Toby Mattison
Leander,TX
Summary
Results-driven Operations Manager with proven experience in sales, customer service, team leadership, and contract reconciliation. Skilled in streamlining operations, improving customer satisfaction, and driving revenue growth. Strong problem-solving ability and effective people management. Known for building positive relationships with clients and staff. Excellent communication and people skills. Dedicated to high-quality client support and satisfaction.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Property Claims Adjuster
State Farm
Austin, Texas
07.2023 - Current
- Assessed property damage claims to verify validity and coverage.
- Investigated claim details through interviews and inspections.
- Reviewed policy documents to ensure compliance with coverage terms.
- Collaborated with contractors to assess repair estimates and timelines.
- Documented findings and maintained accurate claims records in the system.
- Communicated with policyholders to explain claims process and requirements.
- Communicated with customers via phone or email to update them on their claims status or answer questions they may have had.
- Provided guidance to claimants regarding the claims process and documentation needed for payment processing.
- Evaluated policy provisions, applicable laws, and other relevant information to determine claim payments or denials.
- Adhered to company policies and procedures when handling claims.
- Experience with Xactimate and Salesforce.
Utility Locator
United Locating Services
Austin, USA
11.2022 - 07.2023
- Locate gas line throughout Austin. (Call before you dig).
- Connect to gas meters to locate gas lines for current and future construction.
- Uses a computer to read a map to determine where gas lines are located and what direction the gas lines go.
- Provide emergency service for locating gas lines during storms, for water pipe damage and damaged utility poles.
- Use equipment to locate gas lines efficiently.
- Uses problem solving skills to locate gas lines that are not in the exact location that was provided on the map.
Estimator
Five Star Painting
Austin, USA
04.2022 - 11.2022
- Responsible for day to ay operations.
- Managed company operations with responsibility.
- Job functions included managing office of 10 employees scheduling, inventory control and face to face contact with customers.
- Effectively managed 30 plus calls a day with customers to advise of job ETA’s, job status and job satisfaction.
- Delivered positive customer service and experiences by implementing effective quality practices to improve profitability.
Operations Manager
Amazing Hardwood Floors
11.2020 - 04.2022
- Responsible for day-to-day operations.
- Managed company operations with responsibility.
- Duties included scheduling, inventory control, direct contact with customers.
- Managed an office of 10 people.
- Handled 30 plus calls a day with customers to advise of job ETA’s, job status and job satisfaction.
- Delivered positive customer service and experiences by implementing effective quality practices.
- Collaborated with staff to maximize customer satisfaction, improve profitability.
Construction/Painter Laborer
Numitor Decor/Chestnut Hill Apartments/Local 481 Union
Suffield, USA
05.2004 - 11.2020
- Contacted crew about job being done, what it entailed start to finish.
- Managed crew by advising of the job status. Upon job completion met with customer on job satisfaction and balance owed.
- Spoke with customers about recommendations and five star review for company.
- Duties included painting, framing putting up sheetrock, demolition, and installing wood and tile floors.
- Performed repairs.
Stock Person
Stop & Shop
Newington, USA
07.2000 - 05.2004
Car Salesman
Newman Chevrolet
East Hartford, USA
04.1995 - 07.2000
Education
High School Diploma -
Windham High School
Willimantic, CT06.1988
Skills
- Process improvement strategies
- Policies and procedures implementation
- Organizational Management
- Client relationships
- Customer Service Skills
- Contract review and recommendations
- Effective communication
- Problem solving
- Time management
- Excellent people skills
- Team collaboration
- Estimating repair costs
- Claims processing
- Property inspection
- Claims investigation
- Verbal and written communication
- Insurance policy knowledge
References
- Charles York, 512-799-7222
- Annette LaBonte, 860-878-1179
- Tabitha Petro, 860-214-7201
Certification
All Lines Adjuster License
Timeline
Property Claims Adjuster
State Farm
07.2023 - Current
Utility Locator
United Locating Services
11.2022 - 07.2023
Estimator
Five Star Painting
04.2022 - 11.2022
Operations Manager
Amazing Hardwood Floors
11.2020 - 04.2022
Construction/Painter Laborer
Numitor Decor/Chestnut Hill Apartments/Local 481 Union
05.2004 - 11.2020
Stock Person
Stop & Shop
07.2000 - 05.2004
Car Salesman
Newman Chevrolet
04.1995 - 07.2000
High School Diploma -
Windham High School