Kimberly Johnson-Bolden

Reviewed photographs, surveillance footage, and other claim-related records to identify discrepancies and support claim decisions. Flagged suspicious claims and escalated concerns to supervisor for further review. Assisted in assessing complex claims. Recorded findings in clear, concise reports. Processed payouts to claimants.

• Evaluated coverage, liability, and damages for assigned vehicle claims.

Analyzed claims handling trends and team performance data to enhance operational visibility. Processed vehicle loss claims and followed best practice requirements. Supported team members through coaching and mentoring to strengthen performance and development. Resolved complex claims and handled claim-related correspondence and follow-up. Reviewed claims handling trends and team performance data to guide daily work. Managed vehicle loss claims in line with compliance standards and established procedures. Coached and mentored team members to strengthen performance, capability, and development. Resolved complex claims and coordinated related tasks through to completion. Improved claims handling visibility by analyzing trends and team performance data. Maintained compliance for vehicle loss claims while managing processing activities. Coached and mentored team members to elevate capability and drive performance improvement. Delivered resolution for complex claims and related issues with consistent follow-through.

Reviewed auto claims and determined whether insurer should pay claim.
Helped policyholders by giving clear guidance on repair work and body shop steps to improve customer satisfaction.
Worked with local body shops to assign repair jobs and arranged rental vehicles for customers during restoration process.
Inspected property damage and reviewed damage estimates.
Researched claim details and incident reports to find solutions and resolve issues.
Reviewed policy contracts and claim files to confirm correct claim payment.
Worked extended hours, including weekend and holiday shifts, while evaluating insurance policies and damage to determine coverage.
Prepared summaries of damage payments and policy coverage.