Kenny Bishop
Saint Charles,MO
Summary
Dedicated and analytical claims adjuster skilled in managing caseloads and performing thorough damage assessments. Recognized for leveraging data analysis to inform decisions and enhance claim resolutions while fostering a positive team environment.
Overview
6
6
years of professional experience
Work History
Total Loss Claims Adjuster
Allied Solutions
Carmel, IN
01.2026 - Current
- Coordinated claim documentation and ensured timely processing of files for review.
- Collaborated with other departments to gather necessary information for claim assessments.
- Reviewed repair estimates and salvage values to facilitate accurate claim resolutions.
- Maintained detailed records of claims activities in company management systems.
- Contributed to team success by consistently meeting or exceeding performance metrics related to productivity, accuracy, and quality of work.
- Developed expertise in various insurance policies, enabling accurate interpretation of coverage details for diverse clients.
- Evaluated total loss claims to determine eligibility and compliance with policy guidelines.
Account Manager
Byrider
Anderson, IN
04.2023 - 01.2026
- Managed client accounts, ensuring satisfaction and retention through tailored solutions.
- Analyzed account performance data to identify trends and recommend improvements for increased efficiency.
- Trained junior staff on account management best practices, fostering a collaborative team environment.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Identified at-risk accounts through diligent monitoring and analysis, implementing retention strategies to prevent churn.
Workforce Analyst
First Merchants Bank
Daleville, IN
04.2020 - 04.2023
- Analyzed workforce data to identify trends and improve operational efficiency.
- Collaborated with cross-functional teams to enhance workforce planning processes.
- Presented findings and recommendations to senior leadership for strategic workforce improvements.
- Managed overtime, shift swaps, breaks and PTO requests.
- Set and adjusted to schedules to maintain optimal coverage and service levels.
- Maintained accurate records of headcount changes over time, providing valuable trend data for future planning purposes.
Education
High School Diploma -
Oakton High School
Vienna, VA05-1992
Skills
- Claims investigation
- Damage assessment
- Problem-solving
- Team collaboration
- Caseload management
- Data entry
- Data analysis
- Claims processing
- Verbal and written communication
- Customer service
Timeline
Total Loss Claims Adjuster
Allied Solutions
01.2026 - Current
Account Manager
Byrider
04.2023 - 01.2026
Workforce Analyst
First Merchants Bank
04.2020 - 04.2023
High School Diploma -
Oakton High School