KIMBERLY JOHNSON
Insurance Adjuster
Dallas,TX
Summary
Personable Auto Claims Adjuster with first-rate skills in risk assessment, mitigation and policy interpretation. Adept at investigating and resolving liability exposures in over 20 states while abiding by each state's specific requirements. Talented at organizing and prioritizing time-sensitive claims and projects.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Auto Claims Adjuster /Total Loss Adjuster
The Best Claims
04.2022 - 12.2022
- Examined photographs and surveillance and any other documents relating to claims.
- Identified suspicious claims, escalating issues to supervisor for further investigation and analysis.
- Assessed complex claims and accurately determined value of damages.
- Documented all findings in concise reports.
- Issued payouts to claimants.
Comprehensive Claims Adjuster / Animal Hits
The Best Claims
11.2021 - 02.2022
- Evaluated and investigated auto claims and decided whether insurer should pay claim.
- Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Researched claims and incident information to deliver solutions and resolve problems.
- Researched and analyzed policy contracts to verify proper payment of claims.
Total Loss Claims Adjuster
Alacrity
06.2021 - 10.2021
- Reviewed police reports, photographs and other documentation to gain complete understanding of accident.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
- Analyzed repair shop documents and reported total loss decision to policy holder and/or claimants.
- Issues necessary payments.
Senior Claims Examiner
Kemper Insurance
10.2019 - 01.2021
- Interviewed claimants and witnesses to gather factual information.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Collected evidence to support contested claims in court.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Handled complaints and grievances using negotiating and problem-solving skills.
1st Notice of Loss /Auto Claims Adjuster
State Farm
01.2019 - 10.2019
- Evaluated and investigated auto claims and decided whether insurer should pay claim.
- Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
- Successfully negotiated settlements with claimants and insurers.
- Kept current on insurance regulations, laws, policies and procedures.
- Issued payouts to claimants.
Education
Associate of Arts - Mass Communications
Coffeyville Community College
Coffeyville, KS05.1989
Skills
- Multi-Line Phone Systems
- Settlement Determinations
- Claims Investigations
- Investigation Documentation
- Monitoring Accounts
- Liability Determinations
- Insurance Policy Coverage Knowledge
- Claim Handling
Adjuster Licenses
- All Lines Adjuster Licenses:
- AL, AR, CA, FL, GA, IN, KY, LA, MI, MN, MS, MT, NM, NC, OK, OR, SC, TX, UT, WV
Certification
State Farm Certifications:
Policy Test / Fire Estimatics
All State Certification:
All State Certified Auto
Notary:
State of Texas
Timeline
Auto Claims Adjuster /Total Loss Adjuster
The Best Claims
04.2022 - 12.2022
Comprehensive Claims Adjuster / Animal Hits
The Best Claims
11.2021 - 02.2022
Total Loss Claims Adjuster
Alacrity
06.2021 - 10.2021
Senior Claims Examiner
Kemper Insurance
10.2019 - 01.2021
1st Notice of Loss /Auto Claims Adjuster
State Farm
01.2019 - 10.2019
Associate of Arts - Mass Communications
Coffeyville Community College
State Farm Certifications:
Policy Test / Fire Estimatics
All State Certification:
All State Certified Auto
Notary:
State of Texas
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