Edward Turner
Kansas City,MO
Summary
Highly-motivated Insurance Adjuster with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Proven expertise in insurance policies, also services and customer needs. Great with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns effectively.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Independent Property Inspector
TheBest Claims Solutions
Kansas City, MO
09.2023 - 01.2024
- Perform visual inspections of properties to assess the condition and identify any potential safety hazards.
- Conduct detailed examinations of buildings, including walls, foundations, roofs, windows, doors, and other related components.
- Prepare comprehensive inspection reports documenting findings and provide recommendations for repairs or improvements.
- Identify any damage or deterioration in structures due to age, weathering, or improper maintenance.
- Analyze exterior features such as decks, porches, patios and retaining walls for signs of wear or disrepair.
- Measure rooms to verify square footage accuracy according to listing information.
Roof Inspector
Peak Claims
Kansas City, MO
09.2023 - Current
- Assessed roof assemblies to determine the need for repairs or replacement.
- Inspected roofing systems for damage, deterioration, and other defects.
- Documented all findings in detailed reports and photographs.
- Performed visual inspections of flashing, skylights, chimneys, vents, gutters, and downspouts.
- Investigated unusual conditions such as water stains on ceilings or walls below the roofline.
- Maintained daily contact with contractor representatives to review schedules, correct deficiencies and discuss future activities.
Forklift Operator
Express 2000
Kansas City, MO
01.2023 - Current
- Maintained current forklift training and certification as required by company policies.
- Moved freight, stock and other materials to and from storage and production areas and loading docks.
- Inspected lifts before use to prevent damage to goods.
- Transported material to correct locations and documented inventory changes.
- Used handheld scanners for warehouse management system compliance.
- Checked shipments for damaged or incorrect items.
- Reported safety and quality issues to management.
- Tied and secured loads to prevent shifting or damage to items.
- Operated power material handling equipment to accurately select and palletize loads.
- Picked up warehouse debris and deposited waste into appropriate piles and stacked baled trash.
- Maintained yard appearance, keeping ground clean and clear.
Customer Service Representative
Spectrum
Kansas City, MO
05.2019 - 01.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Set up and activated customer accounts.
- Educated customers on special pricing opportunities and company offerings.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Sales Specialist
The Home Depot Inc
Independence, MO
02.2015 - 04.2019
- Presented products and services to prospective and existing customers to meet client needs.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Contacted new and existing customers to outline benefits of products.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Calculated production, delivery and installation costs to provide customers with accurate quotes.
Education
Some College (No Degree) -
Missouri Western State University
Saint Joseph, MOSkills
- Property Claims
- Property Adjusting
- Automobile Appraisals
- Symbility Efficient
- Xactimate Certified
- State Farm Auto Certified
- State Farm Fire Property Certified
- Damage Identification
- Construction Knowledge
- Schedule Coordination
Certification
- Licensed Insurance Adjuster: Florida, Oklahoma, Louisiana, Michigan
- Xactimate Level One Certified
- State Farm Auto
- State Farm Fire Property
Timeline
Independent Property Inspector
TheBest Claims Solutions
09.2023 - 01.2024
Roof Inspector
Peak Claims
09.2023 - Current
Forklift Operator
Express 2000
01.2023 - Current
Customer Service Representative
Spectrum
05.2019 - 01.2023
Sales Specialist
The Home Depot Inc
02.2015 - 04.2019
Some College (No Degree) -
Missouri Western State University
- Licensed Insurance Adjuster: Florida, Oklahoma, Louisiana, Michigan
- Xactimate Level One Certified
- State Farm Auto
- State Farm Fire Property
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