CHAD PRICE
Wyoming,MI
Summary
Highly organized and results-focused leader with 10 years of experience coaching and mentoring teams of 6-8 employees. Proven record of spearheading projects to increase operational efficiency and improve collaboration among interdepartmental teams. Possesses exceptional communication and problem solving-skills.
Overview
15
15
years of professional experience
Work History
Property Claims Adjuster
- Worked Independently to settle Personal Lines Property insurance claim exposures up to $100,000
- Manage insurance vendors throughout claims process
- Work with other business partners such as underwriting to maintain quality risk exposures
- Also work with Subrogation to recover portions of losses
- Adhered to state-specific compliance laws while handling claims in 50 states to ensure timely handling and prevent complaints, company fines and positive customer experiences
- Lead training seminars for the department increasing efficiency in claim handling and promoting an excellent customer experience
- Mentor and coach new hires to effectively learn the position roles, responsibilities and duties leading to increased employee engagement
- Worked on Projects to streamline claim handling process and efficiency
- Resolved total losses efficiently by obtaining state required documents
- Managed diary of claims varying severity, complexity and exposure value.
Branch Claims Supervisor Property
- Lead a team of 7 Property Claims adjusters to ensure they are meeting Business Outcomes and Behaviors
- Train and Mentor new hires to learn insurance principles, fair claims practices, and proper use of claims systems
- Hired and developed top talent to grow professionally and transition to new roles and responsibilities within the organization
- Facilitated coaching and corrective action when performance and/or conduct falls below department standards
- Wrote and reviewed hiring procedures to capitalize on top talent in the market
- East Regional Auto Physical Damage Supervisor
- Developed goals and expectations, as well as process for new department that would handle Total Loss Vehicle claims, Sub- Demand Claims and Estimate in Hand
- Lead team of 7 adjusters in new roles and set up Business goals and outlined plans and procedures to achieve goals
- Project Manager on streamlining Total Loss claims handling process
- Project Manager on weekend and late night rotations for staff with goal to provide accessibility to customers as well as maintain employee engagement
- Backup for Manager provided feedback and coaching for development of staff as well as setting expectations and processes to align with company goals.
Branch Claims
Farmers Insurance Exchange
2007.11 - Current
Education
Dual Degree - Criminal Justice and Sociology
Claims Leadership Development Certified - undefined
Bachelor of Arts - undefined
Western Michigan University
2001
Skills
- PROFILE
- Strong Leadership Skills: CLD Certified, Branch Claims Supervisor, Organized, Efficient, Self-Motivated, and Award-winning Customer Service
- Effective Communication Skills: Project Lead for Claims Process Handling Guides, Liaison between Claims Department and Vendors
- Teamwork Skills: Productive member in team environment, Lead for Electronic Funds Transfer Program, System Expert for the department Project Manager for Leadership Development and Hiring Process
Additional Information
- AWARDS , Consistent Top Performer Challenge Coin Recipient Excellence in Claims for Leadership Award
Timeline
Branch Claims
Farmers Insurance Exchange
2007.11 - Current
Property Claims Adjuster
Branch Claims Supervisor Property
Dual Degree - Criminal Justice and Sociology
Claims Leadership Development Certified - undefined
Bachelor of Arts - undefined
Western Michigan University