Kelly Cunningham
Dallas,Texas
Summary
Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems. Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes. Insurance Adjuster skilled in investigating and analyzing liability concerning personal, casualty or property loss. Proven history of leveraging excellent negotiation skills to facilitate settlements. Excellent communication skills demonstrated through 7+ years of experience interviewing specialists, witnesses and claimants to compile information.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Catastrophe Claims Adjuster/Auto Total Loss Adjuster
TheBest Claims Solutions / Progressive
04.2023 - 10.2023
- Assisted in training new adjusters, sharing industry knowledge and best practices to enhance team performance.
- Managed catastrophe claims caseload for timely resolution, ensuring client satisfaction and maintaining company reputation.
- Collaborated with other adjusters to streamline the claims handling process, expediting claim closures.
- Delivered prompt and accurate claim payments to policyholders, maintaining the company''s reputation for exceptional customer service.
- Researched claims and incident information to deliver solutions and resolve problems.
- Supported regional catastrophe response teams as needed, demonstrating flexibility in adapting to diverse work environments across multiple states or territories.
- Contributed to a positive team environment by sharing industry knowledge, offering assistance to colleagues as needed, and actively participating in ongoing professional development opportunities.
- Increased policyholder retention by providing exceptional customer service during the claims process.
Property Damage Complex Adjuster
TheBest Claims Solutions/ State Farm
12.2022 - 04.2023
- Maintained strong relationships with policyholders, agents, and colleagues by consistently demonstrating professionalism, empathy, and effective communication skills.
- Ensured compliance with state regulations and company policies through diligent review of all claim-related materials.
- Assisted clients in understanding their insurance coverage by explaining complex terms and conditions clearly and concisely.
- Improved claim processing efficiency by conducting thorough investigations and promptly addressing discrepancies.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Examined claims forms and other records to determine insurance coverage.
Catastrophe Claims Adjuster/Auto Total Loss Adjuster
TheBest Claims Solutions/ Progressive
06.2022 - 12.2022
- Managed catastrophe claims caseload for timely resolution, ensuring client satisfaction and maintaining company reputation.
- Increased policyholder retention by providing exceptional customer service during the claims process.
- Examined claims forms and other records to determine insurance coverage.
- Answered customer questions regarding deductibles.
- Collaborated with other adjusters to streamline the claims handling process, expediting claim closures.
- Delivered prompt and accurate claim payments to policyholders, maintaining the company''s reputation for exceptional customer service.
- Researched claims and incident information to deliver solutions and resolve problems.
- Supported regional catastrophe response teams as needed, demonstrating flexibility in adapting to diverse work environments across multiple states or territories.
- Contributed to a positive team environment by sharing industry knowledge, offering assistance to colleagues as needed, and actively participating in ongoing professional development opportunities.
Auto Claims Adjuster
TheBest Claims Solutions/ State Farm
12.2021 - 06.2022
- Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
- Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
- Documented all findings in concise reports.
- Enhanced customer satisfaction by efficiently managing auto claims and providing prompt resolutions.
- Provided exceptional customer service at all stages of the claims lifecycle while adhering to strict confidentiality guidelines regarding sensitive client information.
- Assisted clients with navigating complex insurance policies, ensuring they understood the extent of their coverage and benefits available to them during the claims process.
- Streamlined the claims process by effectively coordinating with repair shops and rental car companies.
- Issued payouts to claimants.
Catastrophe Claims Adjuster/Auto Total Loss Adjuster
TheBest Claims Solutions/ Progressive
04.2021 - 12.2021
- Increased policyholder retention by providing exceptional customer service during the claims process.
- Collaborated with other adjusters to streamline the claims handling process, expediting claim closures.
- Negotiated fair settlements with contractors, public adjusters, and attorneys to resolve disputed claims amicably.
- Contributed to a positive team environment by sharing industry knowledge, offering assistance to colleagues as needed, and actively participating in ongoing professional development opportunities.
- Anticipated potential coverage disputes by meticulously reviewing policy provisions and endorsements.
- Managed catastrophe claims caseload for timely resolution, ensuring client satisfaction and maintaining company reputation.
- Delivered prompt and accurate claim payments to policyholders, maintaining the company''s reputation for exceptional customer service.
- Answered customer questions regarding deductibles.
Auto Claims Adjuster
TheBest Claims Solutions/ State Farm
07.2020 - 03.2021
- Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
- Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
- Enhanced customer satisfaction by efficiently managing auto claims and providing prompt resolutions.
- Established an effective system for tracking and monitoring claims from initial report to final resolution, ensuring timely updates were provided to all relevant parties.
- Provided exceptional customer service at all stages of the claims lifecycle while adhering to strict confidentiality guidelines regarding sensitive client information.
- Utilized strong negotiation skills to settle disputed liability cases in a fair and reasonable manner, ultimately minimizing company exposure to financial risk.
- Streamlined the claims process by effectively coordinating with repair shops and rental car companies.
- Negotiated with claimants to settle claims.
- Issued payouts to claimants.
Auto Claims Adjuster
TheBest Claims Solutions/ State Farm
08.2019 - 09.2019
- Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
- Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
- Enhanced customer satisfaction by efficiently managing auto claims and providing prompt resolutions.
- Provided exceptional customer service at all stages of the claims lifecycle while adhering to strict confidentiality guidelines regarding sensitive client information.
- Utilized strong negotiation skills to settle disputed liability cases in a fair and reasonable manner, ultimately minimizing company exposure to financial risk.
Inside Catastrophe Property Adjuster
FKS Insurance Services
09.2017 - 01.2018
- Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Scoped and photographed properties for defects and damage.
- Used various software to compile estimates for personal property and structure damage.
- Developed and maintained working relationships with independent adjusters and contractors to assist in prompt claims handling.
- Developed effective techniques to mitigate losses.
- Coordinated and managed field investigations, outside engineers, contractors and cause and origin experts.
- Enhanced customer satisfaction by providing timely and empathetic communication throughout the claim process.
- Resolved disputes with policyholders, negotiating equitable settlements within policy guidelines.
- Identified suspicious losses and contacted manager for investigative assistance.
Education
Associate of Applied Science - Business
Navarro College
Corsicana, TXHigh School Diploma -
David W Carter High School
Dallas, TX05.1998
Skills
- Claims Investigation
- Highly motivated
- Casualty and property loss
- Caseload Management
- Insurance policy coverage knowledge
- Advanced oral and written communication skills
- Damage Assessment
Certification
Texas - All Lines- Lic#2217385
Alaska- Property/Casualty- Lic#3001421278
Alabama- Property/Casualty w/ WC- Lic#3000988871
Arkansas- Property/Casualty w/ WC- Lic#18524970
Arizona- Limited Resident Authority- Lic#18524970
Delaware- Property/Casualty- Lic#3001376046
Florida- General Lines ALL- Lic#W592073
Georgia- Property/Casualty- Lic#3293668
Idaho- Independent Adjuster- Lic#18524970
Indiana- Property/ Casualty- Lic#3689866
Kentucky- Property/Casualty- Lic#1142931
Louisiana- Property/Casualty- Lic#845222
Minnesota- Property/Casualty- Lic#40749875
Mississippi- Property/Casualty w/WC- Lic#10767622
Montana- No Lines- Lic#3000639575
N. Carolina- Property/Casualty Lic#18524970
New Hampshire- Property/Casualty w/ WC- Lic#18524970
New Mexico- NONE- Lic#18524970
Nevada- Property/Casualty- Lic#3689658
Oklahoma-Property/Casualty- Lic#3000980020
Oregon- General Lines- Lic#18524970
Rhode Island- Property/Casualty- Lic#3001376585
S. Carolina- Property/Casualty- Lic#18524970
Utah- Property/Casualty- Lic#862176
Washington- Property/Casualty- Lic#1190241
W. Virginia- Property/Casualty- Lic#18524970
Wyoming- Property/Casualty- Lic#470495
State Farm Auto IDL Certification-9/2/2017
State Farm Estimatics Certification- 8/28/2017
State Farm Policy Certification- 8/28/2017
Timeline
Catastrophe Claims Adjuster/Auto Total Loss Adjuster
TheBest Claims Solutions / Progressive
04.2023 - 10.2023
Property Damage Complex Adjuster
TheBest Claims Solutions/ State Farm
12.2022 - 04.2023
Catastrophe Claims Adjuster/Auto Total Loss Adjuster
TheBest Claims Solutions/ Progressive
06.2022 - 12.2022
Auto Claims Adjuster
TheBest Claims Solutions/ State Farm
12.2021 - 06.2022
Catastrophe Claims Adjuster/Auto Total Loss Adjuster
TheBest Claims Solutions/ Progressive
04.2021 - 12.2021
Auto Claims Adjuster
TheBest Claims Solutions/ State Farm
07.2020 - 03.2021
Auto Claims Adjuster
TheBest Claims Solutions/ State Farm
08.2019 - 09.2019
Inside Catastrophe Property Adjuster
FKS Insurance Services
09.2017 - 01.2018
Associate of Applied Science - Business
Navarro College
High School Diploma -
David W Carter High School
Texas - All Lines- Lic#2217385
Alaska- Property/Casualty- Lic#3001421278
Alabama- Property/Casualty w/ WC- Lic#3000988871
Arkansas- Property/Casualty w/ WC- Lic#18524970
Arizona- Limited Resident Authority- Lic#18524970
Delaware- Property/Casualty- Lic#3001376046
Florida- General Lines ALL- Lic#W592073
Georgia- Property/Casualty- Lic#3293668
Idaho- Independent Adjuster- Lic#18524970
Indiana- Property/ Casualty- Lic#3689866
Kentucky- Property/Casualty- Lic#1142931
Louisiana- Property/Casualty- Lic#845222
Minnesota- Property/Casualty- Lic#40749875
Mississippi- Property/Casualty w/WC- Lic#10767622
Montana- No Lines- Lic#3000639575
N. Carolina- Property/Casualty Lic#18524970
New Hampshire- Property/Casualty w/ WC- Lic#18524970
New Mexico- NONE- Lic#18524970
Nevada- Property/Casualty- Lic#3689658
Oklahoma-Property/Casualty- Lic#3000980020
Oregon- General Lines- Lic#18524970
Rhode Island- Property/Casualty- Lic#3001376585
S. Carolina- Property/Casualty- Lic#18524970
Utah- Property/Casualty- Lic#862176
Washington- Property/Casualty- Lic#1190241
W. Virginia- Property/Casualty- Lic#18524970
Wyoming- Property/Casualty- Lic#470495
State Farm Auto IDL Certification-9/2/2017
State Farm Estimatics Certification- 8/28/2017
State Farm Policy Certification- 8/28/2017
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