Larry W. West

• Managed supplements and total losses through video conferencing with shops and clients, processing all allocated claims including Quick Photo Claims (initial assessments via app) and waiver.
• Conducted quality assurance audits to verify adherence with company and regulatory rules, increasing claims accuracy by 20% by providing thorough analysis and input.
• Improved customer happiness and operational efficiency by streamlining claims resolution and working with stakeholders.
• Both in-office and remote.
• Supplements (for stores that do not use the app).

• Managed all claims in assigned territory, including personal lines vehicle claims, total loss re-inspections for direct repair shops, scene investigations with measurements and images, and specialty/commercial claims. Vehicles were inspected via video and photographs, and rentals were handled.
• Coordinated settlements and rentals, achieving a 95% customer satisfaction rating across the region.
• Use sophisticated claims software to streamline procedures and cut processing times by 15%.

• Processed all claims to completion, including auto, RV, boat, motorbike, and business losses; managed rentals as required, total losses with lien-holders, and assisted in investigations as needed.
• Assisted claims representatives (ICRs) with daily tasks by using automotive industry expertise to settle claims; performed extra tasks as allocated.
• Assisted investigations and produced detailed reports to speed claim settlement, enhance settlement accuracy, and boost team performance.

• Managed 12 Blue Ribbon stores in Middle Tennessee and Southern Kentucky, reviewing estimates provided by shops, processing rentals, confirming coverage, and overseeing overall losses.
• Ensured quick and correct claims processing, helping to streamline operations.

• Prepared quotations and handled claims for numerous insurance carriers, including Nationwide, State Farm, and more.
• Grange, MetLife, and ANPAC distribute and monitor employment development, conduct quality control, and supplied to consumers.
• Oversaw receivables, supplies, personnel, materials, and overall processes.

• Prepared estimates and processed claims for Farmers, Allstate, Erie, Permanent General, Encompass, and Zurich (including walk-ins); distributed and tracked job progress; performed administrative duties.
• Quality control is performed before delivering the product to customers.
• Ensured high-quality repairs and customer satisfaction by doing careful assessments.

• Fixed and refinished all cars assigned, using knowledge of autobody repair, frame repair, and refinishing processes.

Material Damage Reinspection (2006), MD Adjuster Intermediate (2007), MD Adjuster Advanced (2012).

Material Damage Adjuster School

Experienced Auto Fundamentals Skills Workshop