Summary
Skills
Work History
Education
Generic

Aydin Brannon

Midvale,UT

Summary

Dynamic Property Claims Adjuster with extensive experience at E.A. Renfroe & Company Inc., excelling in coverage determination and customer service. Proven track record of enhancing claims processing efficiency and achieving high customer satisfaction ratings. Proficient in Xactimate, effectively managing complex claims while delivering exceptional support to policyholders.

Skills

  • Coverage determination
  • Xactimate/Xactcontents proficiency
  • Customer service excellence
  • Excellent time management skills

Work History

Property Claims Adjuster - Field

E.A. Renfroe & Company Inc
Las Vegas, NV
08.2025 - 10.2025
  • Evaluated water and wind property claims to determine coverage.
  • Documented findings and maintained accurate records within the Enterprise Claims System.
  • Sketched floor plans and created repair estimates using Xactimate.
  • Communicated effectively with contractors and service providers to reconcile repair estimates.
  • Provided exceptional customer service, addressing inquiries and concerns promptly.

Property Claims Adjuster - Field

E.A. Renfroe & Company Inc
Spokane, WA
08.2023 - 07.2025
  • Evaluated wildfire property damage claims to determine coverage.
  • Collaborated with policyholders to gather information and facilitate claim resolutions for total losses.
  • Utilized Xactimate to create a floor plan sketch of multiple levels.
  • Utilized XactContents to document personal property.

Property Claims Adjuster - Field

E.A. Renfroe & Company Inc
San Bernadino/Eureka, CA
11.2022 - 07.2023
  • Evaluated backup/sewer, water, smoke/fire, and wind property damage claims to determine coverage and settlement amounts.
  • Inspected properties to assess damages and document findings accurately.
  • Enhanced customer satisfaction by providing timely updates throughout the claims process.

Property Claims Trainer

E.A. Renfroe & Company Inc
Multiple States
05.2022 - 11.2022
  • Collaborated with management to identify training needs and opportunities for the improvement of trainees.
  • Served as a mentor to new claim adjusters, sharing valuable insights gained from years of experience in the field, to build foundational field skills.
  • Delivered clear instructions on claims procedures, simplifying difficult concepts for better understanding among trainees.

Property Claims Adjuster - Field

E.A. Renfroe & Company Inc
Lake Charles, LA
09.2020 - 01.2022
  • Evaluated hurricane property damage claims to determine coverage and settlement amounts.
  • Managed complex claims, assisting policyholders with temporary lodging, and documenting personal property.
  • Communicated effectively with contractors and service providers to reconcile repair estimates.

Property Claims Adjuster

E.A. Renfroe & Company Inc
Cleveland, OH
04.2020 - 06.2020
  • Managed high caseloads effectively by prioritizing tasks based on complexity and urgency of claims.
  • Conducted thorough inspections to document property damages from wind, hail, and fire, resulting in accurate claim evaluations.
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.

Property Claims Adjuster - Field

E.A. Renfroe & Company Inc
Detroit, MI
01.2020 - 03.2020
  • Evaluated backup/sewer, wind/hail damage claims to determine coverage and settlement amounts.
  • Streamlined the claims process for increased efficiency by consistently updating claim files and maintaining accurate records.
  • Assisted policyholders with understanding their coverage, providing clear explanations on policy terms and conditions throughout the claims process.

Property Claims Adjuster - Field

E.A. Renfroe & Company Inc
Chicago, IL
06.2019 - 12.2019
  • Evaluated wind and hail claims to determine coverage and settlement amounts.
  • Entered inspection notes, created repair estimates, issued payments, and settled claims.
  • Improved overall performance metrics by consistently meeting or exceeding goals related to service level objectives, productivity levels, and customer satisfaction ratings.

Property Claims Adjuster - Desk

E.A. Renfroe & Company Inc
Dunwoody, GA
10.2018 - 11.2018
  • Conducted Quality First Contacts and documented Facts of Loss.
  • Maintained compliance with industry regulations while processing claims, ensuring accurate documentation and adherence to company guidelines.
  • Assisted clients in understanding complex insurance terms and coverage options, effectively addressing their concerns and guiding them through the claims process.

Production Manager

Roofing & Restoration Services of America
Multiple Locations
06.2011 - 01.2018
  • Supervised daily production activities to ensure adherence to quality standards.
  • Analyzed production data to identify areas for process improvement and cost reduction.
  • Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.

Weather Station Chief

Phoenix Management Inc.
Chicopee, MA
03.2005 - 03.2011
  • Managed resource allocation, ensuring optimal utilization of personnel and equipment.
  • Analyzed meteorological data to generate accurate weather forecasts and advisories.
  • Measured factors such as air pressure, temperature, and humidity.
  • Interpreted observations from upper atmosphere, land and sea to assess potential storm impacts and precipitation.

Education

Bachelor of Science - Sociology

Florida State University
Tallahassee, FL
06-1996

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