Letica Green
Troy,MI
Summary
Skilled Property Claims Adjuster bringing depth of experience in investigating, negotiating, and settling property claims. Familiar with assessing property damage, evaluating repair costs, and determining claim validity efficiently while fostering positive relationships with policyholders. Strong communication skills coupled with critical thinking abilities facilitate successful resolution of complex claims situations. Committed to maintaining integrity in the claims process while delivering fair and timely settlements.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Property Claims Adjuster
American Family Insurance
10.2023 - Current
- Conducted thorough claims investigations: Performed detailed investigations of claims related to small structures, including evidence collection, witness interviews, and damage assessment
- Maintained accurate documentation: Ensured all findings were meticulously documented and maintained comprehensive records throughout the claims process
- Interpreted insurance policies: Applied terms and conditions of insurance policies to determine coverage and liability accurately
- Communicated with policyholders: Provided clear and timely updates and explanations to policyholders regarding their claims status and process
- Negotiated settlements: Engaged in settlement negotiations with claimants and other involved parties to resolve claims fairly and efficiently
- Ensured compliance: Adhered to company policies, procedures, and regulatory requirements in all aspects of claims handling
- Prepared detailed reports: Compiled and submitted comprehensive reports on claim status, findings, and resolutions
- Collected and organized necessary documentation, including photographs of personal belongings, to support claims and maintained accurate records
- Processed and evaluated insurance claims for property damage or loss, with a specific focus on content and personal belongings
- Served as the primary point of contact for clients throughout the claims process, providing guidance, answering inquiries, and providing updates on claim status
- Conducted thorough investigations, including photography, to assess claim validity, verify property damage, and determine coverage eligibility under insurance policies
- Delivered exceptional customer service, addressed client concerns, and ensured client satisfaction with the claims resolution
- Collaborated with internal teams, such as claims adjusters, underwriters, and legal departments, to facilitate efficient claim processing and resolution
Assistant to the Project Manager
SKYE NATIONAL LLC
Oak Park, Michigan
06.2016 - 10.2023
- Assisted the project manager in developing project plans, timelines, and budgets for home remodeling projects
- Coordinated with clients, subcontractors, suppliers, and internal teams to ensure smooth project execution and timely delivery, while maintaining quality standards
- Facilitated effective communication channels among team members, clients, and stakeholders to keep everyone updated on project progress, changes, and important decisions
- Assisted in resource allocation and scheduling, including labor, materials, and equipment, to ensure efficient usage and timely completion of project milestones
- Supported the implementation of quality control measures, including regular inspections and adherence to industry regulations and safety guidelines
- Identified and addressed project-related issues or challenges in collaboration with the project manager to find effective solutions and minimize disruptions
- Monitored project costs and expenses, tracked financial progress, and assisted in budget management, including reviewing invoices and processing payments
- Maintained strong relationships with clients through regular communication, addressing concerns, and providing excellent customer service to ensure client satisfaction
Insurance Specialist
ROCKET MORTGAGE
Detroit, Michigan
10.2018 - 05.2022
- Guided clients on their insurance requirements during the mortgage process
- Assisted clients in obtaining insurance quotes and selecting suitable policies
- Reviewed insurance policy documents for compliance
- Acted as a point of contact for clients, answering their insurance-related questions
- Collaborated with loan officers, underwriters, and insurance carriers
- Ensured compliance with Rocket Mortgage's guidelines and regulations
- Responded to customer inquiries and provided prompt, courteous, and professional assistance via phone, email, and other communication channels
- Handled customer orders, processed payments, and ensured accurate and timely order fulfillment
- Addressed customer complaints, resolved issues, and escalated complex problems to appropriate departments or supervisors as needed
- Provided product knowledge and guidance to customers, recommending suitable solutions based on their needs
Customer Service Representative
ORGANIZE-IT LLC
Rochester Hills, Michigan
09.2014 - 08.2016
Education
Bachelor of Arts (B.A.) - Business Administration
Baker College
Muskegon, MISkills
- Project Estimation and Bidding
- Multi-Unit Operations Management
- Knowledgeable in insurance laws and regulations
- Excellent written and verbal communication skills
- Proficient in Microsoft Office applications
- Strong analytical and problem-solving skills
- Good negotiation skills
- Xactimate
- Insurance policy interpretation
- Claims negotiation
- Documentation management
- Problem solving
Certification
- AK - Alaska Independent Adjuster
- CT - Connecticut Casualty Adjuster
- DE - Delaware Adjuster
- FL - Florida Adjuster
- GA - Georgia Adjuster (Nonresident)
- IN - Indiana Non-Resident Indep. Adjuster
- KY - Kentucky Independent Adjuster
- LA - Louisiana Claims Adjuster
- MI - Michigan Resident Insurance Adjuster
- MS - Mississippi Independent Adjuster
- MT - Montana Adjuster
- NC - North Carolina Adjuster
- NH - New Hampshire Adjuster
- NM - New Mexico Independent Adjuster
- NY - New York Independent Adjuster
- OK - Oklahoma Adjuster
- OR - Oregon Adjuster
- RI - Rhode Island Company/Independent Adjuster
- SC - South Carolina Adjuster
- TX - Texas Adjuster
- UT - Utah Non-Resident Indep. Adjuster
- VT - Vermont Adjuster-Property and Casualty
- WA - Washington Independent Adjuster
- WV - West Virginia Independent Adjuster
- WY - Wyoming Non Resident Adjuster
Timeline
Property Claims Adjuster
American Family Insurance
10.2023 - Current
Insurance Specialist
ROCKET MORTGAGE
10.2018 - 05.2022
Assistant to the Project Manager
SKYE NATIONAL LLC
06.2016 - 10.2023
Customer Service Representative
ORGANIZE-IT LLC
09.2014 - 08.2016
Bachelor of Arts (B.A.) - Business Administration
Baker College