships with clients, fostering trust throughout the claims process.
- Assisted policyholders with understanding their coverage, providing clear explanations on policy terms and conditions throughout the claims process.
- Streamlined the claims process for increased efficiency by consistently updating claim files and maintaining accurate records.
- Collaborated with contractors to verify repair estimates, ensuring fair settlements for both policyholders and company.
- Enhanced customer satisfaction with prompt communication and consistent follow-up on claim status updates.
- Prepared comprehensive reports to negotiate purchase price and repair of properties.
- Developed and maintained working relationships with independent adjusters and contractors to assist in prompt claims handling.
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Analyzed information gathered by investigation and reported findings and recommendations.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements.
- Exercised proper judgment and decision making to analyze over 20 claims per week.
Property Claims Adjuster
The Best Claims
07.2023 - 12.2023
- Enhanced customer satisfaction with prompt communication and consistent follow-up on claim status updates.
- Collaborated with contractors to verify repair estimates, ensuring fair settlements for both policyholders and company.
- Prepared comprehensive reports to negotiate purchase price and repair of properties.
- Developed and maintained working relationships with independent adjusters and contractors to assist in prompt claims handling.
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
- Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Analyzed information gathered by investigation and reported findings and recommendations.
- Assisted policyholders with understanding their coverage, providing clear explanations on policy terms and conditions throughout the claims process.
- Exercised proper judgment and decision making to analyze over 25 claims per week.
Property Claims Adjuster
The Best Claims Solutions
03.2023 - 05.2023
- Examined claims forms and other records to determine insurance coverage.
- Followed up with insured individuals regarding premium and deductibles payments.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Prepared reports of findings of investigations.
- Developed strong relationships with clients, fostering trust throughout the claims process.
- Assisted policyholders with understanding their coverage, providing clear explanations on policy terms and conditions throughout the claims process.
- Achieved timely resolution of property claims by investigating, evaluating, and settling a variety of cases.
- Enhanced customer satisfaction with prompt communication and consistent follow-up on claim status updates.
- Prepared comprehensive reports to negotiate purchase price and repair of properties.
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
- Exercised proper judgment and decision making to analyze over 25 claims per week.
Property Claims Adjuster
The Best Claims Solutions
07.2022 - 12.2022
- Achieved timely resolution of property claims by investigating, evaluating, and settling a variety of cases.
- Enhanced customer satisfaction with prompt communication and consistent follow-up on claim status updates.
- Streamlined the claims process for increased efficiency by consistently updating claim files and maintaining accurate records.
- Analyzed information gathered by investigation and reported findings and recommendations.
- Maintained compliance with state regulations and company guidelines through diligent adherence to policies and procedures.
- Prepared reports of findings of investigations.
- Prepared comprehensive reports to negotiate purchase price and repair of properties.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Exercised proper judgment and decision making to analyze over 25 claims per week.
Independent Property Claims Adjuster
The Best Claims Solutions
12.2021 - 05.2022
- Remained adaptable to changing circumstances, demonstrating flexibility in adjusting claims handling strategies based on new information or evolving situations.
- Increased accuracy in claim evaluations by conducting thorough on-site inspections and investigations.
- Delivered comprehensive reports on completed claims that facilitated decision-making processes for upper-level management.
- Improved customer service ratings by consistently providing timely responses to inquiries and concerns from policyholders.
- Maintained strong partnerships with contractors, appraisers, and other professionals to accelerate the claim resolution process without compromising quality.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Analyzed information gathered by investigation and reported findings and recommendations.
- Examined claims forms and other records to determine insurance coverage.
Auto Claims Adjuster
The Best Claim Solutions
08.2021 - 11.2021
- Increased overall efficiency in claims handling by utilizing advanced technology tools for documentation, record-keeping, and data analysis.
- Streamlined the claims process by effectively coordinating with repair shops and rental car companies.
- Improved team productivity with implementation of new digital documentation system.
- Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
- Negotiated with claimants to settle claims.
- Enhanced customer satisfaction by efficiently managing auto claims and providing prompt resolutions.
- Expedited claim settlements by maintaining open lines of communication with all parties involved, fostering trust, and ensuring a smooth process.
Education
High School Diploma -
Greenville High School
Greenville, MS05.1989
Bachelor of Arts - English/Business Administration
Jackson State University
Jackson, MS08.1993
Graduate Certificate - Insurance Adjusting
The Adjuster School
Houston, TX08.2021
Certificate - Xactimate X1 Fundamentals & Proficiency Training
Crest LLC
Houston, TXSkills
- Excellent time management skills
- Logical
- Analytical-minded
- Casualty and property loss
- Customer service and support
- Case Management
- Policy investigations
- Damage investigation
- Claims adjustment
- Adaptability
- Risk Assessment
- Negotiate settlements
Certification
- California Fair Claim Settlement Practices
- NIFP
- NICTA
- State Farm Auto, Estimatics & Policy
- Xactimate Level 1 & 2
Licensing
AK, AL, AR, AZ, CT, FL, GA, ID, IN, KY, LA, ME, MI, MN, MS, MT, NC, NM, NV, OK, OR, SC,, SD, TX, UT, WV
Timeline
Property Claims Adjuster
The Best Claims
10.2024 - 11.2024
Property Claims Adjuster
The Best Claims
06.2024 - 10.2024
Property Claims Adjuster
The Best Claims
07.2023 - 12.2023
Property Claims Adjuster
The Best Claims Solutions
03.2023 - 05.2023
Property Claims Adjuster
The Best Claims Solutions
07.2022 - 12.2022
Independent Property Claims Adjuster
The Best Claims Solutions
12.2021 - 05.2022
Auto Claims Adjuster
The Best Claim Solutions
08.2021 - 11.2021
- California Fair Claim Settlement Practices
- NIFP
- NICTA
- State Farm Auto, Estimatics & Policy
- Xactimate Level 1 & 2
High School Diploma -
Greenville High School
Bachelor of Arts - English/Business Administration
Jackson State University
Graduate Certificate - Insurance Adjusting
The Adjuster School
Certificate - Xactimate X1 Fundamentals & Proficiency Training
Crest LLC
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