Starla Anderson
Macon,GA
Summary
Accomplished Claims Adjuster with a proven track record at Geico, adept in claims investigation and negotiation, ensuring minimized financial risk and compliance with regulatory standards. Known for exceptional problem-solving abilities and advanced communication skills, consistently delivering favorable settlements and enhancing customer satisfaction. Expert in policy interpretation and risk assessment, contributing to significant process improvements. Professional with focus on claims evaluation and resolution. Adept at analyzing complex information, negotiating settlements, and ensuring compliance with regulations. Known for strong teamwork and adaptability, driving results in fast-paced environments. Skilled in customer communication, conflict resolution, and decision-making.
Overview
24
24
years of professional experience
Work History
Claims Adjuster
Geico
06.2000 - Current
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
Education
No Degree - Computer Information Systems
Mercer University
Macon, GAHigh School Diploma -
Southwest High School
Macon, GA05.2001
Skills
- Claims Investigation
- Highly motivated
- Claims Processing
- Advanced oral and written communication skills
- Great customer service
- Risk Assessment
- Great at problem solving
- Experienced in problem resolution
- Caseload Management
- Insurance policy coverage knowledge
- Policy Interpretation
- Casualty and property loss
- Regulatory Compliance
- Sales background
- Policy investigations
- Best Practices Implementation
- Innovation and Creativity
- Coverage assessments
- Record preparation
- Automobile claims specialist
- Familiar with fraud statutes
- Critical Thinking
- Customer service and support
- Computer Skills
- Active Listening
- Team Collaboration
- Negotiation and mediation
- Claims adjustment
- Decision-Making
- Team Leadership
- Claims
- Liability Determination
- Claims Evaluation
- Coverage Determination
- MS Office
- Report and Records Review
- Coaching and Mentoring
- Certified Claims Professional
- Sourcing and Compiling Information
- Denied claims identification
- Coverage Assessment
- Claim Form Analysis
- Accredited Claims Adjuster
- Emergency Response
- GA, KY, FL, SC and LA Claims Adjuster License
- Microsoft Office Suite
Timeline
Claims Adjuster
Geico
06.2000 - Current
No Degree - Computer Information Systems
Mercer University
High School Diploma -
Southwest High School
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