Toby Mattison
Leander
Summary
Results-driven insurance professional with comprehensive experience in handling property claims. Exceptional ability to assess, investigate, and settle claims efficiently while maintaining high standards. Strong team player, known for adaptability and reliability under changing conditions. Skilled in communication, negotiation, and conflict resolution, with focus on delivering optimal outcomes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Property Claims Adjuster
State Farm
Austin, Texas
07.2023 - 02.2026
- Assessed property damage claims to verify validity and coverage.
- Investigated claim details through interviews and inspections.
- Reviewed policy documents to ensure compliance with coverage terms.
- Collaborated with contractors to assess repair estimates and timelines.
- Documented findings and maintained accurate claims records in the system.
- Communicated with policyholders to explain claims process and requirements.
- Communicated with customers via phone or email to update them on their claims status or answer questions they may have had.
- Provided guidance to claimants regarding the claims process and documentation needed for payment processing.
- Evaluated policy provisions, applicable laws, and other relevant information to determine claim payments or denials.
- Adhered to company policies and procedures when handling claims.
- Experience with Xactimate and Salesforce.
Utility Locator
United Locating Services
Austin, Texas
11.2022 - 07.2023
- Locate gas line throughout Austin. (Call before you dig).
- Connect to gas meters to locate gas lines for current and future construction.
- Uses a computer to read a map to determine where gas lines are located and what direction the gas lines go.
- Provide emergency service for locating gas lines during storms, for water pipe damage and damaged utility poles.
- Use equipment to locate gas lines efficiently.
- Uses problem solving skills to locate gas lines that are not in the exact location that was provided on the map.
Project Estimator
Five Star Painting
Austin, Texas
04.2022 - 11.2022
- Prepared estimates for use in selecting vendors and subcontractors.
- Prepared cost and expenditure statements and other necessary documentation at regular intervals for duration of project.
- Responded quickly to meet customer needs and resolve problems.
- Participated in ongoing training to enhance own job skills and knowledge.
- Measured and took photos at each job of what customer wanted done both interior and exterior.
- Provided customer with a project estimate for the cost of the project(s) the customers wanted completed.
- Provide customers with excellent customer service and upsell customer for current or future business.
- Effectively managed 10 plus calls a day with customers to advise of job status, ETA's of scheduled appointments and job satisfaction.
Operations Manager
Amazing Hardwood Floors
Bolton, CT
11.2020 - 04.2022
- Responsible for day-to-day operations.
- Managed company operations with responsibility.
- Duties included scheduling, inventory control, direct contact with customers.
- Managed an office of 10 people.
- Handled 20 plus calls a day with customers to advise of job ETA's, job status and job satisfaction.
- Delivered positive customer service and experiences by implementing effective quality practices.
- Collaborated with staff to maximize customer satisfaction, improve profitability.
Education
High School Diploma -
Windham High School
Willimantic, CT06-1988
Skills
- Process improvement strategies
- Policies and procedures management
- Organizational Management
- Client relationships
- Service-oriented communication skills
- Contract review and recommendations
- Strong verbal communication
- Effective problem resolution
- Time management
- Excellent people skills
- Team collaboration
- Cost analysis for repairs
- Building inspection expertise
- Claims analysis and claims management
- Clear and concise communication
- Knowledge of insurance coverage options
Certification
All Lines Adjuster License
Languages
English
Timeline
Property Claims Adjuster
State Farm
07.2023 - 02.2026
Utility Locator
United Locating Services
11.2022 - 07.2023
Project Estimator
Five Star Painting
04.2022 - 11.2022
Operations Manager
Amazing Hardwood Floors
11.2020 - 04.2022
High School Diploma -
Windham High School
Earlier Career Experience
Foreman / Construction / Painter
Numitor Décor, Suffield, CT May 2004 - November 2020
Car Salesman
Newman Chevrolet, East Hartford CT April 1995 to July 2000
Licenses
All Lines Adjustor License