Elliot Koster
Lake Forest,California
Summary
To enhance your business through interpersonal communication and customer service. To promote and engage your brand with customers and colleagues with the objective of growth and prosperity . With nearly nine years of experience in retail, hospitality, and sales, I continually search for new and creative ways to improve operations and expand business.
Overview
11
11
years of professional experience
Work History
Property Claims Adjuster
Farmers Insurance Company
Lake Forest, CA
10.2023 - Current
- Achieved timely resolution of property claims by investigating, evaluating, and settling a variety of cases.
- Streamlined the claims process for increased efficiency by consistently updating claim files and maintaining accurate records.
- Enhanced customer satisfaction with prompt communication and consistent follow-up on claim status updates.
- Reduced company expenses by accurately determining coverage and negotiating cost-effective settlements with policyholders.
- Collaborated with contractors to verify repair estimates, ensuring fair settlements for both policyholders and company.
- Developed strong relationships with clients, fostering trust throughout the claims process.
- Managed high caseloads effectively by prioritizing tasks based on complexity and urgency of claims.
- Coordinated and managed field investigations, outside engineers, contractors and cause and origin experts.
Chain Sales Representative
Southern Glazers Wine and Spirits
Laguna Hills, CA
03.2022 - 09.2023
- B2B Sales, Purchase orders, Account Management, Merchandising, Analyze supplier forecasts, Check inventory, Construct floor displays
- Trained and mentored new sales representatives.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Valet Attendant
Monarch Beach Resort
Dana Point, CA
10.2017 - 11.2021
- Greeting guests, Parking cars, Provided accurate and timely documentation of vehicle checks and prior damages, Promoted a positive guest experience and resolved guest services issues
- Established positive guest relationships through consistent delivery of excellent customer service.
- Built positive customer rapport for courteous, friendly and professional service.
- Resolved customer complaints through calm, constructive communication.
- Prioritized safe, secure environments for guests and vehicles through vigilant patrols.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Handled cash, made accurate change and maintained balanced cash drawer.
Sales Floor Supervisor
Rip Curl Wetsuit Company
San Clemente, CA
01.2014 - 09.2017
- Key holder, Supervisor and Manager of Sales Associates, Customer service, Sales, Marketing, Training and skill development of associates
- Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
- Overcame objections and closed sales while following company policies and legal requirements.
- Taught salespeople to close deals and improve sales performance to increase revenue for company.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
Education
Bachelor of Arts - English and Education, Journalism
California State University
Business Management
Santiago Canyon College
Orange, CaliforniaHigh School Diploma - undefined
El Toro High School
Lake Forest, CaliforniaSkills
- Project Management
- Management Skills
- Strong Communication and Writing Abilities
- Team Leader
- Strong Interpersonal Skills
- Microsoft Word
- Microsoft Office
- Microsoft Excel
- Client Development and Retention
- Product Merchandising and Distribution
- Market Research
- Quotas and Goals
- Inside and Outside Sales
- Continuous Improvement Strategies
- B2B Sales
- Prospecting and Cold Calling
- Persuasive Negotiations
- Problem-Solving Strengths
- Converting Leads
- Upselling Techniques
- Product and Service Knowledge
- Retention Strategies
Accomplishments
- Ranked 7th in Southern California for sales 2022.
- Won sales representative of the month three times.
- Nominated for Sales representative of the year in 2022.
Timeline
Property Claims Adjuster
Farmers Insurance Company
10.2023 - Current
Chain Sales Representative
Southern Glazers Wine and Spirits
03.2022 - 09.2023
Valet Attendant
Monarch Beach Resort
10.2017 - 11.2021
Sales Floor Supervisor
Rip Curl Wetsuit Company
01.2014 - 09.2017
Bachelor of Arts - English and Education, Journalism
California State University
Business Management
Santiago Canyon College
High School Diploma - undefined
El Toro High School