Blanche Johnston
Virginia Beach,VA
Summary
Thorough Total Loss Adjuster with a 8-year background in total loss adjustments, complex claims, and injuries. Adept at investigating legal issues and preparing investigatory documentation. In-depth understanding of insurance policies and estimating techniques.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Total Loss Adjuster
Liberty Mutual
09.2021 - Current
- Enhanced customer satisfaction by promptly and accurately assessing total loss claims.
- Conducted thorough investigations to determine accurate claim payouts, resulting in fair resolutions for clients.
- Streamlined the total loss claims process by implementing efficient procedures and best practices.
- Managed a high volume of claims, ensuring timely resolution and adherence to company guidelines.
- Negotiated settlements with claimants, achieving mutually beneficial outcomes for all parties involved.
- Achieved faster settlement agreements through effective negotiation tactics and clear communication skills.
- Investigated potential fraud cases, protecting company assets from false or exaggerated claims.
Customer Experience Coordinator
Conduent Business Services
11.2017 - 09.2021
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined communication channels for better customer experience, implementing efficient CRM systems.
- Collaborated with cross-functional teams to develop strategies that improved overall customer experience.
- Identified areas of improvement in customer service processes, implementing effective solutions to optimize performance.
- Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
Reimbursement Specialist
HomeChoice Partners - A BioScrip
10.2015 - 10.2017
- Streamlined reimbursement processes by implementing efficient filing and tracking systems.
- Improved departmental accuracy through meticulous attention to detail while reviewing claims submissions.
- Ensured timely payment of claims by promptly addressing and resolving any discrepancies or issues with insurance providers.
- Contributed to increased team productivity by consistently meeting or exceeding individual processing goals.
Auto/Property Claims Adjuster
USAA
05.2004 - 10.2008
- Achieved timely resolution of property claims by investigating, evaluating, and settling a variety of cases.
- Streamlined the claims process for increased efficiency by consistently updating claim files and maintaining accurate records.
- Enhanced customer satisfaction with prompt communication and consistent follow-up on claim status updates.
- Reduced company expenses by accurately determining coverage and negotiating cost-effective settlements with policyholders.
- Conducted thorough inspections to document property damages, resulting in accurate claim evaluations.
Education
MBA - Health Administration
South University
Virginia Beach, VA06.2024
Bachelor of Science - Health Sciences
South University
Virginia Beach, VA10.2023
Skills
- Excellent Written Communication
- Litigating Skills
- Insurance Policy Knowledge
- Mathematics Proficiency
- Claims Investigation
- Damage Assessment
- Problem Solving
- Interpersonal Skills
- Critical Thinking
Certification
SCLA - Senior Claims Law Associate
Timeline
Total Loss Adjuster
Liberty Mutual
09.2021 - Current
Customer Experience Coordinator
Conduent Business Services
11.2017 - 09.2021
Reimbursement Specialist
HomeChoice Partners - A BioScrip
10.2015 - 10.2017
Auto/Property Claims Adjuster
USAA
05.2004 - 10.2008
MBA - Health Administration
South University
Bachelor of Science - Health Sciences
South University
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