Lakisha Booth
Mckinney,TX
Summary
Over 10 years of experience as an Auto Adjuster, specializing in total loss, auto liability, and physical damage claims . Expertly investigate, evaluate, negotiate and settle new and existing auto claims. Utilize knowledge of applicable state laws and insurance regulations to maintain compliance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Total Loss Adjuster
Root Insurance
11.2021 - Current
- Negotiates and settles total loss claims with policyholders and claimants
- Prepares salvage vehicles for auction and oversees salvage process.
- Responds to claim correspondence in a timely fashion
- Maintain and update a diary for each claim
- Review settlement documents received from the customer and confirm documents are free from errors before issue payment
- Discuss last day of rental with the policyholder and claimant.
- Corresponded with witnesses, claimants, specialists and agents to compile incident information.
Sr. Liability Adjuster
Bristol West Insurance
01.2020 - 10.2021
- Conducts thorough investigation, confirms coverage, and determines liability
- Arrange auto damage estimate through proper method of inspection
- Made referrals to SIU
- Complete injury investigation by securing recorded statements from all involved parties
- Evaluate bodily injury claims early and set reserves
- Issued payments within my authority
- Recognize subrogation potential and make referrals when appropriate.
- Answered customer questions regarding deductibles.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
Claim Associate - Total Loss
State Farm
07.2012 - 10.2017
- Negotiates and settles total loss claims with policyholders and claimants
- Prepares salvage vehicles for auction and oversees the end-to-tend salvage process
- Set up in-person total loss settlements at the local State Farm agent offices
- Issued payments within my authority and set last day of rentals.
- Managed workload and priorities to meet claims processing meet deadlines.
- Followed up with customers on unresolved issues.
- Assisted in onboarding of new claims processors to familiarize with company procedures, policies and processes.
Insurance Representative
USAA
08.2010 - 04.2012
- Facilitate the Property & Casualty member experience by handling inbound and outbound phone calls, emails, or other contacts from members
- Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services
- Also, maintain respective trailing documents for all states
- Maintain required Property & Casualty license.
Claim Representative
AAA
09.1999 - 07.2007
- Communicate and interact with a variety of individuals including insured's and claimants
- Explain benefits, coverage's, fault and claims process either verbally or in writing in compliance with regulatory and statutory requirements
- Conduct phone investigations to determine liability and damages
- Identify and obtain statements from insured's and claimants to resolve first and third- party claimants and witnesses
- Negotiate within settlement authority with insured's and claimants to resolve first and third-party claims
- Verify and interpret/resolve coverage's by gathering necessary information to ensure policy applicability
- Coordinate with internal and external departments as required.
Skills
- Excellent Written Communication
- Attention to Detail
- Professionalism
- Multitasking Abilities
- Empathy and Compassion
- Vehicle Valuation
- Time Management
- Total Loss Evaluation
- Claims Handling
- Policy Interpretation
- Insurance Policy Knowledge
Certification
TX Adjuster - All Lines, 05/01/13
Timeline
Total Loss Adjuster
Root Insurance
11.2021 - Current
Sr. Liability Adjuster
Bristol West Insurance
01.2020 - 10.2021
Claim Associate - Total Loss
State Farm
07.2012 - 10.2017
Insurance Representative
USAA
08.2010 - 04.2012
Claim Representative
AAA
09.1999 - 07.2007
TX Adjuster - All Lines, 05/01/13
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