Robert Gorman
Fort Lauderdale
Summary
Dynamic Property Claims Adjuster with extensive experience with insurance carriers through Pilot CAT, CRU Group, Mid-America and IMS CAT. Adept in claims management and damage assessment. Successfully closed over 500 claims during major storm deployments, showcasing exceptional customer service and regulatory compliance. Proven ability to analyze data and conduct thorough field inspections, ensuring accurate documentation and settlement determination. Deployed to almost all hurricanes since April, 2020. Continuously educating myself on the changing climate of claims adjusting.
Overview
42
42
years of professional experience
1
1
Certification
Work History
Property Claims Adjuster
Various Companies
12.2020 - Current
- Closed over 300 Allstate property claims on storm deployments to Hurricanes Laura and Zeta 2020 to present for Pilot Catastrophe
- Closed over 75 property claims in Houston, Texas, during the winter freeze in 2021 for Mid-America
- Closed over 200 CAT claims during from 2021 to 2024 for Mid-America
- Closed over 300 water damage claims in South Florida from 2020 to present for Catastrophe Response Unit Group and over 400 for IMS Claims
FIELD PROPERTY CLAIMS ADJUSTER
Mid-America CAT
Houston
02.2021 - 03.2021
- Investigate, determine coverage of loss, and adjust all elements of Property Loss claims
- For Catastrophe (CAT) roles; investigative fieldwork including a high amount of travel to claim location
- Conduct inspections of loss sites, write estimates for dwelling repairs and issue payment to policyholders
- Work with contractors in the estimating process
Property Claims Adjuster
Various Companies
Louisiana
07.2020 - 12.2020
- Create and manage timely, clear, and accurate documentation and workflow throughout the life of a claim in accordance with the Standard Operating Procedures
- Use estimating software to establish indemnity values of claimed damages
- Comply with agency management system data standards and data integrity
- Identify exposures and establish reserves on assigned claim files
Police Officer
City of Chester
Chester
06.1994 - 01.2014
- Responded to 911 calls for assistance in an urban environment
- Duties consisted of emergency medical assistance, conflict resolution, crisis management, investigation, physical arrests
- Retired
Armed Security
United States Air Force
06.1983 - 06.1992
- Armed security for classified priority and nuclear resources worldwide under a secret clearance
- Certifications and training were conducted in the United States and Abroad
Education
High School Diploma -
Chester High School
Chester, Pennsylvania06.1982
Skills
- Claims file management
- Damage assessment
- Regulatory compliance
- Estimation software
- Documentation accuracy
- Catastrophe response
- Customer service
- Data analysis
- Field inspections
- MS office
- Professional demeanor
- Property inspection
- Multi-Tasking capability
- Settlement determination
- Multitasking Abilities
- Insurance regulations
Language
English
Certification
- Pilot CAT: Accredited Claims Adjuster - All Lines Adjuster - ACA Designation 95001 at Polk College - January 12, 2020.
- Pilot's Path To Success - Mar 10, 2020
- Be A Better Adjuster - Mar 27, 2020
- Identification of Building Materials - April 3, 2020
- Property Customer Experience - May 12, 2020
- Allstate Digital Payment Process - May 14, 2020
- Xactimate 28 - Sketching - May 15, 2020
- Xactimate 28 - Property Estimating in Xactimate - May 15, 2020
- Xactimate X1 - Property Estimating in Xactimate - 2021
- Settle Assist and Quality Assist - Jun 29, 2020
- Light Wind and Hail - Jun 2, 2021
- Haag Engineering: Hail and Wind Damage Assessment for Asphalt and Tile Roofs - January 23, 2022
- CEU Institute: Wind Damage to Asphalt Shingles - March 28, 2023
- Sever RPMS Adjuster Training School - September 12, 2023
- Haag Hail and Wind Course - January 22, 2024
- Introduction to Solar Power Systems Claims (FL, MS, TX) - February 2, 2022
- Home State License - Florida
- Non-Resident State Licenses - AL, GA, LA, MS, SC, TX
Affiliations
- Retired Police Officer of 30 years
- Fraternity Member
- Outdoorsman
- Traveler
Timeline
FIELD PROPERTY CLAIMS ADJUSTER
Mid-America CAT
02.2021 - 03.2021
Property Claims Adjuster
Various Companies
12.2020 - Current
Property Claims Adjuster
Various Companies
07.2020 - 12.2020
Police Officer
City of Chester
06.1994 - 01.2014
Armed Security
United States Air Force
06.1983 - 06.1992
High School Diploma -
Chester High School
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