Trinika Jones
Allen,TX
Summary
Hi, I'm Trinika, an organized, motivated, and tenacious claim adjuster with over 10 years of experience in the Insurance industry and 4+ years of experience in the claim industry. Actively exploring new opportunities across industries, leveraging transferable skills in negotiation, problem-solving, and process management to contribute to dynamic organizations. Strong and proven ability to evaluate, investigate, and settle insurance claims. Able to accurately assess damages, negotiate fair settlements, and maintain strong customer service while adhering to policy guidelines. Detail-oriented professional with a focus on continuous improvement, committed to learning complex policies and procedures to deliver accurate and timely outcomes. Currently a licensed claims adjuster in the state of Oklahoma. Detail-oriented professional with a focus on accuracy, able to adapt to changing workflows and navigate complex situations with confidence Key Skills Excellent negotiation skills Effective communication Knowledge of insurance policies and regulations Strong analytical skills Time management Strong team leadership skills I am always looking to expand my network.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Total Loss Claims Adjuster
NATIONAL GENERAL INSURANCE CO (PSC)
07.2023 - 03.2026
- Provided clear guidance on procedures and addressed inquiries related to total loss claim adjustments.
- Evaluated pre-accident vehicle values, including potential resale at salvage auctions.
- Calculated appropriate settlement amounts based on vehicles' actual cash value (ACV).
- Assisted in negotiating settlements for first- and third-party total losses.
- Managed the title procurement process for timely and precise completion.
- Supported negotiations for resolving first- and third-party total loss claims.
Claims Adjuster
Progressive
09.2021 - 07.2023
- Investigated insurance claims to evaluate validity and assess loss or damage.
- Supported a team of claims adjusters in reviewing and settling complex insurance claims.
- Checked claims for adherence to regulatory standards and company policies.
- Guided junior claims adjusters through training and mentorship, helping them achieve performance goals.
- Processed low authority bodily injury claims.
Licensed Insurance Agent
CSAA Insurance Group
01.2014 - 12.2020
- Assisted in developing and implementing sales strategies and marketing initiatives to achieve business targets and enhance revenue.
- Collaborated with management to support the execution of strategic plans for meeting business goals and objectives.
- Aided in identifying process improvement opportunities and streamlining workflows to boost efficiency and productivity.
Customer Service Representative Team Lead
Convergys
11.2012 - 06.2013
- Assisted in creating and delivering training sessions for new employees and supported skill enhancement for current team members.
- Observed team performance to identify areas for improvement and offered constructive feedback and guidance.
- Worked alongside various departments such as sales, marketing, and operations to enhance customer satisfaction and optimize workflows.
Food Service Line Team Lead
OU Medical Center Food Service
11.2010 - 05.2012
- Supervised and coordinated activities of food service line team members, ensuring adherence to food safety, quality, and service standards.
- Conducted regular team meetings to communicate goals, expectations, and feedback, fostering a positive team culture and promoting teamwork.
Education
High School Diploma - undefined
Fredrick Douglass High school
Oklahoma City, OK05.2009
Skills
- Liability claims
- Negotiation
- Liability determination
- Insurance claims adjusting - Insurance claims adjusting experience (6-10 years)
- Claims Evaluations
- Claims negotiation
- Liability insurance knowledge
- Damages evaluation
- Customer service
- Customer Accounts Management
- Time management
- Automobile claims
- Analysis skills
- Organizational skills
- Efficiently processing insurance claims - Largest number of insurance claims processed weekly (1-50 claims)
- First notice of loss (FNOL) intake
- Auto insurance knowledge
- Property casualty insurance
- Claim investigation
- Critical thinking
- Claims investigation
- Active listening
- Highly motivated
Certification
- Food Handler Certification
- Property & Casualty License
- Driver's License
Timeline
Total Loss Claims Adjuster
NATIONAL GENERAL INSURANCE CO (PSC)
07.2023 - 03.2026
Claims Adjuster
Progressive
09.2021 - 07.2023
Licensed Insurance Agent
CSAA Insurance Group
01.2014 - 12.2020
Customer Service Representative Team Lead
Convergys
11.2012 - 06.2013
Food Service Line Team Lead
OU Medical Center Food Service
11.2010 - 05.2012
High School Diploma - undefined
Fredrick Douglass High school