Rebecca Stapp
Gulf Shores
Summary
Adaptable Auto & Property Claims Adjuster with proficiency. Versatile and friendly to keep calm and collected in stressful circumstances. Adept at scoping and photographing properties for defects, preparing comprehensive reports, and coordinating field investigations. Exceptionally organized with outstanding communication abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Property Claims Adjuster
Tower Hill Insurance/QA Claims
Gulf Shores
10.2024 - Current
- Communicated with customers via phone or email to update them on their claims status or answer questions they may have had.
- Hurricane Milton and Helen affected multiple states, as well as a review of damages related to each CAT event.
- Prepared detailed written reports outlining investigation results.
Auto Claims Adjuster
Allstate/Pilot Catastrophe
Mobile
02.2024 - 10.2024
- Visited policyholders to investigate vehicle damage occurring during wide-spread catastrophes and natural disasters.
- Interpreted policy language to apply appropriate coverages and exclusions in claim decisions.
Auto Claims Adjuster
State Farm/Pilot Catastrophe
Mobile
10.2021 - 08.2023
- Conducted field inspections and appraisals for collision, hail, theft, and comprehensive claims using CCC One.
- Virtual Inspections. Supplement Review.
Education
High School Diploma -
Tuscaloosa County High
Northport, AL05-2003
Skills
- Multi-State Auto Claims Handling
- Collision and Liability Investigation
- Field and Virtual Inspections
- Damage Estimation (CCC One, Audatex)
- Policy interpretation and coverage review
- FNOL to Settlement Lifecycle
- Total Loss Valuation
- Customer communication and documentation
- Compliance with state-specific guidelines (including NY, FL, TX, GA, SC, NM, NC, MS, LA, AL, OK, AR, WV)
Certification
- Home State License: Alabama (AL) – All-Lines
- Other Active Licenses: NY, FL, TX, GA, LA, MS, NC, SC, WV, OK, NM, KY, AR
- CCC One Estimating Certification
- Symbility
- VA Virtual Claim Assist
Timeline
Property Claims Adjuster
Tower Hill Insurance/QA Claims
10.2024 - Current
Auto Claims Adjuster
Allstate/Pilot Catastrophe
02.2024 - 10.2024
Auto Claims Adjuster
State Farm/Pilot Catastrophe
10.2021 - 08.2023
High School Diploma -
Tuscaloosa County High
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