Jose Manuel Dominguez
El Paso,TX
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively in fast-paced environments. Experienced auto claims adjuster with a several-year track record of providing exceptional customer service to auto claims customers. Excellent knowledge of policies and claim settlement procedures. Laid back and relaxed to handle irate customers with ease and professionalism. Accomplished probation officer offering several years of experience working with individuals with behavioral and psychological disorders. Dedicated and detail-oriented with extensive experience managing offenders, working closely with social services agencies. Resourceful team player.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bilingual Auto Claims Adjuster – Total Loss Department Adjuster
Farmers Insurance Group
02.2022 - Current
- Accurately assessed vehicle damage, determined repair costs, and evaluated total loss thresholds for faster claim resolution
- Minimized financial losses for the company by accurately determining salvage values of totaled vehicles and negotiating appropriate settlements with clients
- Complete virtual inspections and prepare repair estimates, or proactively reviews and adjusts estimates from repair shops
- Review and resolve supplements Direct Repair or non-Direct repair, and subrogation demands from other carriers
- Negotiate settlement of claims with repair facilities and/or customers and works with them to manage repairs and rental
Special Programs - Probation Officer Sex Offender Program
El Paso County Juvenile Justice Department – Intensive Supervision Program
El Paso, TX
08.2021 - 01.2022
- Managed caseloads effectively by prioritizing tasks, utilizing time management skills, and maintaining organized case files
- Provide intensive supervision of juveniles, monitoring a caseload to include conducting home, school, field, office and community visits
- Advocated for alternatives to detention when appropriate, emphasizing the importance of community-based interventions over punitive measures
- Develop individual supervision plans for juveniles and oversees participation of juveniles’ court ordered programs
- Testify before the Juvenile Court as required and makes recommendations to the Court on supervision strategies and treatment plans for the juvenile
Specialty Court - Community Supervision Officer (CSO III)
El Paso County CSCD – CCR2 DWI Intervention and Treatment Program
El Paso, TX
11.2019 - 08.2021
- Provided crisis intervention services as needed, connecting individuals with appropriate resources during challenging situations
- Investigated suspected violations promptly, taking appropriate action as needed to maintain community safety standards
- Under general supervision administers, directs, supervises, and plans the operations of the court, relieves the judiciary from non-judicial administrative tasks, and contributes to the rapid disposition of high-risk, high-need and high-volume caseload
- Collaborated with community partners to provide comprehensive support services for successful offender reintegration
Community Supervision Officer (CSO I)
El Paso County Community Supervision and Corrections Dept. (CSCD)
El Paso, TX
01.2019 - 11.2019
- Case supervision must be conducted in a manner consistent with TDCJ-CJAD (Texas Department of Criminal Justice-Community Justice Assistance Division) standards and as envisioned by the Director
- Collaborated with community partners to provide comprehensive support services for successful offender reintegration
- Conducted home visits and field contacts, verifying offender residence and employment status
Court Clerk
El Paso County Clerk’s Office – Criminal Division
El Paso, TX
12.2017 - 12.2018
- Assists the Court in retrieving, organizing, and preparing case files prior to submission to courts and hearings; Ensures data entered on documents is accurate of the outcome of cases; Ensures the computed court costs and fees are according to court dispositions and judgments
- Maintained organized filing systems for easy retrieval of case files and supporting documentation
Education
Bachelor’s Degree - Criminal Justice, Business Administration
University of Texas at El Paso
Skills
- Insurance policy knowledge
- Fraud detection knowledge
- Policy Interpretation
- Claims Investigation
- Claims Handling
- Estimating Repair Costs
- Damage Assessment
- Vehicle valuation
- Total Loss Determination
- CCC ONE
- I-CAR
- Monitoring and Supervision
- Risk Assessment
- Case Management
- Crisis Intervention
- Behavioral Assessment
- Legal Knowledge
Certification
- Adjuster - Property and Casualty | #2840197 | 05/16/22 - 07/31/26 | Texas Department of Insurance
- Juvenile Probation Officer | 2021 - 2026 | Texas Juvenile Justice Department |
- Community Supervision Officer | 2019 - 2024 | Texas Department of Justice |
Languages
Spanish
Native/ Bilingual
Accomplishments
- Maintained a superior quality rating of 95% in Claim handling from 2022 to present, exceeding the 75% department goal.
Timeline
Bilingual Auto Claims Adjuster – Total Loss Department Adjuster
Farmers Insurance Group
02.2022 - Current
Special Programs - Probation Officer Sex Offender Program
El Paso County Juvenile Justice Department – Intensive Supervision Program
08.2021 - 01.2022
Specialty Court - Community Supervision Officer (CSO III)
El Paso County CSCD – CCR2 DWI Intervention and Treatment Program
11.2019 - 08.2021
Community Supervision Officer (CSO I)
El Paso County Community Supervision and Corrections Dept. (CSCD)
01.2019 - 11.2019
Court Clerk
El Paso County Clerk’s Office – Criminal Division
12.2017 - 12.2018
- Adjuster - Property and Casualty | #2840197 | 05/16/22 - 07/31/26 | Texas Department of Insurance
- Juvenile Probation Officer | 2021 - 2026 | Texas Juvenile Justice Department |
- Community Supervision Officer | 2019 - 2024 | Texas Department of Justice |
Bachelor’s Degree - Criminal Justice, Business Administration
University of Texas at El Paso
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