Summary
Overview
Work History
Education
Skills
Timeline
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Shenequa Epperson

Dallas,TX

Summary

Orderly Total Loss Adjuster educates members and providers about protocols and benefits. Strengths include updating claim statuses, interviewing claimants, collecting evidence and negotiating final settlements for claims. Outstanding organizational, interpersonal and time management abilities.

Overview

8
8
years of professional experience

Work History

Auto Property Damage Total Loss Adjuster

Pilot Catastrophe Services
09.2017 - 10.2023
  • Enhanced customer satisfaction by promptly and accurately assessing total loss claims.
  • Conducted thorough investigations to determine accurate claim payouts, resulting in fair resolutions for clients.
  • Negotiated settlements with claimants, achieving mutually beneficial outcomes for all parties involved.
  • Reduced processing time for total loss claims by implementing more efficient documentation practices.
  • Provided exceptional customer service by maintaining constant communication with claimants throughout the entire claims process.
  • Collaborated with other adjusters to review complex cases and develop fair settlement offers.
  • Managed a high volume of claims, ensuring timely resolution and adherence to company guidelines.
  • Approved payment of claims within certain monetary limit.

Adjusters Assistant

Catastrophe Management Solutions
07.2015 - 08.2017
  • Streamlined office operations for enhanced productivity with organized filing systems and task prioritization.
  • Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
  • Demonstrated adaptability by quickly mastering new software applications as needed for various tasksprojects.

Education

No Degree -

University of Phoenix
Tempe, AZ

High School Diploma -

James Madison High School
Atlanta, GA
02.2009

Skills

  • Excellent Written Communication
  • Insurance Policy Knowledge
  • Mathematics Proficiency
  • Litigating Skills
  • Customer Service
  • Attention to Detail
  • Total Loss Evaluation
  • Fraud Detection
  • Claims Investigation
  • Decision Making
  • Damage Assessment

Timeline

Auto Property Damage Total Loss Adjuster

Pilot Catastrophe Services
09.2017 - 10.2023

Adjusters Assistant

Catastrophe Management Solutions
07.2015 - 08.2017

No Degree -

University of Phoenix

High School Diploma -

James Madison High School

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Shenequa Epperson