ARNITA VERNON
Seffner,FL
Summary
Accomplished Total Loss Claim Adjuster from Liberty Mutual/Safeco, adept in settlement negotiations and fraud detection. Exceeds production goals with strong time management and problem-solving skills. Proven track record in delivering positive outcomes through expert valuation and liability determinations.
Overview
21
21
years of professional experience
1
1
Certification
Work History
TOTAL LOSS CLAIM ADJUSTER
Liberty Mutual/Safeco
Tampa
07.2022 - Current
- Negotiates settlements within prescribed authority and explains denials to policyholders and claimants
- Makes effective use of loss management techniques
- Negotiates settlements with claimants, attorneys
- Arranges for expert inspections involving third party or potential fraud actions as needed
- Updates files and provides comprehensive reports as required.
INSURANCE ADJUSTER
Liberty Mutual/Safeco
Tampa
01.2022 - 07.2022
- Reviewed police reports and physical property damage to determine extent of liability
- Examined claims forms and other records to determine insurance coverage
- Conducted thorough property investigations to identify and classify damages for customer claims
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records
- Answered questions posed by insured and attorneys
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information
- Answered customer questions regarding deductibles
- Evaluated evidence with ultimate goal of creating positive outcomes for client's claims
- Organized, planned and documented materials for auto and property claims.
CRC Coach Specialist
Liberty Mutual
Tampa, FL
12.2021 - 01.2022
- Provided guidance to CRC agents in order to help them develop skills and achieve desired goals.
- Created individualized plans and monitored progress of CRC agents towards their set objectives.
- Mentored CRC agents in order to build confidence and foster a supportive environment.
- Analyzed performance data to identify areas of improvement for individuals or teams.
- Conducted regular meetings with mentees to discuss progress, identify challenges, and develop solutions.
- Monitored CRC agents workflow processes and identified areas of improvement.
- Coached and mentored individuals on professional development goals.
- Reviewed completed work to verify consistency and quality.
SENIOR PERSONAL LINE AGENT
Liberty Mutual
Tampa
02.2006 - 12.2021
- Working with 200 plus customer service professionals covering 52 states(Puerto Rico & US Virgin Island) servicing needs of customer personal Auto, Home, Liability, and Flood policies
- Conducted annual reviews of existing policies to update information
- Maintained energy and enthusiasm in fast-paced environment
- Demonstrated respect, friendliness and willingness to help wherever needed
- Identified issues, analyzed information and provided solutions to problems
- Significantly exceed and exceed goals and exceptions in leads and ILTR
- Peer to Peer coaching to help CSRs succeed in their roles
- All Star Committee.
SCHEDULING ANALYST/RECRUITER
Technical Analysis Inc.
Tampa
03.2003 - 02.2006
- Responsible for scheduling all associates and activities based on the forecast to support both the associate and client experiences
- Ensuring that all clients channels are staffed for appropriate service levels while supporting back office requirements and associate development activities
- Performs schedule impact analysis and 'what-if' scenarios
- Notifies the project team of schedule risks.
Education
Associate of Science -
University of South Florida
Tampa, FL03-2005
Skills
- Strong Time Management
- Problem solving and decision-making
- Insurance Policy Coverage Knowledge
- Valuation Reports
- Liability Determinations
- Settlement Agreements
- Investigating Proficiency
- Excellent Written Communication
- Claims Investigations
- Production Goals
Certification
- Florida 20-44 Property and Casualty License
- Florida 6-20 All-Lines Adjuster License
Timeline
TOTAL LOSS CLAIM ADJUSTER
Liberty Mutual/Safeco
07.2022 - Current
INSURANCE ADJUSTER
Liberty Mutual/Safeco
01.2022 - 07.2022
CRC Coach Specialist
Liberty Mutual
12.2021 - 01.2022
SENIOR PERSONAL LINE AGENT
Liberty Mutual
02.2006 - 12.2021
SCHEDULING ANALYST/RECRUITER
Technical Analysis Inc.
03.2003 - 02.2006
Associate of Science -
University of South Florida
- Florida 20-44 Property and Casualty License
- Florida 6-20 All-Lines Adjuster License
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