Diana Taylor
Garland,TX
Summary
Licensed All-Lines Adjuster experienced in total loss claims management and settlement negotiation. Achieved successful outcomes through detailed investigations, accurate assessments, and effective communication with clients and stakeholders. Focused on delivering precise resolutions while fostering collaboration and adapting to evolving challenges.
Overview
2
2
Languages
11
11
years of professional experience
Work History
Total Loss Settlement Adjuster
Snapsheet Inc.
09.2025 - 08.2026
- Managed end-to-end total loss and trucking claims, coordinating vehicle owners, lienholder, repair facilities, rental agencies, salvage vendors, and other stakeholders to facilitate seamless claim processes.
- Evaluated Actual Cash Value (ACV) by analyzing vehicle condition, options, prior damage, comparable vehicles, refurbishments, and current market availability.
- Negotiated vehicle settlements, storage and release fees, and rental expenses while ensuring compliance with carrier guidelines and state regulations, optimizing claim outcomes.
- Coordinated vehicle releases, salvage relocation, title transfers, and settlement payments, ensuring timely claim resolution through effective management of required documentation.
- Reviewed vehicle estimates and claim information using Mitchell, CCC One, and Audatex .
- Applied knowledge of vehicle estimating, total loss classification, parts costs, vehicle construction, and fraud indicators to support accurate claim decisions.
- Managed a high-volume caseload while maintaining accurate documentation, meeting deadlines, and controlling claim-related expenses.
- Negotiated claims within $100,000 authority and supported litigation involving complex and high-value claims.
Total Loss Claims Adjuster
State Farm
04.2023 - 09.2025
- Conducted vehicle inspections, damage estimates, and total loss evaluations while following company standards and claim-handling guidelines.
- Managed approximately 50 customer calls, emails, and faxes daily , providing timely, professional, and empathetic claim support.
- Negotiated repair solutions with body shops and reviewed supplemental estimates to verify repair necessity and cost accuracy.
- Evaluated claim payments, coverage decisions, and non-payment resolutions while maintaining compliance with company policies and applicable regulations.
- Reviewed and documented claim information, making accurate claim decisions based on policy guidelines and state laws.
- Consistently met or exceeded performance expectations for accuracy, customer service, productivity, and claim resolution .
Owner
Thai Pan Restaurant
11.2020 - 02.2022
- Managed staff scheduling, hiring, and training to maintain reliable coverage and strong customer service.
- Directed daily restaurant operations, ensuring consistent service quality and smooth front- and back-of-house coordination.
- Implemented operational improvements that streamlined workflows and improved overall restaurant efficiency.
- Oversaw inventory ordering, vendor relationships, and supply controls to reduce waste and prevent shortages.
- Controlled budgeting, cash handling, and expense tracking to support financial stability.
- Developed menu updates and pricing decisions aligned with customer preferences and operating costs.
- Monitored food preparation standards to uphold recipe consistency, safety, and presentation.
- Resolved customer concerns promptly, preserving positive dining experiences and repeat business.
Emergency Room Registration Clerk
Medical City of Plano
01.2020 - 10.2020
- Registered patients quickly while maintaining accuracy under high-volume, high-stress conditions.
- Verified patient demographics, insurance details, and consent forms for emergency room admissions.
- Collected copayments and explained registration requirements with professionalism and clarity.
- Updated electronic medical records with complete, confidential registration information.
- Maintained compliance with HIPAA guidelines and emergency department registration protocols.
- Maintained a professional and compassionate demeanor during interactions with distressed or emotional patients, providing support and reassurance throughout the registration process.
FMLA Case Manager
Cigna
02.2018 - 01.2020
- Evaluated FMLA claims for eligibility, documentation completeness, and regulatory compliance.
- Managed confidential leave files and maintained accurate case notes in claims systems.
- Communicated with employees, managers, and providers to clarify certification requirements and next steps.
- Applied FMLA guidelines to determine approved, denied, or pending leave status.
- Monitored intermittent and continuous leave usage to ensure consistent case administration.
- Coordinated return-to-work processes and updated records for leave status changes.
- Resolved claims discrepancies by reviewing documentation and verifying supporting medical information.
Student Loan Collector
Great Lakes Educational Loan Servicer
08.2015 - 11.2017
- Contacted borrowers through phone and written correspondence to resolve past-due student loan accounts.
- Negotiated repayment arrangements with borrowers while maintaining compliance with federal collection regulations.
- Reviewed delinquent accounts to verify balances, payment history, and documentation accuracy.
- Interpreted loan terms and repayment options to explain account status and available resolution paths.
Education
High School Diploma -
Plano East Senior High
Plano, TX05-2005
Skills
- Trucking Total Loss Claims
- Claims investigation
- Estimate & Supplement
- Vehicle Valuation & ACV
- Damage Assessment
- Settlement Negotiation
- Claims Documentation
- Regulatory Compliance
- Claims Management Software
- Mitchell
- CCC One
- Audatex
- Guidewire
- Sharepoint
- Customer Service
LANGUAGES
Thai (Proficient)
Laos (Proficient)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Total Loss Settlement Adjuster
Snapsheet Inc.
09.2025 - 08.2026
Total Loss Claims Adjuster
State Farm
04.2023 - 09.2025
Owner
Thai Pan Restaurant
11.2020 - 02.2022
Emergency Room Registration Clerk
Medical City of Plano
01.2020 - 10.2020
FMLA Case Manager
Cigna
02.2018 - 01.2020
Student Loan Collector
Great Lakes Educational Loan Servicer
08.2015 - 11.2017
High School Diploma -
Plano East Senior High
Licensed
Licensed Adjuster - All Lines
National Producer Number: 20317653
Active Licenses in Texas
License Number: 2833437 - Original Issue Date 04-29-2022