Deondra Gilbert
Jonesboro,GA
Summary
Proven Total Loss Claims Adjuster with a track record of enhancing customer satisfaction and reducing claim processing times at State Farm. Expert in claims investigation and skilled in negotiation, ensuring fair settlements and compliance. Licensed in 14 states, adept at damage assessment and accident scene investigations, significantly improving client retention and reducing fraudulent claims.
Overview
3
3
years of professional experience
Work History
Total Loss Claims Adjuster
State Farm
06.2021 - Current
- Enhanced customer satisfaction by efficiently managing total loss claims and providing timely resolutions.
- Reduced processing time for claims by streamlining the evaluation process and ensuring accurate documentation.
- Collaborated with appraisers to negotiate settlements, resulting in fair compensation for policyholders.
- Conducted thorough investigations to verify coverage and accurately determine liability in complex cases.
- Served as a liaison between policyholders, repair facilities, and other stakeholders to expedite claim resolution while maintaining open lines of communication.
- licensed in 14 states as a adjuster
- Substantiated legitimate claims and denied unjustified claims.
- Successfully negotiated settlements with claimants and insurers.
Commercial Total Loss Specialist (Volunteer)
State Farm
10.2021 - 07.2022
- Streamlined the total loss process for faster claim settlements and increased client retention.
- Collaborated with appraisers to accurately determine vehicle values, ensuring fair compensation for clients.
- Provided exceptional customer service while guiding policyholders through the total loss process, resulting in positive feedback from clients.
- Reduced fraudulent claims through thorough investigation and documentation of each case.
- Maintained compliance with state regulations and company policies throughout the total loss process, avoiding potential legal issues and penalties.
Education
Bachelor of Science - Bachelors of Business Administration
University of Phoenix
Tempe, AZ12.2024
Skills
- Claims Investigation
- Insurance policy knowledge
- Damage Assessment
- Total Loss Evaluation
- Automotive Appraisal
- Claims Processing
- Accident scene investigations
Timeline
Commercial Total Loss Specialist (Volunteer)
State Farm
10.2021 - 07.2022
Total Loss Claims Adjuster
State Farm
06.2021 - Current
Bachelor of Science - Bachelors of Business Administration
University of Phoenix