CRYSTAL JOHNSON
Summary
Diligent Auto Claims Appraiser with a robust background in evaluating and settling auto claims. Known for efficiently managing caseloads and resolving claims with accuracy while ensuring compliance with company policies. Demonstrated proficiency in negotiation and customer service, consistently achieving positive outcomes and maintaining high client satisfaction.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Auto Claims Adjuster – Desk Estimating & Total Loss Review
Pilot Catastrophe Services
11.2023 - Current
- Scoped and processed mechanical and collision claims using CCC One
- Verified repair labor times and parts pricing against policy allowances
- Resolved inbound customer calls regarding estimate status, coverage, and authorization
- Documented claim files with detailed compliance notes for audit readiness
- Handled high-volume claim loads with precision and consistent accuracy
- Remote
Customer Service – Medicaid & Medicare Support
Athena
08.2023 - 01.2024
- Fielded high call volumes with calm, clear communication
- Verified benefit eligibility and clarified coverage to diverse clients
- Maintained HIPAA compliance while supporting time-sensitive inquiries
- Remote
Office Manager – Managerial Support
Bush Concrete
01.2002 - 08.2022
- Directed financial operations, including budgets and payroll, ensuring adherence to company policies and regulatory guidelines
- Managed day-to-day office operations, including workflow optimization, to enhance overall efficiency and productivity
- Maintained data integrity through meticulous account management, database updates, and stakeholder collaboration
- Coordinated schedules, meetings, and appointments to ensure smooth operation and timely resolution of tasks
- Facilitated a productive work environment during high-pressure periods, ensuring seamless operations and customer satisfaction
Education
Certified Auto Damage Appraiser - IA Path Graduate
IA Path
01.2025
Certificate - Life/Health Insurance License
New Leaf Insurance School
07-2025
Skills
- CCC One Mitchell Audatex
- Microsoft Office Suite Remote CRM Tools
- Salesforce
- Labor Time Verification & Part Pricing
- Repair vs Replace Decision Making
- Total Loss Valuation
- High Volume Call Processing
- Multitasking in Fast-Paced Environments
- Inbound Call Handling & Policyholder Communication
- Claims handling
- Damage assessments
- Auto damage appraisal
Certification
- Texas All-Lines Adjuster License (Active)
- IA Path Certified Auto Damage Appraiser (2024)
- GOAT Steep Assist Certification (2025)
- Hail & Wind Damage | Building Material ID
- HIPAA Compliance & Medicaid Documentation
- CCC One Level 1 Certified
Timeline
Auto Claims Adjuster – Desk Estimating & Total Loss Review
Pilot Catastrophe Services
11.2023 - Current
Customer Service – Medicaid & Medicare Support
Athena
08.2023 - 01.2024
Office Manager – Managerial Support
Bush Concrete
01.2002 - 08.2022
Certified Auto Damage Appraiser - IA Path Graduate
IA Path
Certificate - Life/Health Insurance License
New Leaf Insurance School
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