Jeston Matheny
Fort Worth
Summary
Customer-focused claims professional with experience investigating property claims, reviewing documentation, resolving customer concerns, and ensuring compliance with company standards. Strong background in operations, inventory management, and communication with diverse customers and vendors. Recognized for problem-solving abilities, attention to detail, and delivering exceptional service in fast-paced environments.
Overview
7
7
years of professional experience
Work History
PROPERTY CLAIMS ADJUSTER
Pilot Catastrophe Services
Dallas, TX
03.2025 - Current
- Investigate claims and evaluate damages to determine liability and coverage.
- Review claim documentation for accuracy and compliance with company guidelines.
- Communicate with customers, contractors, and vendors to provide updates and resolve issues promptly.
- Maintain detailed records while managing multiple files and deadlines.
- Deliver quality customer service throughout the claims process.
- Support audits and ensure adherence to regulatory requirements.
PATIENT ACCESS REPRESENTATIVE
Touchstone Imaging
Dallas, TX
02.2025 - Current
- Greet and assist patients while providing exceptional customer service in a fast-paced healthcare environment.
- Schedule appointments and verify patient demographics and insurance information.
- Explain procedures, policies, and financial responsibilities to patients with professionalism and empathy.
- Maintain accurate patient records while ensuring HIPAA compliance and confidentiality.
- Coordinate with physicians, radiologists, and clinical staff to ensure efficient patient flow.
- Handle inbound calls, answer questions, and resolve patient concerns promptly.
- Process registrations, authorizations, and documentation with a high level of accuracy.
- Deliver a positive patient experience through strong communication and problem-solving skills.
MATERIAL HANDLER
TTI, Inc.
05.2024 - 02.2025
- Operate material handling equipment safely and efficiently.
- Maintain inventory accuracy and ensure timely order fulfillment.
- Train new employees on safety procedures and company expectations.
- Collaborate with team members to meet productivity goals.
INVENTORY COORDINATOR
SPM Oil & Gas (A Caterpillar Company)
Dallas, TX
01.2021 - 11.2023
- Managed inventory processes and resolved discrepancies.
- Verified shipping documentation and maintained accurate records.
- Communicated with internal teams and customers to ensure efficient operations.
- Assisted with audits and process improvements to increase productivity.
PROCESS LEAD
Owens Corning Asphalt Plant
02.2019 - 12.2021
Education
Associate of Science - Business Management
Dallas College
05-2027
High School Diploma - undefined
Cordova High School
Memphis, TN05-2016
Skills
- Customer Service Excellence
- Claims Investigation & Documentation
- Conflict Resolution
- Insurance Policy Review
- Verbal & Written Communication
- Time Management & Multitasking
- Regulatory Compliance
- Problem Solving
- Data Entry & Record Management
- Team Collaboration
- Process Improvement
- Inventory & Operations Management
Timeline
PROPERTY CLAIMS ADJUSTER
Pilot Catastrophe Services
03.2025 - Current
PATIENT ACCESS REPRESENTATIVE
Touchstone Imaging
02.2025 - Current
MATERIAL HANDLER
TTI, Inc.
05.2024 - 02.2025
INVENTORY COORDINATOR
SPM Oil & Gas (A Caterpillar Company)
01.2021 - 11.2023
PROCESS LEAD
Owens Corning Asphalt Plant
02.2019 - 12.2021
High School Diploma - undefined
Cordova High School
Associate of Science - Business Management
Dallas College